Customer Reviews for Lancaster Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Self Storage
Horrible service! Truck we RESERVED was not available at the location stated in the reservation. Then, after1 1/2 hours on phone to find out where the truck we ordered was, we were told that 15' truck wasn't available-anywhere in the Buffalo area. We were told we could get a 10 ft. trunk in Bowmansville. So since this was our moving day (we had people coming to help) we had to take the 10' truck. It was not big enough to hold all our things, so we had to leave some behind. Now we have to rent another truck and make another trip to and from Delaware! Then we had a very difficult time finding the return place in Delaware, and no one was there. I don't see the point of a reservation if you don't get the equipment you need. No attempt was made to get us the equipment we reserved. We will NEVER use U-Haul again.
No response to calls. Told me they did not have my truck and referred me to the corporate number (very good response there). Created a lot of distress because of the inability to confirm my truck. I chose the place because hours mentioned on the web is 7AM to 7PM but apparently it closes at 5PM. On the door of the store, it indicates 7to7.
Excellent! No issues at all
Place closes at 5, but there was no mention on the website. The guy drove up 20 minutes after we called and gave us a storage unit. They ran out of the 5x5 size, so we got a 5x10 for the same price.
The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that
Helpful friendly staff, clean facility
This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.
Staff are very helpful and pleasant. Units are clean and easy to access
The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.
The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.
Easy to rent, friendly and helpful staff
Fast, easy move in. I would recommend this place to others
Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!
The storage unit was clean and the move-in process was very easy. The customer service was good as well.
Storage facility was clean and accessible. Also the staff was friendly and helpfull.
Everything went smoothly! Thanks!