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CHARLES N
Customer Reviews for Kelleys Classic Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys were great! I will use them again for a drop off or pick up location!
WILLIAM BSuper friendly staff and very helpful!
Marshall MReceived additional $325.00 bill for additional mileage after giving specific location of drop off based on computer stated distance. This is a bate and switch to make more money!!!!!! Not happy
Ken GNice staff
Gregory BThese guys were excellent. I forgot my CC at the location and wouldn't have known if they didn't call. More so, they drove up the interstate to meet me half way. Great people and service. They really went out of their way to help mitigate something that could have been a great inconvenience for me. This was also at 5:30 on a Friday evening when they were closing shop. Above and beyond.
Seth LI rented and returned a uhual on time over a month ago and I’ve randomly been charged $20 and sent a survey. This is ridiculous. Why???
Brian BKelly’s drive was very muddy and large holes and rut’s and tall grass what little yard there the grass was very tall. They have two driveways and both were mud and deep holes with water in them. They lady working there was very nice. It’s just I think they need to fix driveway. and mow. Should not have to drive through all that.
Wanda TRemove the equipment from this vendor.
calvin pNew or at least newer wiper blades would be a great help and the drivers visor was broken and would operate to the side for late afternoon sun blockage which could have been dangerous try it you’ll then understand. The truck was a huge gas hog when loaded but I did appreciate the upgrade it was needed.
Dennis NMr. Kelley was so accommodating, to open on his day off, to rescue us with a rental... after our car breaking down on the highway. A good man!
Brian DThis location did not offer the appliance dolly I ordered,so I had to go to originally scheduled pick up location to get dolly.
Paula TAlways pleasant & helpful. This dealer REALLY cares about his customer !!!!!!
ANITA WTake the extra time to make sure that the equipment is hooked up properly. I had to make sure this myself. Can be difficult when you know nothing about towing or trailers or the hook up involved.
anthony RThe website said the place opened at 8 am. It actually opens at 9. I feel I was charged differently from what online quoted. I even did the precheck in ... Still took more time than I expected.
Robert JNothing the whole experience was fantastic everyone from the first phone call to the time we drove off the lot no problems if I ever need anything from uhaul and I am near this location this is where I'm going. GREAT JOB GUYS AND GALS THANKS for making this a pleasant experience
James WHave used Kelley's many times. They are always on top of things !!!!
Anita WInside of trailer was very dirty.
Rick AI can't thank your dealer enough, wanted to help me all he could. Fleeing hurricane Irma, had what I needed. Can't thank them enough. Not the first or last time I have used U-hall, Never had a problem with any of your dealers.
Bernie CI was scheduled to pick unit up on Saturday morning. Stopped by on Friday afternoon to verify. I was told that no one would be there Sat. No one had called to let me know this. I did get them to let me pick it up on Friday afternoon.
Donald WVery friendly and helpful!
Patricia SWhen I rented this vehicle I was not informed there would be extra charges for additional mileage, now I'm getting and extra $100 takes on to an already expensive rental. Not happy.
Jason MThe afternoon before U-Haul changed my pick up location to 21 miles south of the initial pick up location and a morning pick up time. However, I phoned the U-Haul representative to advise I'd requested an afternoon pick up time. Due to problematic issues with the pick-up location software database and the incorrect rate, which was immediately resolved, I had to wait approximately 3.5 hours. Also I thought that the supplies I ordered would be at the pick up location, however, this wasn't the case and not the fault of the pick up location since it was changed the afternoon before. I had to pick up the moving supplies from the original location which of course caused loss of valuable time. Pick up location staff were very friendly, professional and customer oriented.
