Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
We received great service. The vehicle was really nice and everything went great. The only thing we didn't know or see was a lock box for the key when we returned our rental van. This is a first time rental for us and we were just not sure what to do.
Everything went smoothly!
Make sure the rental truck has a full tank of gas before renting it out
The truck maybe got 3 miles per gallon. In the future you should get diesal engions in the biggest trucks. To help your customers on fuel use. Plus they will run longer then the gas engions.
The truck needed to be worked on. It ran sluggish and took a while to get the gears to catch.
the air conditioning did not work in the truck. It was terrible. I should not have to have paid full price for a truck with no air. very very disappointed with Uhaul. No one seemed to care about it. You received your money but I plan to tell everyone how terrible Uhaul really is.
The price quoted wasn't the price I had to pay!
Customer service was poor, when I called initially and asked was this location closest to willow park he said " I don't know" when we arrived to pick up truck we were told " you have to wait, my guy has to check in truck we got it back over the weekend". I reserved truck for two days but I told him it was only probably gonna take one. We returned truck in 10 hours, the next day I got the contract Via email and I was double charged for everything. When I called to discuss it the guy that answered the phone acted like he had no idea what I was talking asked if I did one way. And then said "if have to wait because he didn't know how to fix it that I'd have to wait for his manAger to get back.
Unacceptable service will not use that location again.
Allow for earlier pick ups like around 7 am.
2nd time dealing with this group. Very professional and friendly.
Very nice young man was very helpful and efficient,,
Brian did a great job handling my rental and I will definitely be using him again for future moves.
I initially went to Hometown Self Storage to arrange for the rental, but they did not have a truck available for the time period in which I needed it. They were very helpful in finding a nearby location that did have a truck and setting up a reservation for me. The people at Hometown Self Storage were extremely nice and clearly wanted to make sure I made the arrangements that best suited my needs. Really great service.
This is my second opportunity to use this UHaul location and on both occasions the staff was pleasant, knowledgeable and professional. I will definitely use them again.
The employee was really helpful and polite. Highly recommend this location.
Truck had a power steering fluid leak and lost oil pressure. Proper maintenance should have caught the leak.
Agent was great! Very flexible, polite and offered lots of options in my rental.
A great place to deal with.
Very good experience on the drop off listened to what we had to say about truck very helpful
I put down the Texas guy was helpful but kind of not really. I was dropping off at about 11am. He was out on the property somewhere. I called the number on the door and Brian said just park it up front and take off. I wasn't comfortable leaving without him inspecting the trailer.
I did take off only to get a call asking where the trailer was at? It was there right in front where he told me to park it.
Bottom line is he needs to get his ass up front to check-in the customer.
great service is already in place!
No improvements needed. An excellent facility with A+ customer service.
The trailer was ready when I had reserved it, and we were hooked up and on our way within minutes. Drop off was no problem, and i had my receipt emailed to me instantly. I would highly recommend this UHaul location!
Great location. Older small trailer but it worked well.
I was well received my the rental office...they got my trailer hooked right up and put me right on the road. Couldn't ask for better customer service A+
very easy to work with these people.
6x12 box trailer worked well for our immediate residential moving needs - will rent again from U-Haul...!
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly