Customer Reviews for Lancaster Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Self Storage
Did not have additional items I had requested at time of reservation which was approx 3 weeks in advance..that is, did not have enough furniture pads (had requested 24 and only 18 available) and no furniture dolly available
you have a 26 foot trailer for moving with no furniture pads I had to go to another location to pick those up. WHILE IT WAS JUST DOWN THE ROAD LUCKLY ONLY ABOUT 2 MILES. When I returned those the return door area was un attended. I droped off the pads. walked through that area into another storage area to the doors of the office waited in line for about five minutes. then a girl came into the office area and asked if I was the one returning pads said yes. She looked up account signed for it and was walking out and she says would you not walk out through my storage area and go out these other area. I said fine. she was rude and when I walked out she had blocked me in with another truck . they guys that brought me said she kicked them out of the return area as well said your not suppose to be in there. The door should have been closed or she should of had her fat ass there doing her job.
The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that
Helpful friendly staff, clean facility
This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.
Staff are very helpful and pleasant. Units are clean and easy to access
The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.
The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.
Easy to rent, friendly and helpful staff
Fast, easy move in. I would recommend this place to others
Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!
The storage unit was clean and the move-in process was very easy. The customer service was good as well.
Storage facility was clean and accessible. Also the staff was friendly and helpfull.
Everything went smoothly! Thanks!