Customer Reviews for Kilburn & Gates Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kilburn & Gates Storage
The truck was clean and new. It did the job wonderfully.
1: The vehicle & car caddy were not ready when we went to pick them up (placed reservation 6 months in advance)
2: they didn’t have the changes correct in the system and tried to charge me an additional $200.00 for the change that was made months earlier on the car caddy
3: The vehicle had over 1000,000 miles with power steering problems (could turn the steering wheel while the vehicle was sitting still), made trying to pull into tight fuel stations very difficult (power steering made a winding noise the entire trip)
4: The power steer had about 4 to 6 inches of play while driving down the highway (made for a very dangerous drive of 2,400 miles
5: The driver side sun visor continually dropped down while driving causing the driver to lose sight of the road (this was even after the screws were tightened up)
6: The card caddy right rear light assembly popped out before we even got out of the state of Vermont, leaving us without a running light in that side of the vehicle even after I had to stop and make shift a repair…..
7: Oil light came on had to added oil but check oil light stayed on the rest of the trip (called emergency service for assistance )
8: Called to lodge a complaint with the Headquarters and was blown off by the lady who answered the phone (look for her name). I called back and asked to speak to her boss (she stated he was out of town for Christmas but would return my call before new years, I’m still waiting for that call 1/16/2014, she further stated that my complaint couldn’t be filed until I turned in the vehicle (I lodged my complaint upon turning in the vehicle (still no return call from U-Haul to address my complaints)
Helpful staff, but the facilities are minimal.
Did not have a unit available and the rates were close to twice the quote.