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Richard C
Customer Reviews for Jamison Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the main desk was great!! It's nice to be greeted by a smile and pleasant person. Many thanks. Tom
Thomas CPlenty of parking space and very easy drop off with no issues.
ERIC MService was excellent. No improvement needed.
RALPH CNice people and very helpful.
Michael TJamison collision was great but, this was my 2nd pick up for day. 1st one at Church street Lansdale offer me 10 ft but it had a very obvious nail/screw in the tire. They did a good job finding me another rental (Jamison) but cost me 2 hours as it was 35 min out of the way. Thank you Jamison Collision
CHRISTOPHER TThey hooked my trailer up for me and explained in detail how to unhook it and what to do if I had an issue. I would definitely use and recommend this location.
Michelle Dtruck was there. paper work only took a few minutes. no problems with truck.
ben sSpent 1 hour for pick up
leonid aVery friendly and professional. A little hard to find . Location needs better and more visible signs.
Rose JIt took approx an hour to get thru the process to get the truck, bc the owner talked with each customer about his new posters, wondered who I reminded him of, talked about what to order for lunch, chatted with the person behind me in line, etc, etc, all while his mask was pulled off his mouth and nose. The truck was clean and drove just fine although it was covered in graffiti. The owner was very nice to mark each tag so I would not be liable. He was a very nice guy, I just could not get the truck and get the heck out of there. Our friends were waiting to help us load. It was maddening.
Cynthia BVery disappointed how the reservation is handled with U-haul/location. If I make a reservation at a location I want, that where I want it to be. If I call for a rental, just tell me you do not have it for my day. I over looked the info in the Updated email sent to me about pick up location change because, TO ME, its not at the top of the email.... at the bottom. And I fell its done for a reason. This location was not where I would rent from only because it is out of the way for this day pick up and drop off. Also had trouble with my online check in... do not care for Uhaul way. Don't know what to do if I need a rental next time.
mac mNo masks Very uncomfortable Not safe
DANIEL DI was very pleased with the entire experience. Service was excellent!
Tom Mmy pick up time was 2 pm which was scheduled by uhaul. hat time was not convenient for me so after 1 hour my contract was cancelled by email. When I got to the pick up site the rep didn't initially have my original contract info and tried to initiate a new contract with totally different rates and allowed mileage. Finally, after much frustration the secretary in the office said "Oh, here is the contract info." and then after 45 minutes I was on my way. If I allowed it I would have been charged an increased rate and mileage.
William TPlenty of space to park the vehicle especially if you have a trailer. Mobile check out made it easy.
Renji MCHIP THE OFFICE MANAGER IS AWESOME, GREAT PEOPLE DO DEAL WITH
Bob GAwful, the key was not a car key. Now I’m being charged for not using the vehicle when I was told I’d get a full refund.
Matt PGreat experience
Ronald Jgreat people to deal with
katrina cWaited 30 minutes to pickup the vehicle. My credit card was changed twice.
Dmitry TLocation of pickup was changed on us. When I called to confirm the location the individual (Bob) was rude and said he wanted to close up early so could we get there now! When we got there he was completely distracted and not engaged with us as customers.
William GJamison Collision was very professional and friendly.
Brent MAwesome customer courtesy and prompt service. Great agent, mission oriented and dedicated agent.
Taiwo SGREAT LOCATION GREAT CUSTOMER SERVICE
BOB GGREAT PEOPLE
BOB GOur experience was horrible. We were given a truck that had a damaged wheel, then were charged over $200 for damage that we did not do!! The manager "Bob" has yet to resolve this issue. I would never recommend this rental company to anyone. Extremely dissatisfied with our experience.
Kelly EVery good.
rovkin yJamison Collison was the BEST! Top of the line in service. They helped me through the hook up and got me on my way.
MICHAEL RLove those guys.chip is the best
BOB Gwe love bob
BOB GStop putting $19/day on your trucks. I took the truck 32 miles and it cost $150
Brian PNothing place was great
lilly cDespite a reservation my truck was not available at my original location. I had to wait while U-Haul found an alternate location with the truck I needed. Fortunately it was not far but still an inconvenience. The second location, Jamison, was very clean and neat and they treated me well. Still an inconvenience overall.
James CGreat customer service and very reasonable rates. I would highly recommend
Lizann CThese guys were great, helped connect my motorhome to a uhaul car carrier, talked cars, friendly staff. Excellent experience.
Sean DThe representative was surprised at the cost, as was I. I just did the same trip a few months ago for less than 1/2 of this rental
Robert BIt would have been nice to get a brief "rental truck tutorial" to help familiarize me with the truck's controls & locations...never did find any controls to adjust the side mirrors but maybe they're stationary.
Pete Sawesome experience owner was a pleasure to deal with
Tom TWhile I was very satisfied with the information and service I was given at the Jamison Collision Center, I was very disappointed with the direction things went when my plans were forced to change when I got to my destination at Cape May. I will be contacting UHAUL customer service to discuss what happened.
Kerry MEasy to make reservation on line. Received a call afterwards confirming and time for pick up. Friendly help. Van was in good shape. No problems. Convenient to pick up and leave. A Top Choice.
John FNothing really, it was perfect
John ROutstanding service. Receptionist was an excellent representative of your company.
ARTHUR HFirst went to Street Rd Southampton store. 5-6 trucks outside of which none were rentable. Needed repair or had flat tires. Went to Ivyland store. Very satisfied. Will be using them from now on
ALLAN BThis was a great rental experience....personal service! Every business should run this well. Thanks to the crew at Jamison Collision
Rob BI received an invoice this morning with an additional $8.00 fuel charge which I do not agree with. I did not bother to dispute it since it was only an issue of 1/8 of a tank, however, to avoid this type of dispute, you should fill the tank and require it to be full when returned. There is too much wiggle room when reading a gas gauge to charge someone for less than 1/8 of a tank of gas. I will say that there is no way that tank need 3+ gallons to bring it to what UHaul is saying it needed.
Patricia H