Customer Reviews for Japo Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Japo Auto Parts
Customer service - the location was cold and univiting. Felt like we were inconveniencing the man at the front desk when we walked in.
I thought that the price to rent the 19.99 truck was great however, the initial price was 67.00, and then the actual cost was 87.00. I was shocked to see my card was charge the extra money. Why do you advertise 19.99? Also, the truck cab smelled horrible, you should clean it.
The truck we reserved was not available due to another customer not returning on time (if at all) but after waiting an hour another truck showed up from Uhaul's people (on a lark). None of this was the owner's fault. Owner was friendly and even made some time saving recommendations that helped make up for the hour long wait. Let's see if Uhaul makes good on their 50 dollar "on time" guarantee.
i will tell everyone i know never go there stay away from that place, owner did not talking to me, no question ask and he charge my credit card for something i did not know about, i did not used, this is the worst place to be, terrible customer service it's something must be report to better business bureau....
he is not offer you the service if you want it, it's simply add to the contract to make money, when you call he is refuse to explain why the additional fee is about...
The person who processed my order was very demanding and forceful trying to have us purchase insurance for the truck. Also, upon return, we replaced the gas in the truck however, they charged us $20 saying that the gas was returned way below, which was a lie. The corporate office had to give us a refund for the gas after logging a complaint.
A group of young men, outside at the adjacent storefront, smoking pot did not lend itself to a safe feeling. Out of uhauls control, as the location is part of the strip mall. The manager was professional and helpful. Suggest moving to another location or advising the lessor of the congregation out front (using the location as a party area.) that evening at 545pm.