Customer Reviews for Kings Gate Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kings Gate Rentals
Girl in the office was rude from start to finish
The girl in the office was extremely rude.
The young lady that was working the desk was very polite, respectful, and friendly. However, she was not knowledgeable on the Uhaul computer system and did not seem like she had been trained to accomplish this part of the business. She sent me to the Uhaul location down the street to attempt contract completion at the other location, but they had to send me right back. When she finally got my contract completed on the phone with a Uhaul rep, she sent me to parking lot to get the equipment without even checking what I took or showing me how to hook up the trailer. She just stayed in the office. The entire pick up process took 55 minutes.
Have staff that know how to even rent the equipment out. Also have what online says is available. They didn't have one of the two rolling dollies I ordered or the hand truck and then she couldn't take them off my bill because she
Doesn't know what she's doing, and I got charged for renting them and not returning them. Fucking ludacris bullshit!!