I was charged once when I returned the trailer and charged again 3 days later when they said I never returned the trailer.
Joshua A
Customer Reviews for Lancaster Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ordered pad, no pads.
TIM DCustomer service worker claimed it was clean. When I got in the truck I immediately noticed food crumbs everywhere. I thought nothing of it. I returned the vehicle without eating anything in the truck and got charged $25 for cleaning. I feel like I got scammed
Matthew DI would never recommend this location poor customer service dawn didn’t do her job got everyone calling me cuz of her fuck up it was just ridiculous never again!
Shawntai HI never post bad reviews but as a young woman picking up a large box truck for the first time in her life I felt like this experience needed to be shared. When I picked up the box truck the door and ramp were not latched, this is something anyone would assume should be double checked when the truck comes in and before it goes back out. This resulted in the door starting to rise and the ramp coming almost all the way out on a busy road. I called the store immediately and was never called back by the manager or anything. Just charged the full bill. I had a wonderful experience with the new worker when I picked up the truck though and when I called to let her know what had happened. Not happy I wasn’t called by a manager regarding this incident.
Emma BThe place smelled like weed and the guy just kept talking about needing coffee. It wasn’t explained that this was a flat rate. I returned the truck early and drove less miles thinking I would get a refund only to find out that’s not the case. I’m not happy at all!
Lori MExcellent experience would definitely use this facility again
Joel GSupply some sort of ratchet straps. This is a nitpick though.
Timothy SThe location is just convenience for me. The equipment was clean however they don't to the level of cleaning that the folks at the Depew Transit Road Uhaul staff does. There was dirt on the floor on the driver side. The timing is something that the customer has to work with in this location.
KALIMUTHU CA better explanation of the bill I received after dropping off the vehicle would have been helpful
James TGood and nice
Sreenivas MNo issues. All was great. Thank you!
Kelly DNEED RECEIPT OF FINAL BILL / INVOICE
EDWARD SI liked the employees, They were very friendly and helpful. But the truck was not ready when I got there. The hand truck was not available at the location I picked it up from. I had to go to another location to get the had truck. The Truck smelled so bad with Cigarette smoke I got a head ache. I had to purchase a charcoal filter, Smoke bomb, and a car air purifier and Backing soda to get the smell out. Rich Edwards Auctioneer /Realtor
RICH EThe customer service was quite good, and the location was convenient and accessible. That said, the van itself had a malfunctioning tire pressure gauge and, apparently unrelatedly, a screw in the rear right tire. Presumably, a more thorough pre-rental inspection would have caught both issues. Otherwise, a satisfactory rental experience.
John HBad service , Bad solid employee , no smile , no explanation about anything, long waiting time when i returned the vehicle over 1 hour and half and when i called i was told employee on lunch , I hated U-haul very much today.
AHMED SWas told to bring the truck back with gas between 1/8 and 1/4 of a tank which it was at when it left the parking lot. The truck was driven a total of 2 miles which is indicated on the receipt, the gas meter didn’t move from the 2 miles it was driven, yet I was charged $12 for gas. Apparently this truck uses a gallon per mile at $6/gallon and the people working in the office must use a magnifying glass to measure where the needle is pointing when returned. Over charged and will tell my friends to go to Home Depot next time.
Tiffany DPlease be very aware on the insurance Safeguard. The location will add additional days to your rental to gain the safeguard fees.
Paul GI was told I could return the trailer to any location. Had to call customer service and spoke with Joelle at the site. Was told I would have to pay an extra fee. Called customer service and was told there would be no fee. Took a picture of trailer and date I dropped it off and it was Monday. Now see a bill saying I returned it on Friday! Very unhappy will call customer service and will write a google review also!
michael wMy experience at pick & return was so excellent I have only one recommendation. If it isn't policy yet, have your representative give a brief explanation of what one might experience. For example, I rented a trailer & though I've towed before, it's been a while since my last tow. Briefly describing possible movement or sounds one might experience, could be helpful. Your associate was helpful & efficient.
Mitchell FExcellent customer service. Great to see a positive attitude these days.
