Customer Reviews for Hovland's Tire & Oil Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy to position and unhook the trailer in their parking area. Helpful staff inside to give me my return paperwork. They will be getting my truck service business because of how they treated me with my uhaul return.

Rating:

4.0

Nothing

Rating:

5.0

Worked for me

Rating:

5.0

Very handy spot. They are super friendly. The ladies in the shop are extremely kind and helpful. Thank you. Jaymie

Rating:

5.0

The Uhaul staging area needs some work. Rough entrance, overhanging trees. People were outstanding.

Rating:

3.0

This is a side business for them.. They are doing a good job with what they have .

Rating:

2.0

Truck left front headlight dim. Truck interior floor dirty. Lock on back door last alpha digit would not turn so we could get key. Back door of Truck frozen shit with ice and dirt requiring a pry bar to open. Customer service of uhaul( not this location as this was a online pickup) was not helpful. I was actually asked if I had hand sanitizer to use to help get back door open. When I explained the front headlight issue and that I would be driving at night no option was given. Just an incredibly frustrating situation. I've used uhaul in the past many years ago with little issue. This experience will have me seeking out others options in the future. When I called uhaul for resolution I was told to talk to the location. The location said they would call me back. At the end of the day this still had not happened. I called again and was told they sent it to a superior and had no idea when he would or if he would call.

Rating:

3.0

Took 20 minutes to find keys. Make sure I can reserve the requirement I want more than two days in advance. And not jack the price up nearly %20 from initial quote.

Rating:

5.0

The staff had excellent customer service skills.,

Rating:

2.0

I set up a reservation to have my equipment in Baraboo, WI, and was told the morning-of that I had to drive 30 min south of Baraboo to get my box truck and 25 min north of Baraboo to get my auto transport before 5pm on a day that I needed to work. Luckily, my employer was flexible about this, but I needed to spend an extra 2-3 hours out of my workday to pick up the equipment. In the future, I would expect U-Haul to honor the reservation and to have U-Haul employees drive the equipment to the location I had designated for pick-up (ie: Baraboo).

Rating:

5.0

Great service all the way around. Thank you Debbie Licitar

Rating:

5.0

The people were very friendly and helpful!! ver all a very good experience.

Rating:

4.0

Windshield could have been cleaned prior to pickup. It was covered with bugs from previous rental.

Rating:

5.0

All of the people working here were wonderful! So respectful and friendly.

Rating:

5.0

UHaul made me jump through a lot of hoops to rent a $40 trailer! Made the process take almost an hour.

Rating:

5.0

There’s much confusion over trailer hitches and such.

Rating:

2.0

Mary, at the front desk, was extremely rude to me for the first 15 minutes of our interactions. I did an online check in, and it showed it was fine on my end. But, when I got to the desk, Mary claimed that she did not see it on her end and I had to check in with her. So, I went through the check in process again. I could not find my current drivers license, so she told me I couldn’t use mine, which I understand. I can’t understand that she can’t accept it, it’s a liability for UHaul, but this is when she got the attitude and that is where I have the problem. I had to call my mother to rush over with her ID, thankfully she lives nearby. Mary at the desk said if my mom got there in 10 minutes, we could get it set up, but the maintenance men leave at 4:30 sharp, so we had to do it quick and one very kind man, Alex, would stay behind to help me. Which, does not make sense as my original check in time was for 4:45 As we were waiting for my mother, Mary started giving me false legal advice about my license. I informed her that the cops in the area have given me over information, but she continued to bring up over and over and over that if I got pulled over with that license, I would get in trouble. As my mother was doing the check in process, Mary was making comments to us about stuff that was on my online Check in. Such as how my ID picture was upside down. So, obviously my online check in process was completed, but Mary lied to me which created all these issues that could have been avoided. Once my mom arrived, though, Mary dropped the attitude. Then, apparently when I was changing the time on my pickup from 4:45 to 4:30, the drop off time got changed to noon. Mary informed me of this when I dropped off the trailer at 3:30. I told her it’s early as my drop off time was 4 pm. She told me, very pleasantly, actually, that everything was okay because I had it for less than 24 hours. But she told me that she remembered me when I made this comment the day before I would have it back by noon the following day, which I didn’t. Overall, i understand the license issue, but I was not enthused with Mary’s attitude and lying about the U-Haul check in process.

Rating:

4.0

not much at this site, the people were friendly and made sure i was aware of all possible costs if i lost keys or the small stuff like that

Rating:

5.0

good service

Rating:

4.0

Fast service.

Rating:

5.0

Nothing all good

Rating:

4.0

Their computer system was down so my rental could not be completed but the staff seemed legitimately trying to help correct ongoing issues with the charges of my rental

Rating:

5.0

I’ve rented a lot of units over the years & this rental was the smoothest & best experience thus far, had to wash the windows & mirrors to get home pulling a trailer, but I’d give them 100% thanks

Rating:

5.0

Was great to deal with. Fast and friendly staff!. Truck was clean and ready to go.

Rating:

4.0

Number of the address should be posted. I was just assuming that I had the right place going off of the gps and a uhaul truck in front. I would have hesitated if there wasn’t another truck there

Rating:

1.0

I was supposed to be picking up the truck and trailer from one location a couple minutes from my house and less than 24 hours before my scheduled pickup time I was notified that I had to travel to another town to get what I need. Then I was not able to get the truck and trailer from the new location so I had to pick up a trailer at one location and a truck at a different location. This was a huge problem for me as I was moving by myself. When I made my reservation I chose the same drop off point for both truck and trailer and ended up having two different locations when I was done with them. Not having what I reserved at the location that I needed and having to jump through a million hoops the evening before I had to pick up and move my house in the morning was unacceptable. The extremely short notice on behalf of uhaul/ affiliate to give me drastic changes in my schedule and locations for equipment and not being able to get all of my reservation at one location has made the stress of moving even greater.

Rating:

5.0

Great person checked me out. She was very helpful and explained everything.

Rating:

1.0

Trailer I was supposed to get was infested with ants. I grabbed a different one, they never updated the trailer number in my contract. Drove across the country and dropped off at uhaul location. Then they never updated that I dropped it off because they thought I had a different trailer. Then was charged $250 for late charges. Spent 6 hours on hold multiple times before I was finally able to talk to a manager and have them fix it. Spent $900 on a trailer for all my stuff to be soaking wet and I have fleas all over all my stuff and everything is ruined. So the trailer they gave me ruined ALL OF MY STUFF. DO NOT RENT FROM UHAUL!!!!!!

Rating:

4.0

Truck maintenance windows whistle window cracked

Rating:

5.0

EXCELLENT service! Very friendly and helpful staff! Thank you!

Rating:

5.0

I needed an appliance dolly for a few hours. It was cost effective, the counter person was helpful and kind.

Rating:

5.0

I just had surgery and these guys went way above and beyond. From helping me attach the trailer so I didn’t hurt myself to just their friendly demeanor. I will be using this location in the future no matter how far away I live.

Rating:

5.0

Great service

Rating:

5.0

Super helpful and friendly folks!

Rating:

5.0

nothing. They were terrific in every way. such nice people too.

Rating:

3.0

See above

Rating:

4.0

Very helpful people.

Rating:

5.0

Lubricate the doors on your trailers more. The one I rented was very hard to open and close.

Rating:

3.0

Put windshield wipers, also no tred on tiers

Rating:

2.0

We were told at the time of getting the uhual if we paid for extra miles they would be reimbursed but when we returned the uhual they said no we are out that money. With us being homeless that money was needed for food

Rating:

5.0

Great customer service! Was worried about traveling across country, but the vehicle was in great condition- would definitely use again!

Rating:

5.0

I was forced to utilize the above location because the location that I made my "reservation" at did not have the truck that I needed. This was explained to me via a phone call 15hrs prior to when I was supposed to pick up the truck. U had to find another truck after the agent that called me hung up on me while I was talking to her. The next agent was very helpful however I will NEVER utilize your company again and I will describe my experience on all social media avenues, also all friends and family will be advised of this ridiculous customer service standards.

Rating:

3.0

I had to wipe down the seats and cup holders. Sticky and had something spilled

Rating:

4.0

Open earlier

Rating:

5.0

Very Pleased with Service and Equipment.

Rating:

5.0

None