Customer Reviews for Home Boys
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Home Boys
They needed larger signs indicating they were affiliated with UHaul
Also when you call the customer to tell them where u need to drop off GIVE A PHYSICAL ADDRESS
Just a name of the location
Horrible service, also trailer was dirty inside and had to spend extra time cleaning it before I could even use it.
Have used the uhaul in Garland on Walnut St. and since moving to Rockwall, I used this location. At both locations the employees have been exceptional.
Returned three dozens together with the truck but the clerk there didn't mark it on our contracts. When we called again another clerk answered the phone and was extremely rude and unhelpful. She said the clerk who processed our return will call us but never received a single phone call from anyone in that location. Horrible experience and would never ever use this location for drop off or pick up again.
They had some difficulty with their printer so I was delayed a bit waiting for the contract to print. However, they were courteous and professional. I would use them again.
My card was charged twice for 2 different amounts, one of which was for something I did not rent ( A separate contract for a furniture dolly for 2 days) I have gone to Home Boys twice to talk to someone but the owner is never there and is apparently the only one who can look that stuff up in the computer. I left my info for him to call me and never got a call back.
I had to resubmit all of my information to this location because the computer dropped everything. Took 45 minutes!! No excuse for this.
They don't have adequate employees to run a U-Haul Center
My rental was from a combination U-Haul and stop and go type gas station. The lady taking care of me was very good and represented U-Haul in the best manner. Let me make it clear I have no complaints or problems with the ladies performance of her duties.
The major problem is that the proprietor of this store felt that it's staffing required only one person. I was told by the lady that when she complained about the quality of service they were offering the owner threatened to fire her. Staffing on a regular basis is one person to handle the cash register for sales, take care of the operation of the gas pumps, trouble shoot any gas purchase problems, and lastly service prospective U-Haul customers. The lady told me that the owner only staffs the store with one person on a regular basis.
With this policy know matter how good the person behind the counter is U-Haul, as in my case, will always get the short end of the stick. At any given time do you service the 4, 5, 6 customers standing in line to make purchases or keep them waiting while you do the paper work for one person renting a trailer. It took a full 35 minutes to rent a simple 5x7 trailer.
Further more how can that single employee while doing all of the above service the rental on initial rental and return such as making sure the trailer is hooked up properly making sure to show a novice customer how to safely hook up the trailer?
If I were U-Haul I would seriously consider dropping this stores franchise or at the very least requiring management to keep two people behind the counter during posted U-Haul hours. The only thing this outlet is doing is giving U-Haul a bad reputation. I would guess that for every rental from this site you loose at least two future rentals. I know my next rental will be from Budget where I have been professionally treated the many times I rented their large trucks.
My guess is that when it comes to this location some one in your middle management is more interested in "look good stats" and their own advancement than in U-Haul.
I rented a 10ft truck
We returned with the truck around 530p
Their machines were down so we had to trust they would charge us correctly
I received the invoice - extra 130.00 on it - stated that we returned the vehicle at 1/8 of a tank - which we returned at 7/8 tank - put 15.00 gas in - we only drove 70 miles - commonsense should of kicked in the driving 70 miles would not make the tank go from 7/8 to 1/8
I called to get it fixed - the clerk said oh I bet it's the one with the backwards fuel Gage - so they obviously know about - she would leave a message for the owner who got in at 9am
The next day I hadn't heard from them by 1pm
I called over 10 times which both numbers went to fax
I then called uhaul but they could do anything till Monday
So I called again and spoke to the owner
He told me I gave the vehicle back with 1/8 tank of gas
I asked that he walk out and double check and that I would hold
About 3 minutes later he came back and said yes you are right
I will refund the money now
I asked that they have an information meeting or such so that his workers could be more delight because an extra 130 on a 100 bill is ridiculous
Steve was very rude on the phone in fact he hung up on me without even a kiss my ass. All because I returned the truck to his location which Chad at the 800 number set up. The truck was only to have 1/4 tank of gas and I returned it with 3/4 so I thought maybe I would be compensated. There are plenty of other moving trucks available for me to use when I removed my belongings from storage and trust me I wont be using a Uhau! I will also Yelp my experience with Steve. I also will not buy another thing in his convenience store.
A reminder about the mileage included in the price with an opportunity to increase the mileage would have been nice. Also, the price on the side of the truck "$19.95" is most definitely wrong...that needs to be removed.
Friendly counter persons who can actually help customers instead of hassling them.
Everything was easy and efficient.
Can't imagine. Was a great experience.
I understand this is a smaller location that has less demand, but it would have been nice to have more variety (size of vehicles) available. Overall, very friendly people and truck was in great condition. Served my purpose just fine!