Garrett HRepresentative at the desk messed up the reservation and the drop off location had to call U-Haul to correct it. Then, I said NO insurance on the original agreement and the representative confirmed in store that I still didn’t want insurance but still added it against my wishes. I am waiting for a member of management to call me, as I chatted with U-Haul to complain.
Lauren KRep was knowledgeable and pleasant
Pamela IDon't leave early for the day.
Jonathan KBe open during advertised open hours. We had to wait 15 minutes for someone to open the door when we up our rental. The door was locked again when I returned the rental 15 minutes before posted closing time. Otherwise, the person at the counter was very patient and flexible when I had made a scheduling error.
Matthew GGreat service friendly
Stacey FPerfect place!!
Jennifer TConsider a repeat customer rewards program ?
Bill RThe man who took my reservation over the phone could not remember taking the information ... claimed I did reservation online ... I did NOT!!! When picking up the UHaul he said he didn’t have any reservations that day ... once he looked on the computer he realized he DID IN FACT have a reservation ... never told me there was damage on the exterior of vehicle ... I reported it to him prior to leaving premises ... in my opinion this man was not a good representative for UHaul!
carolyn SYour franchise was awful. They did not check-in the vehicle which resulted in numerous calls to straighten out. I went to the location during posted office hours on two separate days and the door was locked. Fortunately, your regional traffic facility, was exceedingly helpful
GEORGE SUpon return the office was closed for lunch. I had to leave outside and didn’t settle the bill. When I checked the electronic bill later that day it was 14 bucks higher due to a insurance rate I didn’t agree too nor was it discussed at time of rental. I called to have removed from bill and am waiting for my credit
LOUISANTHONY DEverything went smooth and the guy at the counter was helpful and chill.
RICHARDJOSEPH VVery easy drop off process that only took about 2 minutes.
WILLIAMWESLEY MStopped in right before they closed and he got me in the rental van within 5 minutes!
BRIANANDREW CGreat vehicle! Perfect for a one bedroom apartment
JS SThe representative at this location was friendly and helpful. He went out of his way to make sure we were all set
MICHAELJOSEPH LThere was no one in the office and the door was locked even though I was there during normal business hours. They did not answer the phone either. And there was nowhere designated to drop off the trailer.
MADELEINEMORGAN JJoel was friendly and helpful in my contacts with him.
EDWARD QJoel was great.
MARGARETMARIE PThe truck did smell of stale cigarette smoke, other then that small detail it was perfect!
Andrew SEmployee was distracted with personal phone calls the entire time I was there attempting to pick up my truck
BRIANC KI usually rent from the Depew location but will be back to this location very soon. The rep who helped me was super friendly and helpful despite me being late to pickup my last minute rental and being super busy when I dropped off the trailer!! Big thumbs up and thank you!!
DOUGLASLEE MDisappointed with the lack of cleaning in the cab area. There was dust on the dashboard, uncleaned beverage spills on the drink holder, and significant pet hair on the seats. I wouldn't use U-Haul again for a future move based on this experience.
Deborah MPut Uhaul signs on transit road. You can't see the location from the road and there are no signs.
John REverything was outstanding! The entire rental experience was fast, efficient, and well managed! I would highly recommend UHAUL!
Peter DThis location was difficult to find, given that there is another Uhaul location right down the same road. The gentleman at the "wrong" location was very helpful and wonderful and sent us right where we needed to be. Once there, the location was all self serve. The app was very helpful.
Kelly Rthis was not my preferred pickup location.
JEFFREYA MThis location is terrible this is the 2nd time I’ve returned a rental and the girl at the counter says leave the rental you’re all set we’ll email you a receipt. The rental is supposed to be inspected upon return I shouldn’t have to ask them to do their job and get attitude about doing it. I was charged for fuel wrongly the employee on the phone asked why I was complaining about 2 gallons of fuel. I’m complaining because if they did their jobs properly these things wouldn’t happen poor attitude rude I won’t ever use this location again
MATTHEWS FThe return process after hours was absolutely stupid with all of the pictures, and then if not the pics the "convenience fee" of $20. Stupid money grab.
HERBERTRANDALL F