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Corinne m
Customer Reviews for J S Bennett & Son Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy drop off.
DAVID FI've always rented from this U-Haul place. Service is excellent they're very helping. But this time I rented it was terrible, did not have Harley any gas. And it needs to be maintenance the truck bounced cut off on me many times the steering wheel is loose I hit the brakes it still kept going. I was scared for my life but I took it very carefully. And accomplish what I had to do. But that truck that I specifically rented definitely needs work. I put $25 of gas in it and returned it with the same gas it with a little bit more gas than what I had.
SONIA FNothing.
Roger LI reserved a trailer to be dropped off in Frankford DE. The following day, I received an email from U-Haul stating "per our conversation" the drop off location was moved. There was no prior conversation. I called u haul and was told the new drop off was my only drop off option. The distance would prove impossible for me the drop off the trailer on Friday so they extended the rental through Saturday. As I'm in route to return the trailer on Saturday prior to the designated time, I receive a phone call from someone at U-Haul asking why the trailer had not been returned. I told them the above story and they kept questioning me. I have written documentation of the change to Saturday so having to argue with the U-haul representative was very disturbing. I rented a trailer from you three weeks ago and when I arrived my reserved trailer had been rented by a walk in customer. I ended up with the very large trailer which I did not need. After packing and leaving the lights were not working so I had to contact u-haul after the police stopped me and then had to wait 6 hours with two different uhaul contractors trying to determine the problem. Not feeling great about these rentals. Thanks for asking.
Brenda DA+++++
Donald WThis location was closed when I dropped off. The issue was not with this location but another location and the phone support.
Lauren VNeed lighting near pole where lockboxes are located
MARCOS BNothing with this location, they are great it just sucks that I did a pay per mile instead of a one way because the one way was 1800.00 and the pay per mile cost 985.00. That’s pretty absurd if you ask me
Arthur SIts not the location I have a problem with - it is the dispatch. I reserved a 20-foot van to pick up at Millville many weeks in advance. Dispatch called the day of and said I could have a 20-foot but I'd have to pick it up MUCH FURTHER AWAY. I could not get there so they gave me a 26-foot truck (same price). It was TOO BIG for the job and a real pain. Also, I had reserved blankets; they had none. You gotta do better at delivering what the reservation says.
Gary MIncredible customer service. Friendly, tries to make the process as easy as possible.
Phi DGreat experience and they were super accommodating!!
Robert FOvercharged me for gas - I filled up beyond the required amount and they charged me for an additional 2 gallons above that.
Brian TExcellent customer experience
Nigel KThe guys were very helpful in assisting with the loading of the trailer. It would be helpful if the clerk would inform the customer exactly where to drop off the equipment at the final destination because it was difficult to find an open location during regular business hours.
James BI was surprised to find that a trip of 250 miles in 24 hours from Delaware back to Delaware cost $330. I was charged a dollar a mile and was told there was no better way to rent.
BRADLEY PNice experience
Lori CMy truck that I reserved was not at location at time of arrival. I was sent to another location 30 miles away that I could not get truck from the app, was then sent back to original location 2 hours later to get the truck. Terrible experience.
Stephanie SNo improvement needed!
John WVery old vehicle. Lots of noises and uncomfortable.
H DThe rental location was fine. Your app is horrible. The steps do not make sense
Sec BGood service.good personel.
John HThe office manager was tremendously helpful and friendly, making this as stress-free as possible.
Susan AVery convenient location. Made dropping off very easy.
Abby GVery friendly, a pleasant experience !!!
Edward WUhaul was a 0 out of 10 on this rental experience!! I reserved a 26’ truck in Georgetown where my storage is only to learn the dealer does have that size truck. Your app should not let me reserve a truck somewhere that doesn’t have a truck the customer is requesting. When the U-Haul representative called me, he told me I could get that truck at a Bridgeville Location I had to except that location because there was no other. I was later called to tell me that the Georgetown location didn’t have the truck that I rented again. So the prior rep must not have updated my order! I shared I was aware and was given a truck in the Bridgeville Location at RT. 404 and US 13. This new representative shared that’s only a one-way pick up place not local, so why was I told my truck would be at that location. This is now 24 hours before my pick up and I got to hear your disclaimer which does not help me with the issue I had at hand very bad experience. Shame on you you Uhaul your customer service are not trained. Your app is not a great user experience, and I was so upset. I had to be the ultimate Karen to your customer service representatives. This is probably the reason why my next location given to me that only have the truck available was in Millville Delaware, which was not even open on the day I had to pick up the truck. The cellular service in that area was terrible and it was raining, so I was literally having to stand out in the rain to get cellular service just to rent my truck from your app, that sucks! , Si yes I will not be recommending you to anyone and they never ever use you again I would be happy to receive a full refund of my truck fees and the extra gas and mileage that I had to pay because it was not convenient for my from my Seafor Delaware Location, that I live in which I was moving to then have to spend $97 to fill up the tank to get it back to the Millville Location, which was completely out of my neighborhood area in which I was trying to do a delivery, so yeah I don’t like U-Haul these days. It was a very unsatisfactory experience. I will go on the share that the truck cab was not clean. It had tons of dust, dead spiders hanging off the windshield. The steering wheel was so gritty and tacky that I hated to touch it. And my return of the truck on your app I could not even say that the truck was not OK. Apparently you can’t submit a bad review on your app. It wouldn’t except it so I had to say everything was a yes, which is also a very bad user experience.
