Customer Reviews for Home Boys
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Home Boys
Reserved this on 10/08/14 for pick up on 10/11/14. They were to call me if there was a problem. Went to pick up trailer on 10/11 and none of the paper work was ready. We had to start over and he couldn't work the computer very well and I noticed all info I had given was mostly incorrect. I finally asked if I could do it myself. When I finished the printer wouldn't print. It was all a huge waste of time and I was very frustrated after getting it all completed.
Simplify the request process by storing customer vehicle information (you store everything else). Had to go through my vehicle info twice to finally get the system to accept.
stop charging mileage for local moves.
Halil Helwani my customer service guy was outstanding. It was so easy and he was most accommodating. I would and will recommend this location to everyone I know
I would prefer a phone call to explain. Please call me. What a horrible experience. thx Darren Davis
I was overcharged for the rental of this equipment. I rented the single axle car tow on Saturday, August 16, 2014 around 11:15am, and returned the equipment on August 17, 2014 around 10:00am. I was also charged $59.49, when I was quoted $44.95. I do not understand why there is $15 in taxes. And I was charged a second $59.48 on the same day, 8/18, which was NOT the day I returned the equipment. I can be reached at 214-707-2028 to discuss this issue.
Went to drop off at location designated by uhaul but was already closed. I picked up the uhaul at 430 and the office at the location text to me closed at 4pm. I drove to one other location before calling the location i picked up the uhaul to see what i needed to do. He routed me to home boys but the location in your web site for these guys is not correct so had to figure out. dropping off was stresful. Young man at home boys very nice.
This is a gas station. The guy didn't have time for me because he was checking people out at the convenience counter. What took 30 mins should have taken 5. I will use uhaul again, but this location is a joke.
Estimate was 50% of what the total cost turned out to be. Estimation could be improved.