Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
There is nothing that could be better done. Jesse and Brian are great. They are helpful, courteous and polite. The store sparkles it's so clean. The van that I rented had low miles and handled amazingly well. It was invaluable in our move. I have rented it twice and may go back again!
Brian is the MAJOR asset to this location. Thanks for all he did.
Very nice agent. Very helpful.
The brakes grind and it's a very old truck.
Best place in Weatherford. Very friendly and helpful.
Nothing. Great experience!
Great service at both locations. Thanks.
Person at pick up point(Home town storage) could not find the keys to the truck that I was supposed to get so I was given a larger truck (26ft)for the same price as the(20ft)that I originally reserved. Otherwise everything else was acceptable.
Nice service, and explained the gas "cheat sheet."
Keep doing what you're doing, I rate the experience a ten.
NO ONE WAS THERE WHEN WE DELIVERED TRUCK
Wasnt open on the 4th. Just dropped it off.
Very pleasant, friendly and efficient staff. We were in and out very quickly.
I DID NOT RENT ANYTHING, UHAUL DID NOT VERIFY INFO WITH WHOEVER RENTED AND MISUSED MY CUSTOMER INFO TO RENT A VEHICLE!!! SOMEONE MISTYPED THE INFO AND MADE SOME WRONG CLICKS, DID NOT VERIFY DL INFO TO THE RENTAL AGREEMENT, USED THERE CC INFO AT LEAST, THERE PHONE NUMBER, BUT NOTHING ELSE WAS CORRECT BECAUSE IT WAS MY NAME AND ADDRESS, MY EMAIL... I FEEL THIS COULD HAVE BEEN A VERY BAD SITUATION FOR ME BUT NO ONE REALLY SEEMS TO CARE WHEN I TRIED TO ALERT OF THE ERRORS THRU UHAUL DIRECTLY AND THIS RENTING LOCATION.
This location is charging me for an extra day of Safemove, which I did not need and a "wrong drop off destination" charge? No way. Will not pay it. I spoke to the Uhaul helpdesk and they assigned me to drop off at this location and said it was ok. The extra day of safemove is no-go too, I dropped it off as planned, ahead of schedule. This whole rental truck biz is a rip off. All of them.
This was our second rental from this location. No problems, and the staff is knowledgeable and helpful.
The parking lot was very small and crowded making it difficult to return our 26 foot truck and 12 foot trailer, but the staff was very friendly and helpful when I called the next morning to make sure my equipment was checked in.
Was closed after 2 PM on Sat. and I returned my truck at 4:40 on Sat. afternoon. I spent an extra 52.00 because I did not return it to the Fort Worth location that was 40 miles from my house in Weatherford.
The guys did well with my request. Thanks.
This was a really good rental experience. The folks at this office were courteous, patient with my wife, and knowledgeable. We will definitely rent from them again.
did not have the size of trailor I requested...I had to settle for a much smaller Trailor...ended up costing me extra money in extra trips. Also, the Appliance Dolly that was given to me to use was very worn out...from the Strap to the weels...even the Cam that tighens the strap...I noticed, they had really nice ones...but grabbed the worse one from there stock for me...I made do with the Insufficient Trailer and the crummy Dolly they force me to use…
I think U-Haul could have done a much better Job in filling my request and what I needed. If I need I trailer in the future, I think I will look elsewhere.
I had a reservation with a different place in weatherford and they were not avaliable during the time we had scheduled. it was awful. luckily hometown self storage picked up the slack.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly