Rental of trailer. The staff showed us how to install and remove the trailer from the hitch and ensure that the lights were functional. Excellent and fast service.
SPENCER A
Customer Reviews for Church Street A Collective
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to access. Friendly personal.
ted meven though they were supposed to be open, nobody was on site, had to leave keys in the drop box in the middle of the day
frank zThe hours of operation are not acceptable. People need access to your equipment early in the day, until normal closing hours. Say, 8:00 am to 5:00 pm? That would be helpful and accommodating. I would recommend everyone I know then. Thank you for asking!
Sharon TNo one was present so it had to be a remote session. The app was hard to follow, but the number I called to help was very good. Also I accidentally left an item in the truck and they were very helpful in the return.
REID GThis was my first time using the mobile app, which I guess is the only way to use this location b/c they have such limited hours. It took me over 30 minutes to pick up my truck, because, I mistakenly clicked on ‘done’ instead of continue, which repeatedly took me back to the beginning of the checkout over and over. Also, the app couldn’t find my location when I tried to return my truck and checkout. It then took me immediately to a page telling me to put the keys in the lockbox. I don’t believe I got to he proper checkout page. My initial receipt says I will be charged and extra $20 if I don’t check out, and so now I’m fearing that I will be charged this even though it wasn’t my fault. I don’t yet have the final bill, so I don’t know how I was charged. If the location kept regular hours, I wouldn’t have had this issue.
Gillian FThe dolly and packing blankets were not on the truck and I had prepaid for them to be available. There was a ladder on the truck that we didn't order or need. I expected to be credited for the items missing but at this time I have not. I would of given an excellent rating if the above had of been taken care of.
C LStop hiding bullshit fees at every opportunity you bunch of shitsacks. I paid you assholes 3k for a broke ass truck and you have the balls to charge me more when I drop it off? Eat a dick.
matthew fDrop off at this location was easy and efficient. I recommend it for UHAUL rentals in Socorro NM
Robert SThe owner came in before her normal store hours so that we could pick up the needed transport trailer!
Roscoe WThe experience was quick and painless. Would definitely use again
ERIC S