Customer Reviews for Jackson Oil & Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Jackson Oil & Auto Parts
I have no issue with Jackson Oil and their services to me upon rental the trailer. However, my issue began with me calling customer service and being assured in writing that I would have a TRUCK rental in a city close to where I needed to pick up furniture. However, when I got the email regarding pickup times the location had been changed to an entirely new location that would have entailed an hour's drive through the top of mountains on a very curvy road which was not acceptable for many reasons. I ended up having to rent a trailer instead which entailed getting a trailer hitch also. I understand when people don't return equipment like they should that this means it can't be there for the next person. But the switch to that mountainous location was exactly what I told the customer service representative that I needed to avoid and then that's what was done anyway. We made the trailer situation work but I am still very unhappy with your customer service/scheduling department that did not take my issues into consideration. I get car sick on curvy mountain roads and thus your solution for the truck rental was NOT a solution.
Small parts house quick and to the point. U haul was in good shape not overly picky about times fees just simple to the point. would recommend them.
Great customer service and excellent experience overall!
Would never guess that was a u-haul place. Looked like a lube and tube to me. I was told it was on Cherry st. Cherry street breaks off three times from downtown.Need to say its on the corner of University and Cherry with a sign. Mileage was to high 99 cents a mile was robbery. asked for a dolly and recieved blankets...