Customer Reviews for Jewel Box Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Jewel Box Storage
Wonderful customer service received
The biggest problem was with the trailer, I had a 26' truck to load and the trailer. To load the truck using the ramp, you must unhook the trailer. When you get both loaded, there is NO way to rehook the trailer to the truck as there is no jack on the tongue of the trailer. Being away from home, I did not have a jack or other means to lift the trailer up high enough to get it on the ball of the truck.
Part 2: The truck had a 114000 miles on it and was NOT a "Gentle Moving" experience. And driving over 1000 miles with out cruise control is not an experience I will do again. Not customer friendly! No arm rest on drivers seat, not a fun trip!
Your coustomer service sucks, if something goes wrong and you have to alter your plans, you would think that your company would be more flexable
The Manager called me about a $4.00 overage charge. I informed him that he could run my card the next day, because the trip was expensive and I had very little cash on me. He went into bill collector mode. So I disconnected the cal. He told me that he was an Independent U Haul, and that he did not care about my situation, he just wanted to close out his open screens for my truck rental.