The vehicles radio didn’t work, the cargo light didn’t work, and it had a terrible shimmy over 45 MPH that would shake the steering wheel violently
Robert M
Customer Reviews for Hotwire Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service for sure. Both owners were very thorough and helpful.
Gaylord MGreat service
Stephen DFriendly customer service
Pam CVery friendly and helpful
Deborah BOverall, terrible. Attempted to call and knock, no answer. Did not specify where the key should be dropped.
Brianna CCeleste was very pleasant and great to work with! Keep up the great work!
Charles CVery pleased with service
Patrice WAwesome staff. I had a wonderful experience with renting from uhaul. The staff was very nice and the vehicle was clean. I will use this location again.
CORINNE TMy prices are in correct the charges have been changed 3 times. No one has called to say anything however they keep charging me. I will be calling when they open on Monday. I first get a message that I still had the van and it was going to be reported stolen. I called someone from another location answered and was told traffic has to check it in.
Sherrie LLocation is hard to find if you don’t know the area. Also, hard to find parking. The sign on the building was small. I waited for 30mins for the person with the keys to arrive. I would not rent there again.
Stacey CThe customer service was great! Very pleasant young lady!!
Stephanie GU- Haul was dropped off at night. Office wasn't open.
CLAIR JThe whole process of this needs to be revised it is a headache site keeps freezing you have to keep restarting process online to check truck in and out, and was over charged...
TREANA MIt took us one hour to get the truck. There is no person available at the pick up location. And i tried calling maybe 3x to ask for help and all i get is a customer representative that will tranfer me to another representative that will tale around 20 mins wait. Then she can't help me so i have to call a different number. Very bad service and vert inefficient.
Lyndon KConsistent app. I had to call in to return the truck
tracy cEverything went smoothly. Can't complain about anything.
ron lVery professional and flexible. We wohld definitely rent from here again.
Carolyn Fwent to theplace on western in park forest first got almost done with order then told no appliance dolly REALLY a place that big !!! so I went to this location very small BUT professional
shannon vDon't pick this location...had to wait additional 30 minutes for service, because no one was there to service me
Josephine JGreat service
CARL MAwesome service from Hotwire. U Haul customer service however took forever because of the computer system not accepting my card and having to call my rental in over the phone.
Curtis LThe pick up site was some kind of after market auto shop. Took a long time to just pick up the vehicle. We were told that they closed at 6pm and if we got back after that to put the key in the uhaul drop box outside the door. We arrived back at 4pm and they were already closed. Put the key in the drop box as instructed. Received a call 3 days later from uhaul that the truck was 3 days past due and they wanted to know if we could tell them where their truck was. Seriously?
Theresa PI picked a location on the website and nothing was said that they didn't have a 20 ft truck. I received a call from corporate office the day before and then changed location. Then the location said they would be open and we're not and had to wait an extra half hour. Didn't have blankets as confirmed do had to go to another location. Very disorganized. Just wish you could have gotten wait was originally confirmed.
Joanne RThe facility was great, the person helping me was great, UHAUL's service was unacceptable however
Carmecia MThe young lady at this location was very courteous and professional.
DAVID BNotify them that the owner can be very accommodating for earlier pickups.
Rich W5 Starz!!!
CELESTE JI will say that the lady was Very nice at our pickup location but because U-Haul doesn't make sure her access to your computer system is available the whole thing is very shady. It started out that when I reserved the truck online I requested to pick up in Monee, I had to pick up in Matteson, we arrived at in Matteson and the place was closed. I had to call and she said she had no reservation for me to pick up the truck that is why she wasn't there. She told me to hang on and said "oh it just came through" (I made it a few days earlier so I doubt it just came through) I will be there in 20 minutes. So all together we waited over a half hour for someone to open the business for a truck we had reserved in advance! When she finally arrived she was unable to log into the U-Haul system and we had to wait longer for her to speak to a few custom service reps trying to troubleshoot the problem. They had no luck so she had to have U-Haul customer service check the truck back in from the previous rental customer and then check it back out to us. We never received any paperwork, any mileage information or what was included on the truck (dollys, pads etc..) She just told us how much gas was in the truck. We ended up keeping the truck longer then expected and I left a message for the merchant where we picked the truck up but never received a call back so I thought all was well. I was wrong!! I received a call from All at U-Haul telling me He is reporting the truck stolen. At this point we are driving this truck, had we been pulled over We would have been arrested!!! Are you kidding me?? I called him back to let him know I had left a message for the lady at the pickup location. He wasn't very friendly. Next we brought the truck back on Sunday at 3pm. The drop-off location was closed so we dropped the keys in the box. On Monday I get not only a phone call but an email from U-Haul wondering where their truck is?? Ummm it's in your retailers parking lot since YESTERDAY! Unfortunately we missed putting a dolly back when returned the truck and the retailer left a message to return it, I called asap but her phone only rings. I tried texting but no response. I don't want to leave it outside the business and be responsible when it is stolen. Then today I get an emailed statement and I am charged for 6 missing furniture pads (never had any in the truck) $110 for damages (no listing on the statement as to what the supposed damages are) there were no damages to that truck in or out when we dropped it off that were not already there. They stated our mileage was 180 miles, our move was 4 miles from our house. There is no way we put that many miles on the truck. I think they are charging us for the previous renters mileage plus ours. Again, we had no paperwork at pickup or drop-off stating mileage, extras that were on the truck...nothing. I didn't even request any extras at time of reservation. They are trying to rip us off big time!!!
MORGAN GAwesome customer service I would not go anywhere else to rent a truck.
debra dThough a holiday, and with no reservation, the Agent came in and accommodated our needs for that move. She was very gracious and patient. I strongly recommend her to anyone.
PATRICIA GGreat customer service, but was not able to pick up truck at scheduled time.
