Customer Reviews for Highland Home Star
(U-Haul Neighborhood Dealer)

Rating:

1.0

No rental agent was at the location even though I made reservation on line. Had to arrange rental by phone with store owner which took over an hour. Had ordered pads but none were available. Final cost was $25 more than quoted on your website!

Rating:

4.0

I had a pleasant experience with everyone involved in the rental. Would definitely recommend to anyone in this area. Thank you for being so friendly...

Rating:

1.0

Why am I being charged a gas charge when I returned it with more than what it had when I picked up? Also, why am I charged an after hours service charge? There’s only a key drop at this locale so no way to ask.

Rating:

1.0

I didn’t realize it was just a parking lot at a gas station. No help at all

Rating:

1.0

We were sent to a drop off location that was quite a distance from our new home. There were other options for drop off locations that was closer which we would’ve preferred. We lost time and gas with returning the trailer to this location.

Rating:

5.0

Everything worked out perfectly! Thank you

Rating:

5.0

I was very appreciative on how good they got me in and taken care of.. Very friendly people.. Really helpful..

Rating:

3.0

Did not need the trailer and tried to cancel but he said that I could not cancel and he said i signed a contract so no cancellation. Never used

Rating:

1.0

Gas tank was left on 1/8 tank, and this location is a gas station. I know from personal experience that Uhaul has little operational control over the locations, but it would behoove Uhaul to set up a better system for not starting off on the wrong foot with an empty tank in the middle of the country in rural Alabama. The truck was also dirty, both in the cab and in the cargo area. I have many gripes with my experience with Uhaul, but those are not the primary fault of this rental location, so I won’t go into those here.

Rating:

5.0

smooth sailing

Rating:

1.0

The 10 ft was not at this location. I had to travel 35 minutes out of my way to another location. This location did not have the 10 ft either and I had to rent a 15ft. I had to pay the the 15ft price. Called customer service to get a refund for the price difference ($100). But was not compensated for the additional gas I had to use driving the 15ft. I still think there should have been an additional discount. The inside of the trailer was not clean and I had to sweep it out. After this experience, I will not use Uhaul again.

Rating:

2.0

the person running this drop off location is rude to customers argues about charges and refused to call the other store telling me he doesn't have to do anything. i am a disabled 63 year old, he would not even get the hand trucks out said it wasn't his job even though the guy put it in the truck when i picked it up.he doesn't need to run a buisness like this

Rating:

2.0

Stop allowing random gas stations and Beauty salons to rent Uhaul equipment. These locations need to have a knowledge of the equipment, space to store and load it, and be checked on by a uhaul rep from time to time. People want to rent from a location that can be trusted, not a gas station attendant in the middle of nowhere.

Rating:

1.0

LITERALLY the worst experience ever. I scheduled my strives to be ready for my move two weeks in advance. The day of the move, Uhaul called 10 mintues before pick up time to tell me there we no trucks available. The nearest location with trucks was 50 MINUTES AWAY and my movers had already showed up. So I had to pay my movers nearly an extra $400 dollars because they had to wait on me to get back with the truck and I was paying them hourly front the time they showed up… UHAUL owes me $400. I paid my moving company $750 when the only worked an hour and 45 minutes. Thanks to y’all… I WILL be contacting the Better Buisiness Bureau. I will not recommend y’all to anyone. And it gets WORSE. I scheduled movers through the UHAUL website. PAID THROUGH THE UAHUL WEBSITE, and the movers did not show up.. I’ve never had a worse experience than this.

Rating:

5.0

I would have liked to have known the truck mpg up front. Gas was not a factor ... until it was.

Rating:

2.0

When I got there to return my truck the place looked closed. I used the Uhaul return app after I was done the guy that’s was working came out yelling at me that I can’t leave the truck where I parked it, and I can’t leave the keys in the truck although I was following instructions on the return app he sat in the dark office leaving me to believe it was closed never came out to welcome or help me until I was about to leave he came out yelling instructions. He was very rude and did not represent Uhaul in a good light. I will never go back there for anything

Rating:

1.0

It was honestly the worst experience of life. Terrible location and very unsafe

Rating:

3.0

The pickup process took a long time. There were ants in the truck, so that was even more money I had to spend on this rental.

Rating:

2.0

Make sure no charge when location closed.

Rating:

1.0

Place is a joke, charge me 20.00 to drop of a trailer.

Rating:

1.0

I was forced to connect the trailer on my own because the seller said it cost $20 for him to assist. I had to watch a YouTube video!

