I will never rent from there again we had to dig out the trailer our selves
dennis leroux
Customer Reviews for The New Myna Convenience & Apartments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They weren't there!! It's an Indian restaurant that closes by 6pm. No sign no number no help. Uhaul does not exist there, unless you are an ant!!!
Sarah-Anne CooperIt's not the location that's the problem it's the uhaul policies and website that were slow and caused problems.
Jennifer burnsStop giving dealerships to people who don’t care. They are using your system to attempt up charges as the owner of this location tried with me even becoming rude and inflammatory and using foul language which I returned to him once he started. The people renting your equipment should know what they are doing. They do not and the lady I spoke to when I made the reservation had no clue either as she did nothing. I have had enough of U-Haul and the horrible service here in Canada
DARRYLJ HALLI placed a reservation a month before at a location in timmins and a week before i was called abd told they had none. However, when i got to timmins and drove by the timmins location, they had several trucks just sitting there. I had to drive 45 min out of my way to get a larger truck i did not need and have to pay more in gas for the 1100km trip. Nobody knew anything about uhaul in iroquois falls. The truck had no cart in it and the blanekt bag was open and empty. The passenger door handle was broken and there was no key for the tailfate lock. I had to go get a lock for it. Was emailed a contract after i took the vehicle. I left with no proof of fuel level etc…. That being said, it was iroquios falls only truck and I am thankful i had a truck , no thanks to uhaul corp and timmins location. My fiancee had to be out of her house and it was xmas eve i was moving her to sarnia. Alot more stress than i needed. No one at the myrna location or the petro canada location i had to go to to pick it up had any trainingon uhaul. I had to call the owner to verify everything.
Ken SilkTruck was ready late; i was billed for gas when I filled the tank before drop off; was charged twice on my credit card and only given 1 invoice. Why was i billed twice? No one seems to know. Called in several times and no one seems to be willing to help.
MARCEL SAVARDThe employee had several problems with the system which wasn't his fault, the system had everything in imperial measurements, his boss was extremely rude and dismissive when I wanted an explanation on the surprise $543 charge after my trip and on the seemingly much higher distance charges than on the website. I've rented with U-Haul many times over the years but Never have I been treated like this or had a large additional charge.
Ryan DesrochersNeed more and better parking for trailers
Michael MackFound garbage inside of U-Haul. They didn't have my reservation on file as well as didn't have the truck I needed so ended up paying nearly double for a a larger truck I didn't need. Manager wasnt helpful either.
CALVIN SWANMake sure the proper vehicle ordered is on the customer profile. It took us a hour and a half to pick up a trailer from Iroquois falls after having to drive a hour to the location.
Jeffery Fuller