Gerald MI had to wade thru water, muck and mud to get to the office. Once inside there was no place for me to sit and wait, the office was disgusting with grease and dirt. He could not give me my contract because he was out of ink for his printer. He could not find the keys to the truck. When I went back to pick up the truck it would not start, it was filthy and ran so rough we averaged 3 to 4 miles to the gallon. I got concerned when he said he would leave the keys in the truck, his reply was " every truck on the lot has keys in them, we don't take them out". My question was, then where are the keys to this truck? Also this location is pure ghetto, when I was sent a repair man, he was also a jerk. He was rude and smelled of alcohol.
PAULA HVery coureous and friendly.
ANNA CRead the above comment
ANTHONY GVery professional, found exactly what I needed, very easy transaction. Would do business with again and recommend to others.
STEVE RHe hand wrote the contract and did not give me a drop off location. Very unprofessional.
RON HI can understand not having U-Haul's just sitting full of fuel. Easy to steel, or create trouble. But when I rent something. I prefer for it to be full of fuel at the start.
dennis hONLINE RATE FOR MILEAGE IS QUOTED AT .79 A MILE.... I RENTED THE VEHICLE AND PAID .99 A MILE.. i DO NOT UNDERSTAND THIS STRATEGY UHAUL IS USING TO GET PEOPLE TO RENT FROM THEM?
Nicholas BVehicle that was actually reserve was not available. Vehicle given was not clean. Location: had no paper had to print contract on back of flyer. Then they ran out of ink and said it was the 45 minutes before they could get a new ink cartridge there.
CHRISTY WMr.Kelly was very nice and helpful although the location was at a garage for repairing cars
shuntel wWhen a order is placed, place and time of pickup should be guaranteed. Not a good feeling when time is sensitivie and your order may or may not be where or when you you need it. If there was an alternative I would take it.
Lonnie WEverything went great.
earl mDirty, poor service truck made noises waited till 730 pm for a mech to look at it. Called good however if driven 63 mph or higher it made noise. Very disappointed. ...
jason mAlways a pleasure to drop off at Kelleys!
ROBERT SWill use again on next move.
HARRIS BHave more reliable U-haul dealers. Very very unhappy about how I had to go to 2 different U-haul dealerships to even get help with my reservation. Had a reservation at a dealer than, they decided to leave before I showed for my reservation time. Then at the next dealer I had to wait for over 1 hour to get my, "NEW" reservation which was very frustrating and annoying. I promise I will never use U-Haul again unless I am convinced otherwise and I will not recommend U-Haul to anyone.
KEVIN SThe place was not clean nor inviting, but they had what I needed and were close to my house. I signed up for the truck online, and this place followed through perfectly with my request.
LAURA WThey are always very nice and helpful! We will be back there for sure!
ROBERT SOur favorite drop off - Excellent for sure!!
ROBERT SI made my reservation two weeks in advance for nashville, ga at 7:30 AM. The friday before i moved on Sat morning, I got an email stating pick up my truck in sparks, ga before 11 AM. I got to the sparks location at 930, and had to wait until 1130 for anyone to even show up to do my paperwork and give me a key to the truck. my general dolly wasnt in the truck. I had to help the girl figure out how to do the computer as well. I realize there are difficulties, but I also had a schedule to keep too. I finally left with the truck about 1230, 5 hours later than i wanted to.
SEAN Clocal not well marked. but they were very helpful
BOB NRight off the interstate. Excellent Customer Service!
EDD Sthe gentlemen was very nice and helpful
virginia aHard to find
David JThe only problem I had was I also ordered a dolly on line and the dolly was not there causing my task much harder to do. So make sure a person ordered something extra please have it for ur customer.
KELLY LEntrance road was full of pot holes. Grass was knee high. Interior of the "store" was filthy. Staff were kind and helpful. Tifton, GA location where I reserved a truck did not have one so I was diverted to Sparta, GA. Sparta location had a 14' truck, but I had reserved a 10' truck. Cost for rental was the same, but I'm sure I paid more for gas than I should have (that's why I "reserved" a 10' truck!!). An allowance for extra gas money spent would have been nice.
Lawrence C