The truck was clean but the ride of the truck was terrible. Jumping up and down. Safety was a concern driving 5 hours. Reported upon arrival. Also tire was flat upon arrival
Joyce M
Customer Reviews for Lake Street Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great! However, uhaul 865 number customer service SUCKS!! Also when the issue is taken to the local service guy in the area for customer issue. He is completely rude, and does not value you for anything. He is any indication on how customer service is suppose to be ran, then uhaul corporate will go out of business! Lake Street was amazing! The only reason I would ever think about renting from uhaul is cause of this facility! They made the experience better after the nightmare customer service and the local boss man in this area made me feel like I was inconvenience, and messed up my rental completely!!!!
Amanda HThe am-fm radio got terrible reception. In all three trucks I have rented this year. Admittedly I did not rent for the radio. The really important things like power, performance and handling of the trucks were excellent.
JOE HTrain employees in customer service
Gary GThank you UHaul for keeping your equipment in good working condition.
James PThe people here are phenomenal!
Robert AExecellent. Staff was most friendly and helpful
Deborah SOverall the vehicle worked fine but I don’t agree with charging .69 per mile and gas. Makes the advertised price seem almost false. Rate was 19.99 ended up paying $61 ridiculous. Either charge for gas or mileage not both. And to charge $5 a gallon is wrong should be national average at worst if not the average for the area it was rented. Overall will not be using U-Haul again.
Jamal GEasy pick up. Easy drop off. Everything was great
Thomas HThis Uhaul location and Team has been tremendously helpful during a period in life that has been excruciating for myself. Grateful for their easy smooth process.
Christopher KEasy. No problem. I was in and out in a jiffy. That's the way I like it!
Clifton CCustomer service was outstanding!
sally hReturned truck online & the experience was a tad long but I was very pleased with the drop off procedure. Very well explained & easy. Thank you
Diena CThey pre charged me for 50 miles which was fine. I used 20 miles. I made sure the gas was back where it we when I picked it up and still got charged the ridiculous fee. I will never longer do any business with this location. I have rented at other places and never had the unprofessional customer service I did here
Misty MN/A. Excellent customer service and very helpful
MISTYLYNN MN/A
Teresa FWe returned after hours. There are no signs or area posted for returning equipment. They need a designated area just for returns The lot area was very wet and muddy.
James DOverall great experience
Michael NFriendly and fast!
Christopher SProfessional and courteous! Great place.
Pamela WNothing. Staff and service at the Rigg Ave location were exceptional. I would highly recommend this location.
Brian LI reserved a 10ft online but when I came to pick up there wasn’t one and had to get a 15ft, the previous week I reserved at a different location And they didn’t have what I reserved and ended up with a 20ft. Not having much luck on the online reservation’s
Rebecca HNo comment, don't want a service fee.
Jesse HThis was my first time getting a storage unit and renting a uhaul. I can honestly say that everyone there was very pleasant to work with and helpful in everyway possible. I would definitely recommend you and your services to all my friends and family. Thank you all so much and god bless
Terri WI was told if I rented the truck on Thursday which was a day earlier than I needed it that the mileage rate would be $.69 per mile instead of $.89 per mile on Friday. When I received my bill rate was $.79 per mile Called and the rep. told me " Oh Uhaul must have changed the rate they sometimes don't keep us up to date on rate changes. I consider I was lied to. This will make me reconsider next time what rental company I use next time. I plan on making several trips like this one to take flood relief things to Ky
Troy WNothing negative, all was great.
Craig SPlace was great
LONNIE FThe employees were very friendly and helpful
JIMMYDALE ABe more proficient had to wait 15 minutes to complete this transaction
Mark HI was treated so good. Everything was ready and really fast to get my uhaul. Staff was so friendly and helpful. I would really recommend this location to all my friends and family.
NANCYLOUISE PVery friendly and professional staff.
ANDREWM ANot lie to customers when they ask if they can return the equipment anywhere then put on the contract they have to return it to that location.
CASEY AInstall jacks on trailer
DEWEY Aonline check in, went well. Dropped off on Sunday and used app to check in.
Bradley GThey had an emergency contact listed when you called the number. However, that person was only the emergency contact for their storage units and not U-haul.
Kilder TLake Street is amazing!! I would highly recommend
Laken JMaintain the equipment a little bit better and make sure the trailers are swept out for the next person that rents them
CLARENCESTEWART AThis location was courteous and very quick.
Kenneth MThe gentleman was nice, but the woman working there was very rude. The dolly was not there when we picked up the truck which made the move much more difficult.
Joey M