Customer Reviews for Kirks 66 Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kirks 66 Station
I would not recommend, nor will I ever again use, Uhaul. Upon returning the vehicle and relinquishing responsibility of it, and the keys, to the attendant, he left the keys in the truck after the final walk thru and review, and they were locked inside. When I reviewed my bank statement I had 2 charges from Uhaul. One for the rental $283.62 (My receipt estimated my charge at $236.56) which I was overcharged, and a 2nd charge for $133.86. I called the Uhaul customer service line and spoke with someone who told me that it was a "key charge". I gave her the explanation of what I assumed it was for and I told her I was not responsible for that incident and that it was the attendant who left the keys in the truck and that I would not pay for that. After a long call and most of my time on hold another person answered, whom I once again had to repeat the issue. She told me that she would contact the manager who placed those charges and have him call me back to discuss the problem. After a 38 min and 42 sec phone call, I have yet to have anyone return my call (I left two phone contacts) to discuss the over billing and fraudulent charge (Just because you might have some line in barely legible contractual lingo doesn't make it ok to just charge away at a CUSTOMER'S debit card). So now I am forced to go to my bank and got though the process of disputing the charges. FYI apparently Uhaul is so bad about this they are famous for it, because the lady I spoke with says that "Uhaul always denies these claims" and if I do happen to get my money back it could take up to 45 days, but more than likely I won't. And because I am just an average citizen who survives off of disability I can't just go grab a lawyer to help, but I can do better. Uhaul made it to the top of my conversational list. So not only will I never use you again or recommend you, I will take my story to every social media outlet I am involved with. I will go out of my way to spread my story to anyone who will listen, and hopefully no one else will not make the same mistake I did!
The facility looked like it belonged on an episode of hoarders. The old man that was the only person working could not speak and handed me the phone to call the uhaul office to complete my reservation. I had already done express checkout online but had to go through the entire process again because he had no computer or cash register on premises. I ordered 24 blankets. He said (shook his head) that he didn't have any. My husband found 12 nasty blankets in the back of the filthy building. My husband Jeff and I have rented two other uhauls in the last year and had very good service. This was a nightmare. I have to rent at least two more to complete my move from grand bay al to Panama City and most certainly will NOT use uhaul again.