Customer did not leave a comment.
JAMES HUDLER
Customer Reviews for Elkins Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Elkins mini storage was fine, the clerk was very helpful. It's the over u-haul experience that sucked.
Sam NelsonThis location had a very helpful, professional, and friendly staff. Would happily recommend it to anyone needing rental moving equipment.
robert spragueWorker at drop off point helped with the straps not releasing. It wasn't eady.
Nicholas KingI scheduled over the phone and had a great experience and conversation. At pick up time the unit was ready and properly attached to my vehicle by the staff.
steve brownVery pleased with this service at this Elkins location.
ryan boudreauI don't even know where to start. I purposefully made myself wait a week to cool off to complete this. Why go through a "reservation" process when it means nothing? People plan their move around the transport which includes finding help to load/unload, utility shut offs and ons. I was relieved that the truck ran well and was clean however that's the only positive in this move compared to the last time I moved and used Uhaul back in 2014.
Kari CreasonGretchen she was so awesome hey I've been in a lot of U-Haul places and I must say she is the friendliest employee I ever ever came in contact with if I could give her 10 Stars I would that's my U-Haul of choice now I will go there because like I said she is great at customer service thank you a lot!
marcus blackburnEvery online rental request, I chose Elkins, AR as my drop off location. When I pulled up my reservation, it said my drop off location was Hampton, AR.
Alex KendrickI had excellent assistance from the manager. I did a last minute rental and got what I needed. He was very polite and had interesting stories that were entertaining that helped pass the time while the rental process at the location was completed.
Stephen BrownDavid is absolutely fantastic! Excellent customer skills!
Thomas JacksonI wish all Uhaul employees was as helpful and kind as the people at this location. Great experience at Elkins Uhaul.
Buddy CarterDavid is an absolute gentleman! excellent service! Uhaul however... I was supposed to drop my trailer in Starke, Florida but the drop off location didn't want it so I was going to tow it home but the trailer had a bad bearing so I had to leave it in Tampa. I got charged another $125!...i only got half that back. Nobody at Uhaul seems to understand such a simple matter to settle. Then they changed my reservation for the next trailer and called me the day before pickup and threatened to cancel my reservation. I had to deal with that. Then your system wouldn't print my contract causing more delay... Uhaul makes me want to buy my own trailer but David is so nice to deal with that ill hold off.
Thomas JacksonThe person was very professional and helpful.
Buddy CarterThe trailer had a bad wheel bearing. I had to leave the trailer in Florida and pack all the freight into my truck to get back home in Arkansas.
Thomas Jackson