Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
the storage facility closed at 3pm. i arrived a little after 3pm and the gate was closed and there were no instructions for trailer rentals. there were good instructions for the truck rentals and a key drop off but i was nervous about leaving the trailer next to a busy street as there were not any locks or anything for the trailer. i had to call uhaul and confirm that this was ok which took another 15 minutes. it would have been much more helpful with instructions for both parties. common sense says leave it all outside like the trucks but also those trailers can be more vulnerable to theft so a little help to ease the nerves about not getting additional charges or that leaving outside of gate would have been good.
Took trailer back Friday so I had it for two days and was charged for three.
The man that helped me was great, but this location was understaffed. There was a line of 3-4 people the entire time we were there. One guy has to do it all. We had a reservation but waited a long time.
Running lights didn't work. Worried the whole time that I would get pulled over for no lights on trailer because it was DARK! Also if someone changed lanes and hit the trailer due to not seeing it behind me!
Great help, friendly service.
Fast and easy to deal with
I dropped the truck off on Sunday so no one was there but the parking lot was easy to get into and the key drop box was easy to find.
Two young men wear very nice
Service was very professional and friendly. I was helped promptly and quickly. Very pleased with service.
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Everything was great. Fast professional service. In and out quickly. Highly recommend this location.
Vehicle was ready when we arrived and the pick-up process was very smooth.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly