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Tilicia J
Customer Reviews for Just Like Home Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul app is awful. Both picking up and dropping off we tedious. Picking up took over an hour. The confirmation of contacts could be performed prior to pick up. Not everyone is waiting to confirm a contact. Pick up took close to an hour. Drop off took 30 minutes. The app is really poorly designed and should be reworked. We had to call in multiple times to process our transaction as the app would just crash.
Henry TCustomer service was wonderful and the agent was very helpful and explained services to ensure we got the best experience. This was my first rental and I would use services again when needed.
Catherine SEnsure truck is properly sealed to prevent water leaks.
Michael BNOT ANY THING
Albert BYou're doing fine...don't stop!
Robert TI ordered 2 dozen blankets. Did not get them.
Kenny HNothing
Presella rVery courteous! Very smooth transaction! Pleasure to do business with! Would definitely do business with again and Highly recommend!
HARVEY WVery helpful staff. Easy and convenient experience.
Dennis SEverything went well no complaints
Roy HNothing
Keshu JThe car trailer It's like a snake going down the road it is a bad habit to anyone It needs to be removed once you get above 45 it's start to wiggling badly
larry lVery helpful and personable uhaul rep!
Felesia CBe truthful
DEWAYNE HMr Lewis helped me to get my trailer we need more people like him
Lucas JGreat job
Lewis RThis particular location was a great asset to me. They were at my rescue right on time. Your company Uhaul on the other, treated me very poorly. They had me running from place to place on Friday & still no service.
Courtney GRental rate
Jerry CThank you so much for walking me through the steps over the phone. I was delighted to hear a friendly voice
Samesa HWinnie is a great U-Haul manager. Thank you so much.
DON BNot much signage. Difficult to know exactly where to go.
Christine HThis location and the Colemans were great! But, my overall experience with Uhaul was poor and disappointing. Your people out of Jackson changed my pickup location, but a trailer wasn't available. They didn't seem to know what they were doing. And they were rude today when I called with concerns. Those in your Jackson office, 601-352-2602, need attention. Thank you.
Willie BHard to pull out onto street
Kate Ctoo small of a parking spot for a 26 foot truck, they were closed and did not answer phone , they had a drop box for the keys , and way too far from highway. in a bad neighborhood.
Eddie RThe service was great the truck was semi clean and it only had 1/4 a gas when it should have more.
Dannielle Ki had to pick the truck up 30 miles out of my way i also had to help the worker do my paperwork on his computer. he did know what he was doing. he was suppose to make this were i could drop off closer to were i lived
Jennifer MAuto transport was not ready. Only auto transport on site had a non running minivan loaded on it. We had to help the Uhaul person unload the minivan so I could take the auto transport. Very unprofessional uhaul rep.
John SThe representative was unaware of how to function the Uhual transactions. I waited two hours, to get one printed receipt of express checkout, gas to be in truck, which was not completely full by the way.
Quishana MI was told to get the miles off the truck. Last I checked that wasn't my job.
JESSICA GMy experience at the drop off location was just the opposite of the pick up location. I had no trouble whatsoever. The staff was friendly and knowledgeable. I would recommend this location to anyone.
MURIEL PEverything was fine.
JANEY GLet the customer know how much the total is that they have pay for. This would included rental and insurance. All cost should be told to the customer when calling on the phone so there will be NO surprises later on their bank statement.
Richard MThe worse but it wasnt all his fault some was u haul fault
CHARLES WI am 66 year old female ad had to unhook my own trailer. Thank goodness my grandson was with me to help
Shirley MFaster printer or faster internet service.
Robert WSPEEDIER PROCESS
IVORY HHuge hole in roof. Caused 7 gallons of water to leak into truck. Didn't give me my appliance dolly as guaranteed per my contract.
TRISHA MIt was well
JEROME RThere were no signs that said UHAUL Rental. That is the only thing that I would change. Other than that, it was a great experience.
Kyle MMake sure truck is inspected before each customer receives the truck. When I pick up the truck there was only 3/4 of gas in the truck but when I dropped it off the employee at the drop off said that my truck had been logged in as full.
Gwen LThis review survey is designed to totally ignore the key issues that made my rental from U-Haul a total nightmare. I made the online reservation to pick up a 10 foot truck at Carthage, TN. My online reservation was confirmed 4 days before the actual pick up. Then the day before the pick up, I was sent an email from U-Haul stating the pick up was for a 15 foot truck to be picked up at Smithville, TN---which I could not do. I stopped in Lebanon, TN U-Haul and that location advised I could pick up in Lebanon (which would have been easier) but they only had a 20 foot truck. Then I called U-Haul Customer Service and was advised they had a 10 foot truck available in Baxter, TN if I could get there before noon the following day---which was a major inconvenience and was not what was previously confirmed but I needed a 10 foot truck---not a 15 foot truck or a 20 foot truck. I drove to Baxter, TN, had to completely redo my reservation, paid for the rental---all of which took 2 hours. Then when the U-Haul Service Tech went to pick up the truck and bring it to me, it was not there. I was then advised the Regional Manager had done an inventory count the day earlier and found all trucks were accounted for---including the 10 footer which was now listed in my contract but was not there. Then I was told the truck had been taken the day before by the Regional Manager to accommodate a break down. Then I was told there was another 10 foot truck now available at Smithville, TN if I could get there by 3PM---which I did. The rep at Smithville, when I arrived, stated that a similar occurrence had happened a few months ago when at the Baxter U-Haul Location another truck turned up "missing" after rental and it was found that the Manager had rented the truck for cash and did not list the truck as being in service. But, I did get the 10 Foot truck after having a confirmed location in Carthage and no truck available at that location after confirmation and after going to 3 other sites to get a truck. I was also promised a $200 credit off my billing when I had returned the truck to Indianola, MS as I first confirmed. But, it was no surprise when I got to Indianola and no credit was to be issued. Promises, Promises and Promises all made just to get me out the door. I will be the worst thorn in U-Haul's side until I get want was promised. And, I will never use U-Haul again and will never speak well of U-Haul. Again, this survey is deliberately obtuse and vague. It only asks questions about the sites where I finally picked up and dropped off and does not include any questions about the issues I encountered in trying to stick to U-Haul's confirmation of my initial reservation. Shame on U-Haul and its Associates
DAVID CLimited room for parking trailer(4x8). Difficult to access because of traffic.
TIM K