Deborah JExtremely courteous and helpful!
Kevin CNothing they were very professional and this is my second or third time Renting from them and I will continue to rent from them as long as I live here and as long as I need to use the equipment, you’re very professional and nice people running to please thank you. Have a great day.
GEORGE SEverything was handled flawlessly.
steven gExcellent service, friendly and very accomodating. Only improvement I can think of is less traffic on the road they are located on but that is not possible. Will definitely use them again! Will also refer friends!
carol aThe truck must have been used before us by someone with a dog. The windows had dog slobber all over including passenger seat. There was dog hair all over cab. We actually had to stop at a car wash and vacuum and wash the windows and seats.
Miguel HI made the reservation for a 7:30 am pick up only to discover that the location does not open until 8:30 am so I had an hour to waste before I could even pick up my van. Once I did get into speak to someone and get the van I was told that I had to return the van by 1:30 pm even though I reserved the van for a 6 hour block of time. I felt that since I was picking up the van an hour later than intended that I should have had it until 2:30 and I expressed this idea to the woman helping me. She told me “No. It has to be back by 1:30 because it’s going out again at 2.” So my original reservation was not honored IN ANY WAY!! I was not able to pick up my van at the reserved time nor was I able to have use of the van for the full allotted time that I wanted to which meant that I was not able to complete the tasks that I needed to which means I have to rent a van/truck again. So my question to you is: How are you going to make this right?? I look forward to hearing back from you. Please email me at alexcannon@hotmail.com with your reply.
Thomas CLet the customer know there are videos of the equipment
Miguel HExcellent customer service. I asked if a trailer was available instead of the 5x8 box trailer and they told me it was and they accommodated me.
Stephen RThank you!
Piter BThe lady at the desk was very helpful with choosing the rite trailer and rates for rental.when I finished at the office I drove around to the trailer a young man was already there,and before I got out of the truck he had the trailer connected.he did a light check and I was on my way. Big props to the staff at Bennetts. I will continue to use them. Thanks Team Bennet
Bryan RDebbie and ? went above and beyond!! Very helpful!!
Barbra ZThis is very much a mom and pop location, but they were so helpful and friendly. Also, the rates are very reasonable and renting is very easy after pre-registering online.
Joseph EThe person at this location did not process any paperwork when I returned my rented trailer. I had to call u haul to make sure my return was processed.
Jeffrey KDon't try to fuck me with phony charges slapped on at the last minute
William LFast service
George HBetter reservation processes at the central location.
ELaine MNothing; the convenience and friendliness of the office manager make me a repeat customer.
Bill HNothing
kathleen tDealing with the lady at this location was a pleasure. After our last experience with the app, I would never rent from you except when I can deal with a person. The app experience was awful. Never again unless you make some serious changes.
Ann RWe frequently use this location because not only is it the closest, the people that work there are very friendly. My only wish would be that they would be open on Saturdays.
Michele RVery professional, easy to deal with
Christopher BVery disappointed with my experience with Rt 24 self storage and UHaul I reserved a 26ft uhaul a month ago for today 4/23 I showed up this morning at 7 am to pick up my truck it was there and I confirmed with uhaul that it was there before they will give you the code to the lock box to get the key they make sure they can charge the credit card and then give you the code once I opened up the lock box the key that was in there was for a small 15 passenger van I called the emergency number on the door a man answered and said the key is in the box I told him it was not the key to that truck and he said well I can’t do anything I’m in Connecticut call uhaul so I did and all they could do for me was bill me for a small 15ft box truck and drive 20 miles away to go pick it up and put me an hour and half. Behind on moving out so now I have been billed 2 times by uhaul and doubled the amount of time and travel to empty out the storage unit into our new house
justin PWe rented the truck for 8 hrs. and lost two hrs. just trying to pick up the truck. Thank God for the help of Steve, the young man that helped us for on the phone for almost two hr. R C Nantais richardnantais23@gmail.com
Richard NDebbie was awesome and very helpful!
ernest fLocation was very close to my storage unit. I was able to drop off after hours with ease. This location has limited parking to return vehicles after hours.
David BIncredible customer service. Friendly, helpful, with an attitude of, "let us make moving day easier for you". I have used this location twice, and plan to use it for more odd jobs just to save my vehicles.
Philip D