There was a huge problem getting the van. At 7am on Sunday we tried to enter the code to open the lock on the key lockbox. It had snowed the night before and it was very cold. The lock was frozen and we couldnt open it. We had to go to a gas station to buy a lighter and then come back and heat up the lock. That finally worked but then the metal box itself was frozen and wd had to bang on it with the lock to get it to open. Btw, ur website wasnt easy to navigate either. It kept taking us back to the beginning. AND ur 1 800 number wasnt in service until 4am arizona time. In general, nothing went smoothly for the pickup.
susan prieto
Customer Reviews for JJM Auto And Fleet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with the service I received while picking up this u-haul. The gentleman showed me how everything worked and told me what to expect. The u-haul worked very well and the gas was very reasonable. I would rent from this place again.
Gail SchmidtExcellent service and very accomodative. We're grateful that this location is our local U-Haul provider.
DEREK INGRAMWhen the vehicle you rent breaks down a easy way to get help instead of sitting on the side of the road looking who to call for help and waiting for a tow
Scott McMenimanDon't need to do anything was great experience thank you
Lorie Censullolocation lost points because charged $20 after drop off hour fee. Seriously! I'll never use this location again.
Francis DePintoEverything went very well except for the uhaul app. Needs to be more streamlined and easier to use
richard TrabuccoEverything was excellent.
Chris HansberryA great experience, thank you!
Mary Jo SalisburyI had a great experience renting an 8 ft pickup truck. The staff member was very helpful and courteous. The next time I need to rent a vehicle I will definitely return here.
Sarah PavlenkovJeff was very helpful during the reservation process.
Arturo Vasquez AlfaroGreat location and great service
vladimir vashchukCustomer service was great and the trailer was in great condition. Highly recommend JJM Fleet for U Haul needs.
sean conwayEverything was excellent. Jess was very professional and A+ with customer service. Thank you!
MARIETTA CAMARAAfter Enterprise allowed us to reserve a vehicle online that was not actually available for the reserved time, we had to find another option in a hurry. We reached out to JJM for a U-Haul rental which ended up being a better value than anyone else and a great overall experience. JJM will be our first call next time.
DANIEL KEATINGJeff was very professional, helpful, and courteous. Hitching up at the site was very easy .
Herbert RashThe 24/7 online system for renting is extremely glitchy. I was not even able to take pictures of the truck when I picked it up or record the mileage. I almost drove away before completing the return as well because it would not work the first 3 times I tried it.
Autumn SidersExtremely difficult trying to verify my location and sending pictures of my license, etc. just a very frustrating process overall.
Barbara SoaveOverall, was easy to follow the instructions via my cell phone.
Marie DesrosiersThe guy was pretty rude !!
Edison UrenaGeoff was fantastic, they worked with me at the last minute, and helped us rent the truck for local furniture moving, after my grandfather died.
melissa palmerThe person I worked with was friendly and helpful, The equipment was ready shortly after I arrived and the Truck and Trailer were already attached and I was allowed to return it also attached, which was a relief as at other sites I had to do attach and detach myself. The equipment handled the van I was transporting and I got an average of 7.5 MPG which is decent for the 15' truck, the vehicle carrier and the van.
derek wallaceAmazing service and very accommodating!
Donald LangloisNeeded the truck an extra day when the demand for trucks was high. JJM made it happen which was greatly appreciated.
Fred WrightThe gentleman at JJM Auto & Fleet did an excellent job renting the truck to me. Highly customer service skilled & was very polite. I will definitely recommend him to friends & family and rent from him again, when needed.
Philip McGowanJeff is a stand up Gentelman!!!
GREGORIH SIERRA HERNANDEZBest u haul experience Iv ever had. Smooth transaction with check in an check out. Awesome staff. 👍
George AmadeoKey drop box was easy
Amanda FarbyExcellent staff made the experience simple, clear, and stress free. Thank you.
Russell GravesI wish I had known that the process using the app would’ve taken as long as it did and the dolly was not the right size I didn’t use it and there was no way to remove the charge
David PuopoloThe vehicle o rented was new but the air conditioning didn't work. It made for a miserable 100 mile trip
GAIL GOODAPPLESuper pleasant and helpful, very easy to work with. Would absolutely recommend this location!
Sarah LeshayThe dealer was smart offered the right trailer and the price was great the establishment had all necessary parts/ equipment straps and other accessories as well as installation if necessary I would highly recommend this shop
patrick herrickWas quick and easy in and out, maybe five minutes tops, everything well maintained and accepted coming back just as fast and easy.
DAVID OUELLETTENo box to drop off keys or any direction/indication on how to do it. Manager wouldn’t respond to emails or texts with direction on what to do. Spent hours and called multiple U-Haul numbers and transferred to multiple departments just to figure out how to drop off keys safely. I would not recommend this site to anyone. I’ve used U-Haul many times and this was the worst experience I’ve had.
William Sorokolit