Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
Find an employee who is interested in retaining customers. I arrived a few minutes after closing while your employee was helping another customer. He refused to check my equipment in, and did not bother to mention I could drop the trailer. I won't be back.
When a customer sas you have double charged their account and shows proof from the bank dont call the bank liers and refuse to refund until a lawyer is mentioned
Was a very small place. Hard to find a place to leave equipment. Otherwise was great personnel very nice and helpful
Keep your vehicles clean inside and out mine was covered with pigeon poop even on the door handle and the interior smelled like cat pee
I have no recommendation for improvement. I'm very pleased with the current set up.
No problems. Quick and easy transaction and I would use this facility again!
Not much. Manager was friendly, courteous and knowledgeable.
They were closed so we had to leave truck in parking lot.
Brian did not explain the Rental to me he misrepresented it said it was $70.00 firm plus tax, and he gave the Rental Van to me without filling it up and he had all week for the reservation to take care of that and also he didnt help me take me out to the vehicle just threw the keys and said here, I didnt know how to operate the parking brake and I would not recommend this location
The nicest and most helpful I have ever experienced!! Thanks:)
Very accommodating and friendly.
I've used this location several times. They do great work!
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly