Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got the truck in Carroll, IA and Todd who is the representative was phenomenal. I have the best service that I ever had from Uhaul plus it was a new truck he make sure that the equipment was hooked up and working properly so I give him 10 stars.
Augustine Haley
Rating:
5.0
Best service, clear prices no surprises other than money back. Need a uhaul definitely go to the carrol location.
Shannon Gnazzio
Rating:
5.0
Customer did not leave a comment.
leon SCHOENFELD
Rating:
5.0
The place was a bit small an we didn't know where to park. But we where helped an the owner took care of everything. He was very helpful and very friendly .
amber casas
Rating:
5.0
Todd is excellent. We had to redirect drop-off location. Todd found this for me. Excellent customer service, thank you Todd.
terri lyons
Rating:
5.0
Nothing. The agent was very helpful and explained the equipment in detail.
Lawrence Blake
Rating:
5.0
Very helpful
SUE STRICKLER
Rating:
5.0
Don't change anything Way above expectation
BERNARD WILLIAMS
Rating:
5.0
Excellent service needed a trailer and dolley last minute. he had us ready to roll in 15 minutes
Jacob Mertz
Rating:
5.0
Customer did not leave a comment.
Jacob Mertz
Rating:
4.0
Customer did not leave a comment.
Joanna Schmidt
Rating:
5.0
Customer did not leave a comment.
Dudley Sook
Rating:
4.0
Dropped off at night returning form on line is kinda a pain but it was ok
Zack Davis
Rating:
5.0
Agent was on time and very knowledgeable about trailer and answered all our questions.
Todd Rupert
Rating:
5.0
Customer did not leave a comment.
Jacob Mertz
Rating:
5.0
Customer did not leave a comment.
Rachel Butler
Rating:
5.0
Todd went above and beyond with has service. he was able to get the problem with "my" pick-up turn signal fixed and me on the road.
steven daiker
Rating:
5.0
No issues! Everything went smoothly!
Anne Kluver
Rating:
5.0
Todd always takes care of my trailer needs.
Benjamin Ray
Rating:
5.0
Customer did not leave a comment.
Tyler Hawkins
Rating:
5.0
Customer did not leave a comment.
Adam Stark
Rating:
5.0
Customer did not leave a comment.
John Becker
Rating:
5.0
Customer did not leave a comment.
David Linder
Rating:
5.0
Customer did not leave a comment.
Dayna Beeck
Rating:
5.0
Customer did not leave a comment.
Laurie E Bond
Rating:
5.0
Customer did not leave a comment.
sheryl sheets
Rating:
4.0
Inside of the cab was filthy and truck swayed plenty driving down the road-steering wheel was not square to the column.
David Greteman
Rating:
5.0
Customer did not leave a comment.
Todd Schultz
Rating:
5.0
Customer did not leave a comment.
Craig Luchtel
Rating:
3.0
Customer did not leave a comment.
Bryan Herbst
Rating:
5.0
Customer did not leave a comment.
Mike Weilenman
Rating:
5.0
n/a
Brian Hendricks
Rating:
5.0
Nothing. Todd Pettit is fast and efficient when it comes to renting equipment. I won't be shopping around for future needs, I'll just rent U-haul from Pettit's.
David Miller
Rating:
5.0
The owner is super friendly and respectful!
Megan VanGorder
Rating:
5.0
The gentleman working was experienced and kind.
Donald Smith
Rating:
2.0
Customer did not leave a comment.
MICHAEL RICHTER
Rating:
5.0
Customer did not leave a comment.
Craig Mertz
Rating:
5.0
Todd is always super helpful and accommodating. He sets me up and sends me on my way. Impeccable service and friendly!
karen boyce
Rating:
5.0
Customer did not leave a comment.
Dawn Mielke
Rating:
5.0
Customer did not leave a comment.
John Becker
Rating:
5.0
Todd has been doing this business for a long time and he is always so knowledgeable and helpful. We will always recommend him to anyone who needs a UHaul.
JAMES FETTY
Rating:
5.0
The customer service was exceptional! Everything was perfect 😊
Kristina Smith
Rating:
5.0
Customer did not leave a comment.
Jeffrey Gardner
Rating:
5.0
Customer did not leave a comment.
Jeffrey Gardner
Rating:
5.0
Great location. Manager went above and beyond to make sure I had everything for a successful move.
John Becker
Rating:
5.0
Customer did not leave a comment.
gloria dooley
Rating:
5.0
Customer did not leave a comment.
Wayne Johnson
Rating:
5.0
Customer did not leave a comment.
Jeffrey Gardner
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER DIDELOTTE
Rating:
5.0
Customer did not leave a comment.
Chris Hansen
Rating:
5.0
Customer did not leave a comment.
Jon Thieszen
Rating:
5.0
Customer did not leave a comment.
steven daiker
Rating:
5.0
Todd is so helpful and kind!
Ashley puckett
Rating:
5.0
Todd Pettit was great to work with. He was polite, professional, and went above and beyond to assist us. We would highly recommend renting from Todd.
KELLY FOLEY
Rating:
5.0
Customer did not leave a comment.
brian Brincks
Rating:
5.0
Customer did not leave a comment.
Robert Becker
Rating:
5.0
Customer did not leave a comment.
steven daiker
Rating:
5.0
Really nice gentleman.Was very knowledgeable and helpful
steve pierce
Rating:
5.0
Customer did not leave a comment.
Christopher Broman
Rating:
5.0
Customer did not leave a comment.
Lorna Desy
Rating:
5.0
Customer did not leave a comment.
Matt Sonnenfeld
Rating:
5.0
Customer did not leave a comment.
Sam Hansen
Rating:
5.0
Customer did not leave a comment.
Matthew Merryman
Rating:
5.0
Customer did not leave a comment.
Guadalupe Huerta
Rating:
5.0
Customer did not leave a comment.
Ed Tomka
Rating:
4.0
We didn't know where to park the truck. We weren't sure how full we were supposed to leave the gas tank.
Angela Fay
Rating:
5.0
Todd is a mensch. I've rented from him twice now, and if the need were to arise, I'd do so again, without hesitation. Great location, great guy, great service. A+
Zachary Brant
Rating:
5.0
Very nice place to do business with.
greg peters
Rating:
5.0
Customer did not leave a comment.
Wendi Breedlove
Rating:
5.0
The U-Haul pick up location in Carroll is the best I’ve ever used. Todd is always friendly, very accommodating, efficient and gets the trailer I need when I need it. Hwy 30 Car Wash location is tops!
Brian Davis
Rating:
5.0
Customer did not leave a comment.
michael pettit
Rating:
5.0
Customer did not leave a comment.
Eric Enabnit
Rating:
5.0
Todd was very helpful, knowledgeable businessman and a great attitude. Service was quick and convenient and hassle free. Truck was there and ready to go on scheduled date. Good car wash's too! Will recommend to anyone needing a trailer or moving truck.
Roneel Chandra
Rating:
4.0
Customer did not leave a comment.
Mario Castillo
Rating:
5.0
Customer did not leave a comment.
Rex Hughes
Rating:
5.0
Todd does exemplary work each and every time I rent. He is attentive to detail and thorough which means a lot as a female traveling independently.
Todd is a top-notch person and service man. A huge asset for U-haul.
karen boyce
Rating:
5.0
Customer did not leave a comment.
MarySue Martin
Rating:
5.0
Customer did not leave a comment.
Rich Schieffer
Rating:
5.0
Customer did not leave a comment.
David Holdsworth
Rating:
4.0
Personnel will do what needs to be done, to get the job done.
Just be honest and respect the workers/owners.