Customer Reviews for Lancaster Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Self Storage
No response to calls. Told me they did not have my truck and referred me to the corporate number (very good response there). Created a lot of distress because of the inability to confirm my truck. I chose the place because hours mentioned on the web is 7AM to 7PM but apparently it closes at 5PM. On the door of the store, it indicates 7to7.
Excellent! No issues at all
Place closes at 5, but there was no mention on the website. The guy drove up 20 minutes after we called and gave us a storage unit. They ran out of the 5x5 size, so we got a 5x10 for the same price.
Nothing I can think of. The counter person was very professional and courteous.
Did not have additional items I had requested at time of reservation which was approx 3 weeks in advance..that is, did not have enough furniture pads (had requested 24 and only 18 available) and no furniture dolly available
The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that
Helpful friendly staff, clean facility
This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.
Staff are very helpful and pleasant. Units are clean and easy to access
The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.
The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.
Easy to rent, friendly and helpful staff
Fast, easy move in. I would recommend this place to others
Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!
The storage unit was clean and the move-in process was very easy. The customer service was good as well.
Storage facility was clean and accessible. Also the staff was friendly and helpfull.
Everything went smoothly! Thanks!