NICHOLAS JThis is not a review of Hotwire Electronics specifically, but Uhaul as a whole. I will preface by saying that the individuals at Hotwire Electronics were polite, though a bit tardy. Uhaul, however, will need to seriously improve its business model if they expect to keep customers. According to the U.S. Census Bureau the average American family will move 11.7 times in a lifetime... I plan on doing all 10.7 of the remaining with a different company. Firstly, I find it nearly impossible that I live within 5 miles of three different Uhaul locations, yet each of those didn't have the equipment I reserved. Uhaul's policy is to wait until the day before your move to call you and tell you that you're going to need to drive 40 miles out of your way to pick up your truck. This must happen frequently because two days after I moved Uhaul did the exact same thing to one of my friends. The customer service rep that I spoke with about this was not helpful in the slightest, and her only suggestion was cancelling my reservation. So it appears that the business model may not be the only problem. Overall, I'd rate my experience as a 1 out of 10, and I cannot say enough about how bad of a taste has been left in my mouth about Uhaul.
GABRIEL NVery poor customer service - reflects negatively on the U-haul brand. They behave more like an affiliate of U-haul and did not take responsibility for our U-haul transactions. Also, persons answering phones on everyone occasion I called was unprofessional.
Marcus RI was charged for another full day because I brought the truck back 11/2 hour past opening of location. I was under the impression I could use the truck for up to 24 hours. I needed the truck for longer than the time I was given. This policy should be explicitly stated. I am not happy with the extra charge for 11/2 hours.
Deborah CThe worker was extremely nice. She was helpful and gave great directions on how to get back to the main streets. Being in a new city we were so lost. :)
APRIL ROverall I was disappointed with my service. I reserved a truck online a week out from my move date from Chicago to Normal. The day before they tried to cancel the truck at my preferred location which was .5 miles from my apt. and I get sent 30 miles away to get a truck which is unacceptable. I get to the location and they didn't have the moving blankets I requested. I've used uhaul in the past quite a bit but after this experience I will most likely source out other options in the future.
JASON SBig storm when we got to Chicago everyone was having power problems, the young lady assure me they would send me confirmation by several ways, that the trailer was delivered and she did.
SHERMAN CThe service was very professional and very friendly
Gerald OThe trailer would not fit the car. I had to improvise to make it happen.
PETER CBunch Of Thieves.. I Would Never Ever Rent a Car There Never Again..
ALLEN MThe owners were up front with all the cost, but get your printer going.
Andrew DThe equipment was not in good condition. The right pin that holds the ramp in was damaged and the ramp came out within a mile of leaving the facility and was dragging on the ground. We had to pull over at the nearest place which was a Walgreens and find a way to hold the ramp in. The pin was missing one of the washers and the cotter pin was damaged. Luckily we are pretty mechanically inclined and was able to find a way to make the equipment safe enough to use. The other part was when we dropped the equipment off the guy says " I see your using a different tow vehicle." I say no, we are using the same 2007 Ford F150 I told the lady we were. She had the tow vehicle as a 2007 Buick Rendevous. She also had the vehicle we were towing as a Chevy Cobalt I guess, when I told her multiple times it was a Toyota Camry... not even close. Also one of the taillights was out on the dolly. Nice lady but the equipment was not safe and don't get how you get the vehicles that WRONG.
Jacob LI completely recommend the people at Hotwire Electronics, Celeste was super friendly and very helpful even helping me to change my reservation from one truck size to another.
RUDY MI will never use U-Haul again! Took several days to get a 26ft truck in, then the truck was handed over to me with a check engine light on. The truck then died on me when I was less than 50 miles from the pickup location because I turned off the freeway and the fuel was just above a 1/4 of a tank (the way we got it) causing the truck to die out. Called customer service and they told me that it sounded like a fuel problem and I would be billed for the technician to come take a look at it. Customer service then provided me with a Uhaul service center location (about 50 miles back tracking) and told me that it was open until 8:00pm. I arrived at the location at 7:00pm, just as they were closing (Go figure, right?). I was told that some of the 26ft trucks have issues with not getting enough gas when they are close to a 1/4 tank of gas, but there was no way to check it for sure. Next issue was the engine maintenance light coming on, causing me to stop and once again call customer service to send a technician out because the operator didn't know what the warning symbol was and there is NO LITERATURE in the vehicle to tell you what any warning lights on the dash mean. Tech arrives hours later, says its no big deal and shuts the light off. What a terrible rental and even poorer customer service. Don't take the chance on being stuck on the side of the road with this company cause they couldn't care less.
MATT MThey were very nice
Arthur CNot this location, but the one in Park Forest, on Western - The older woman that was working there pretty was annoyed about any questions about equipment and what we would be able to rent for a one way trip. We felt as though we were interrupting her day although we were the ONLY customers in there the entire 20 minutes there. Will never use them if we need to rent equipment. Hotwire was very accommodating and helpful.
BARBARA WSignage. Small sign on door. Had to ask another business where they were located. Did not have pads I needed. Celeste was very helpful in completing the rental.
DANNY UI had requested moving blankets, but they were not at the location. The staff was helpful in trying to locate some for me, but I ended up not getting the moving blankets that I wanted.
JOE GReserving the vehicle with Celeste at Hotwire was easy and fast! I was able to get exactly what I needed and the truck was available when she said it would be. Great service, a clean, well-maintained vehicle and the reasonable price = a happy ME!
CHRISTINE BYou sent me to a location not where I asked for. Ithey did not open till 10:00 in the morn. No one would help me to hook up the trailer.when I looked around for help hooking up trailer they closed up and where gone. I have rented other trailers and trucks from you with no problems but am having seconds thoughts now.the drop off store I had no problems
DAVID S