Customer Reviews for Hitches Plus
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hitches Plus
Outstanding service and the employees very very nice
Use a combination lock for the furniture pads and hand truck that can only be requested by an adult at pick up or upon need, only bill for usage at time of request.
While it is a convenience to just cut a zip tie, they are entirely too easy to accidentally sever or for children to access thus incurring unnecessary charges. You can't "accidentally" request a padlock combination.
did not use the trailer only the truck / wanted to leave the trailer in Sioux City but could not reach any one so brought back with the truck but did not use
Very helpful. Called a head to confirm reservation.
Offer AARP and military discounts to be more competitive price wise.
UHaul makes reserving and returning very easy.
have more trailers available
Always has great customer service
I found out after dropping off the trailer the surge breaks were not functional. The fluid was dry and the drop off location told me the trailer should not have been rented in this condition. If i were to slam on the breaks the trailer's breaks would not work. This is a HUGE safety hazard. The trailer was going to be routed to a repair center. Why wasn't the basic safety checks done before renting?
Manager Steve very friendly and professional.
They were nice and professional, and very helpful.
Truck was ready and clean. Couldn't have been happier with the experience.
Make sure the customer receives the phone call confirmation your website says they will get the day before their appointment.
Friendly staff, everything went very well.
Have personnel available for the U-Haul counter. The person handling the counter was also running the gas station next door.
Excellent customer service.
This place is awesome. See how awesome they are for yourself. I would give them a 10. Overall....
Used after hours dropoff. Received receipts promptly the very next morning.
Used after hours dropoff. Ample parking. Receipts were processed timely the day after dropoff with no issues.
Moving pads were dirty and one should not have been sent with truck. It was torn and full of dog hair.
I went into the store not knowing that they were closed. The guy helped me when he was already supposed to be going home. The van he gave us was brand new. I will definitely go back there next time.
Truck was fine other than a bug blasted windshield. Surprised it wasn't cleaned first.
Very pleasant and quick interaction with the manager at this location. Was in and out and on our way in nothing flat. Nice guy, too.
Thank you so much! You guys are awesome and I will recommend this location to all my friends and family! Thanks again!
SERVICE WAS GREAT THANK YOU
I wish the trailer had a hitch lock. Other than that, everything was great!
Hi great place I'm repeat customer.... Always go 72nd at papillion
Everything was fine. Great customer service. Don't change anything.
Great service, clean trailer, ver easy to utilize services at this location!
It has been awhile since we have used this location but have purchased boxes, paper, trucks in the past. This was the first hitch and pull trailer. He did all that we needed him to ... had our reservation, checked us out quickly, showed my husband how to hook up and unhook, and where to park upon return!