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carlos p
Customer Reviews for Ives Dairy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've never had a problem with this location. Maria and staff are always so helpful and pleasant to deal with. Thank You Ives Dairy Self Storage U Haul..always have been a 5 ⭐ in my book. I've been renting at this location for the last nine years.
ROJEANA CI was disappointed the Place I reserved the truck didn't have it on the morning I had to drive to another place which they had it. the place said they would have it no problem but made me go out of my way and I was on a time line...The place i was sent to was great the one I reserved it never go there again
THOMAS LIf a customer arrives 10 minutes before opening and there is a Van sitting right outside that I requested. They shouldn't make them wait 10 minutes until they open. They should service him right away. They said to me. We don't open until 9 AM because some trucks are returned at that time. Understandable. But when there's a Van sitting outside when that was mentioned and that's the one they give me it's unacceptable.
MARCEL MExcelente
Ilan RA 10' Truck and dolly was rented and used for only 9 hours and returned the same day at afterhours. We returned the key in the dropoff box as instructed but we were charged for two days anyway. We have called and spoken to the manager but she refused to believe us that we actually returned the truck the same night. Security cameras will easily confirm the drop-off date and time but manager refused anyway. This is terrible customer service. Do not return equipment here when the office is closed or they will charge you for an additional day!
Hector GThe customer service was excellent
Exavier FI only drove 6 to 8 miles and I was charged for 43 miles. To me this is stealing. I needed the truck from my house 2o3 st and 11th Ave to the dump on Ives dairy and 441. I returned the truck back in one hour. I will call her tomorrow.
WYLLIAM LCustomers service 5 star ⭐️⭐️⭐️⭐️⭐️
EDUARDO CMake better use of the app as it was very frustrating getting the rental released through the app.
MAURICE LThe truck was dirty inside.
Mandi MExcellent customer service
Ilan RDoing a self checking/checkout was very time consuming. We also had a difficult time finding the gas tank on the van. A heads up need to given for secondary verification because you couldn’t check in til you reached the pick up point and the secondary verification docs were at home because we obviously weren’t aware until we almost through the check in process. Fortunately we were able to call someone who didn’t pick up after two tries but eventually called us back and we were able to give a heads up to expect a verification call. Everything took way longer than expected. The continue button on the app for check in was sometimes very slow. Not sure I Would opt to do it again.
Leona Bthe worker that greeted me was nice and i had no complaints with that service, but she didn't do a walk around with the car and before i even saw the car i signed the gas meter paper. i was already late to start moving so i thought nothing of it . when i started driving i realized that the gas was not at where it was listed it was barely above half a tank. when i went to fill the tank before returning it i placed 25 dollars or gas and the tank meter did not move one inch. as well as the transmission also being bad on the truck. i would not recommend this location to no-one. i ended up paying almost 200 dollars for a 5 hour rental. never again.
tabitha vThe lady in the office was awesome.
Christian IPeople who work there are angry and try to scam with cleaning feed
Jacob BAll the check in process takes time. You can ask to upload all the documents before picking up the truck.
Avraham AGreat everything especially the lady that help me
Kyron RDidn’t have the truck i rented!
Brenno FThe lady was very helpful in understanding, nice and easy going.
Rose PThe lady deserve a five stars too. Thanks a lot!
Ricardo CVery unprofessional very dirty truck had no gas boxes where in the back from previous customer.
Bernette MThe truck I received was infested with baby roaches . All of them , walking all over the cabin. Truck was very dirty and it was given to me with one of the tires very low on air , 24psa.
monica pThe truck was very haft to drive and needs a lot maintenance, and the confusion with the schedule was horrible
Mary EParking
Dariia KAdd a live chat in the u-haul app and web site. To eliminate all the FAQ.
Gulsina APickup truck was not cleaned from prior rental, otherwise it was a good experience, and the ladies were nice behind the counter
Steve MOverall smooth process. I got charged for the dolly but it was never given to me or left inside the truck.
Alvaro Doverall good service, quick and easy to book and return.
jose sPlease don't move !!!! Lol your location is very convenient. It's right down the street from two gas stations for easy refueling. THE TRUCKS WERE CLEEEEEAAAANNNNN!!!! Easy access and parking. The woman that checked me was very kind and helpful. I've been here for 2.5 years in the city and every other Location i tried was dirty and bug ridden. I had a bad experience where one creepy crawling came out while I was on 95 and was scared everytime I had to use a uhaul. But this Location was clean professional and made everything easy for me. I know where I'll be getting my uhauls and equipment from no doubt about that !! Thank you again
Melria MVehicle was infested with roaches.
Jarod FThe young lady in the office was super polite & professional. Thank you!!
Naomi A🤷🏽♂️
Andre BGreat it was kind of hard with the online process but everything went well
Damien RStaff very friendly thanks
Donna MMaria was excellent to helping me out she is very respectful and courteous. Thank you Maria. Michael O
Michael OTruck was not ready and the dolly I ordered was missing. Truck was not clean and the tank was half empty when I picked it up
Dovid iThe agent was amazing very knowledgeable and listened very careful to the needs that I need it. Thank you
HENRY AMuy profesionales, me gusto mucho el servicio, puntualidad y excelencia. , lo recomendare
Carlos SI try to pickup with the application online as advertise and it does not work, I had to wait 1,5 hrs until se store open to be able to rent the truck.
Julio TThe truck needed to be swept out.. it was very dirty. The cab of the truck was clean. The young lady in the office was great!
Tricia LI was charged by a mileage that I did not drive, nobody called me as the online application said and I was charged an incorrect amount. Online will not be the way I'll use your service if I ever use you again.
ARTURO SThe truck wasn’t clean , the app has some issues.
pamela f