Customer Reviews for Kubala Carpets Plus
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kubala Carpets Plus
Auto transport was parked with little access, while staff person tried to help (using a hand truck to try to move the heavy carrier! he had no trailer dolly !) I had to tow the trailer out of the spot with little room to move. The facility is ill equiped for such an item (even the staff person's hook-up of chains had to be adjusted by me to comply with u-haul's video viewed). When I put the car onto the trailer the straps were too short even though u-haul knew which vehicle I intended to carry...the tires are original equipment and not oversized for the vehicle. Without me being able to make strap adjustment to fit it would have been a complete waste of my money. Please have someone contact me from corporate offices regarding this POOR (at best) experience.
Do at least a quick clean of the cab for the next customer - we found dried spills in cup holders, sticky stuff under the seat, and bits of food here and there, so I imagine the steering wheel had not been sanitized either.
they were not open when I dropped the rental but I do know the store
A FEW MORE INSTRUCTIONS ON WHAT TO DO FOR AFTER HOURS DROP OFF ie WHERE TO PARK EQUIPMENT AND WHAT PAPER WORK NEEDS TO BE COMPLETED UPON DROP OFF.
MARK U HAUL DEALER BETTER AT ROAD TO MAKE IT EASLIER TO FIND.