Customer Reviews for Hitches Plus
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hitches Plus
Many time repeat customer. I will keep coming back.
They even parked the trailer so I did not have to back it up.
Very good customer service!
Excellent customer service. I will definitely use this location again.
Hassle free. The only downside was I didn't know (and neither did the uhaul person there what my hitch was rated at. I was worried it wasn't rated high enough and he 'confirmed' my expectations by suggesting that if had to guess it was only a class II hitch. Apparently it's a rule of thumb that a 2" hitch is 'always' a class III or class IV hitch.
When I went in to get the rental, I was in a bad mood and the gentleman that helped me was very patient and understanding. Thank You.
I had reserved one size truck & they upgraded my reservation to the next size up without any additional charge.
Great location, gas station next door. I was very impressed with the condition of the truck. Very clean. I would rent again for this location!
The manager at the pickup location was incredible. Can't remember his name right now, but companies need more employees like him.
Outstanding service and the employees very very nice
Use a combination lock for the furniture pads and hand truck that can only be requested by an adult at pick up or upon need, only bill for usage at time of request.
While it is a convenience to just cut a zip tie, they are entirely too easy to accidentally sever or for children to access thus incurring unnecessary charges. You can't "accidentally" request a padlock combination.
did not use the trailer only the truck / wanted to leave the trailer in Sioux City but could not reach any one so brought back with the truck but did not use
Very helpful. Called a head to confirm reservation.
Offer AARP and military discounts to be more competitive price wise.
UHaul makes reserving and returning very easy.
have more trailers available
Always has great customer service
I found out after dropping off the trailer the surge breaks were not functional. The fluid was dry and the drop off location told me the trailer should not have been rented in this condition. If i were to slam on the breaks the trailer's breaks would not work. This is a HUGE safety hazard. The trailer was going to be routed to a repair center. Why wasn't the basic safety checks done before renting?
Manager Steve very friendly and professional.
They were nice and professional, and very helpful.