The app needs improvement, spent a long time waiting for it to load.
Oscar G
Customer Reviews for JessCe's Farm & Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were very nice and quite helpful.
phil tRude rep that rented the U-Haul. He didn't know exactly how the charging worked and charged me incorrectly.
Macy LUna excelente decicion que tome al rentarlo
Juana BExcellent.
JUAN MNothing at all. Customer service was excellent.
Leticia VQuick and friendly service.
Daniel GGreat service at pickup location. Equipment in excellent condition.
RUBEN AGave us a trailer they should have known was not working properly and sent us to the Pharr location to get it fixed. Fortunately, the Phar people were great and swapped us out a trailer to fix the problems with the lights, etc.
Paul MVery helpful and service was render very quick for the drop of equipment.
John GHave gone 3 times to this location for picking up the trailer. Very friendly staff and awesome customer service!
Pedro MWe had to change to this location because the original location did not have the vehicle ready at the proper time...we were set back because of this
Edric PVery nice and helpful employees
JOSE CGood people
Margarita GClose it
Kenneth CThe trailer was in very, very rough shape. Most of the rails for fastening were broken or splintered. If I hadn't already had my mind set to get the insurance, one look at the interior would have had me cancel it outright if they didn't let me get it on the spot.
Adrian SGlad I had a tandem trailer as we had strong winds all the way from Texas! Towed very well.
louis hI left the truck with the same amount of gas than when rented. I was charged an extra $21 for gas!
Elvia SNothing
Fred BCustomer service was great!
Hector MTruck was dirty from cab. Front left suspensión would shake alot on the road.
RUDY DExcellent customer service, very friendly and understanding, will definitely do business w/ again.
george gDouble check all units for age to value. This could have caused an accident and maybe my life! Any discounts for the hassle?
RICHARD MMake sure you return the Blankets they are rental also. Agent forgot to mention this at the time of return. I had to go back home and return the blankets.
FELIX NLocation was hard to find. Access to the premises was extremely bad.Neither employee on the premises could speak english. There was a closer drop off location, but I was told I had to use this one?
GARY MWas over charged.
ROANNA WWouldn't change a thing very friendly and professional attendance
Pedro ANone...
Juan STreat them the same way you treated me and they will be very happy.
Debbie CThe employees were friendly welcomed us to the Rio Grande Valley. They were quick to receive our rental equipment and we were on our way. I was also able to find supplies I had been looking for in their store. Thanks !
LIBRADO BGreat customer service had no problems ??
JOSE PGreat Service , great product!! Affordable prices!! Thank you very much!!
joel mContinue to provide the same service, they did to me.
JOEL GGreat customer service
TRACY CThe truck was well-maintained, but the cargo area did not seem swept when I received it. I picked up trash from the truck's cargo floor before driving it off the lot. The woman renting me the truck told me that Safemove Plus insurance would not cover me if I hit another car/pedestrian with the truck, and that Safemove Plus was to cover the value of my belongings in the truck. She said that U-Haul would not be involved with paying for damage to other property/people in the event that I caused an accident, with either of the two insurances offered. I don't think she represented Safemove Plus accurately, but I have difficulty understanding Safemove Plus myself. I have gripes about Safemove Plus; it does not seem honest in that it tries to shift primary responsibility to people's car insurance, when car insurance was not created for U-Hauling. All people should get liability insurance for driving a U-Haul.
Michelle WExcellent staff, very friendly and helpful.
JAMES MOffer enough mileage , customer service was awesome!!
ANA SJD's Feed Store was outstanding in providing me & my family exactly what we needed for our move. They are an excellent Uhual service center and in all my experiences with moves they were the most friendly & helpful.
ANDRES GI was disappointed by the choice of drop off location. After calling the 800 number to request a return location for the rental truck and telling them I was already at a drop off location, the dispatcher transfered my call to a drop off location across town. This distance to the location across town caused a significant use of fuel which caused me to refuel an additional time; and go over budget. Upon arrival at JD's Farm and Ranch, I was greeted gruffly and referenced as a suspected drug dealer. I did not appreciate the comment and felt it quite inappropriate after six days on the road traveling a great distance. The facility requires great repair as large pot holes litter the front parking area. The signage at the location is poor. I almost drove by the facility. The only thing stopping me was spotting a small UHaul trailer in front of the facility. I encourage UHaul not to renew the contract with this facility.
ERIC PService at the pick up location was excellent.
Julie EThe people who helped us at JD's were awesome! They were very helpful and pleasant...we would definitely recommend them to friends.
SUSAN COutstanding Service. Highly recommended
JOSE TThey were awesome, waited for me well past closing time.
ISAC S