Rating:

3.0

You need to invest in bigger cat hauler trailers

Rating:

5.0

Normale

Rating:

5.0

Prices are too steep but was worth it.

Rating:

1.0

Horrible experience. Equipment was damaged and they shrugged it off. Very rude when I tried to return it. When I picked it up, he had to change my info so I could rent it even though I did this exact setup over a year ago. They don't need to be U-haul reps!!!

Rating:

5.0

Nothing,it's good at this location

Rating:

5.0

I've been here twice now to drop off U-haul and equipment. It's not a fancy place, it's located in a rural setting but the owners are very nice and easy to deal with. Parking the truck here is easy due to having plenty of space to turn around in.

Rating:

2.0

Poor service in returning the trailer. Had no idea how to disconnect the trailer from my vehicle. Took approx 20 minutes to unhitch the trailer.

Rating:

1.0

I picked up and dropped of the rental on 8/1. Today on 8/11 I received an email stating that my U-Haul was just turned in today and I am being charged for additional days. Maybe the drop-off location should check their U-Haul return box daily and not when they feel like it. My god, how can they not see my rental trailer, it was parked at the door!

Rating:

1.0

Terrible, had to wait over an hour. None of the paperwork was ready (we were the only customers there). The equipment and truck size we order was not there. I can go on and on about how poor of customer service we experienced.

Rating:

2.0

No help with the hooku-up from the pick up location. The trailer was blocked in and hard to access.

Rating:

3.0

got extra billing for unknown charges

Rating:

3.0

I am totally dissatisfied with my experience with U-Haul! My reservation was set for Friday, July 22nd at a location in Troy, Alabama. I reserved a 10' truck. I received a phone call from that location the night before confirming my reservation. The next day I got an email which said that my 26' truck was ready for pickup at a location 45 minutes out of the way. Not only was the truck I reserved given to another customer, but I had to go out of my way to get a different truck and a much bigger truck! I didn't need a 26' truck. I can go on and on about how dissatisfied I am, but your space is limited. The bottom line is that if I ever need to rent a truck again, U-Haul will be the absolute last place I go!! I feel that we should be compensated for our inconvenience!!

Rating:

1.0

These people are very rude and could care less about their customers or your business. When there was a problem with the number of blankets to be returned the person behind the counter could care less how it was resolved as long as I paid. I asked if he would call the place where I picked them up because there had been only 5 in each bag and apparently there was supposed to be 6 and he refused. When I tried calling the original location nobody would answer the phone. I paid and left with a vow to never use either of these locations again or in fact this company.

Rating:

1.0

WILL NOT RENT FROM U-HAUL AGAIN

Rating:

2.0

truck was dirty, equipment we reserved was not available.

Rating:

3.0

I reserved a trailer days in advance for pick-up in Montgomery, AL. Confirmation email indicated trailer was "gauranteed". Got there, waited in line 30 minutes at a very understaffed location, only to be told trailer was not available. Had to drive over 50 miles round trip to to get another one. Poor customer service at Montgomery. I will always seek other options first before using u-haul again. Very inconvenient experience.

Rating:

4.0

Did not inspect the trailer when dropping it off.

Rating:

2.0

He did not even go out to truck to check it, He did not give me any pads which I ordered. I was suppose to pickup truck in Prattville, Al 45 miles north He would not add any mileage. He changed drop point from Quincy, Fl to Tallahassee, Fl 35 Miles

Rating:

1.0

The pickup location representative took 45 minutes or longer to get me on my way with the truck. He did not know what he as doing and appeared to be lost with the registering system. It took 2 people to get registering done. I am very displeased with this location's performance and that goes along with their terrible customer service skills.

Rating:

1.0

There was only one person at the store running the counter and he was unable to help me with the trailer, fix the lights and the amount of time required to complete the transaction was over an hour because of the internet connection. All the information that I had put into the reservation had to be reaccomplished.

Rating:

1.0

the dealer refused to help me attach the trailer to my truck. the trailer wheels were between two gravel humps and would not move easily and in trying to hook it up myself i scratched the back of my truck. also i was there for well over an hour waiting for him to process my order, which i had already reserved online, and he continued to serve his other gas station customers through the whole process while i waited.

Rating:

1.0

Ensure equipment is in safe, working condition. When picking up at this location, the windshield was so severely cracked that the heater blew glass shards.

Rating:

1.0

go to a different location