Customer Reviews for Iron City Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Iron City Self Storage
When I arrived to pick up the truck that I had reserved over a month ago, the individual at this location (Kevin) said he had left me a message on my cell phone (didn't have with me) that the truck I had reserved would not be available because the person who had rented it the day before had taken off the passenger side mirror.
It was clear from Kevin's voicemail (in which he said to not bother coming over to the location because they didn't have a truck for me) and his affect when we arrived, that he had not intended to do anything to resolve what was clearly U-Haul's error.
My husband and I stated that Kevin needed to find a solution for us- either another truck or to get the mirror fixed. This was 9:30 a.m. and we still had to return to our apartment, load all of our belongings and drive to the moving facility to pack our "pod."
Eventually, Kevin was able to get customer service to the location to fix the mirror and we had the truck by shortly after 10:00 a.m.
Kevin charged us the full price for the truck, despite not having our equipment for us when we arrived. His attitude was completely unacceptable. He seemed to feel the situation was our problem to resolve rather than his.
We will not plan to use U-Haul services in the future.
Whoever helped me on the phone resolve the bill charges is a don't and should be rewarded greatly. She had my contract/order number already pulled up so she could see exactly what I was talking about as soon as I started speaking. She was able to get it resolved in an incredibly timely manner, and I think that's the bomb-diggity.
Attendants were very friendly and helpful. Space is clean and seems well managed.
Kevin was extremely helpful, and I would highly recommend Iron City UHaul location.
I was charged for far more miles than I drove, among other ridiculous charges. 1800 line was called and we were told this location was way out of line with how they charged and in their reaction to wanting a hard copy of a receipt.
Customer service accuracy.......they filled out our contract for one day instead of the two days we requested however all was resolved over the phone.
This was the best experience renting a uhaul truck. The employee explained everything, he even pointed out what side the gas tank was on! I was in and out in no time on the busiest day of the month.
The gentleman who checked me in (Chris, I believe) was very polite and friendly. He had even hosed out the back of the van I rented due to it having a foul odor. Service was great, I had no problems with the van, and everything went smoothly. I will definitely be back next time I move.
Staff was friendly and informative. Only utilized truck. Did not use storage space.
Always very helpful : we go to this place every year for my son
Great coordination of truck rental with storage !! The guys were very helpful!
The guys were great! Very helpful. Awesome experience. Fast and easy with truck pick up and return!
We did not use this storage facility because they did not offer the free month of rental space as per our one way truck rental agreement. we are using a different space.
Excellent service. Would recommend to anyone search for a storage facility and U-Haul truck rental. Friendly and helpful employees.
second time using this facility, very professional, wish they had longer weekend hours. Would recommend them to others.
I used Iron City Self Storage last summer and had a great experience--so far, this summer looks to be as positive.
Clean facility and the staff was very friendly and helpful
The facility was very clean and the business owner was a gentleman who helped out with whatever I needed help with.
Customer Service at Iron City was great, but the Uhaul customer service was very poor. The customer service reps at Uhaul didn`t understand any of their deals and limitations.
Unit was as advertised. No complaints, good size
Great place, all indoor storage, dollies and carts available. Only downside is limited parking so crowded lot sometimes
I ended up canceling the reservation for reasons unrelated to your facility. I did have several phone calls with your team though and everyone was friendly and helpful.
So far there are no problems I am aware of with the storage unit. The storage unit size I needed was available, and I was able to begin moving stuff in immediately.
They were wonderful and helpful with everything!
Couldn`t find any garbage cans for small debris that fell along the way.
Good service, easy to use, good location.
I think 100 a month for storage is a little expensive.
I thought that my rent fee was 80 dollars on website but when I went there, I was told 100, which I didn`t find entertaining.
Iron City Self Storage appeared very clean. I had never made storage reservations and I am pleased that the process went smoothly.
Pleasant staff made move in easy and quick. Facility clean and well lighted.
The facility is very clean and the employees were very helpful.
Loading area on a hill is a challenge
Great indoor facility . Excellent staff . Would recommend it highly .
Wonderful booking and reservation, helpful staff
Didn't receive the service at all. The manager didn't admit my reservation via UHaul. Called 100 times customer services and regional office; people were rude, can¡¦t assist me. No UHaul any more.
i did not move in. i only end up buying boxes and tape.
Although I had to make a last minute switch, the staff were very helpful and quick with their responses.
Great staff, clean and well lighted facility, seemed very secure
Easy to find, different storage sizes available
Brand new facility, very clean, helpful staff, very convenient to University of Pittsburgh
Very nice, friendly service, clean, convenient, all in all a great place.
This is the second time we have used this facility. We have found it easy to access, clean and well maintained inside and out, with a helpful manager onsite.
Good physical appearance and customer service was also good. Will store there again.
Staff was very helpful. Facility bright and clean. Move in made easy with the furniture trolleys provided. Easy to locate in Pittsburgh. Convenient for our purposes.
made sure that move-in was a easy and pain less as possible.
It was a much more pleasant experience than I expected. They had a nice facility and a friendly, helpful staff!
Cheap but spacious storage, convenient pick-up services, and congenial employees. This storage facility was also impressively clean and efficient.
Everything went smooth and fast because m personal info was already in system
Professional manner of Personnel. Clear information and transaction was efficiently handled
They are very accomodating to their customers' needs, and even stayed open past their official hours on several occasions. Very friendly and professional.
I shipped my boxes from London, England direct to Iron City and all went smoothly. Thanks Tom!