Customer did not leave a comment.
Amaraji F
Customer Reviews for Midgard Self Storage DeLand
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a truck about two weeks out. The day before pickup I was called and told that the truck I reserved is not available at the location I wanted. I was told there was a truck at a nearby location about 1.5 miles away. In the 30 hours prior to pickup why can’t the truck I requested be moved to the location I wanted?
jeff mOn time delivery. Quality product. Easy pickup. Easy drop off.
Raymond PDirty! The previous renter left things inside of it. Obviously, no one even looked at it before I rented it.
Lisa ROur agent was fantastic at the rental place. I can’t find anything negative to say about the entire transaction.
BethAline CTo have more pleasant people like the guy how helped us.
Susan KThe lady that works here is an amazing blessing! Pay her more than whatever she makes! I guarantee she is worth it! She’s helpful and caring and made this experience easy and painless!
Cristal MDue to it being after 5:00pm and on the weekend we had to the app. To return the truck and it was not working at all. Please fix it.
JULIA WThat’s my number place of rental
RONALD TAlso a very helpful staff.
David BI was over charged by $40.00. I went back to the location and the clerk advised we didn’t fill the vehicle which we did and I provided a photo of the gauge. She showed me her picture of the wrong truck. After figuring it out, the clerk found the right picture that matched mine. She said that she would contact haul but I still haven’t heard back.
James CArrived during normal business hours and sign stating open. Door locked and number provided to call if the door was locked. Called several times and left a message we were waiting. Never received a call back and decided to drop off trailer using the mobile app.
Scott Cit should be more clearly notes that the return location is behind this location off of a side street. however, once i figured out that part tbe return was simple via the Uhaul website
Aaron RNothing. Everything went smoothly.
Jerard JDrop off was smooth and without issue.
Larry GWE ARE VERY DISAPPOINTED FROM WHAT WE GOT FROM U-HAUL . WE RESERVE A 20FT. TRUCK TWO WEEKS PRIOR TO OUR MOVING DAY WHICH IT WAS JUN.29 / 23 .ON JUN 28TH. AFTER NOON I GOT A PHONE CALL WHERE TO PICK UP OUR TRUCK WHICH IT IS 15FT. NOT 20FT. AS WE RESERVED IT TWO WEEKS BEFORE . I WAS TOLD THERE IS NO 20FT. TRUCK AVAILABLE IN N.VA. AS A RESULT WE HAD TO LEAVE SOME OF OUR FURNITURE BEHIND,YOU CAN IMAGINE HOW DISAPPINTING MY WIFE AND I WERE. AND MAKE THE MATTER WORST I WAS CHARGED FOR A 20FT. TRUCK TOO. WE NEED SOME KIND OF RESOLUTION TO MAKE THIS RIGHT. I DON'T WANT TO BE FORCED TO HIRE AN ATTORNEY . WE ARE IN FL. NOW
MOHAMMAD NWE ARE VERY DISAPPOINTED FROM WHAT WE GOT FROM U-HAUL . WE RESERVE A 20FT. TRUCK TWO WEEKS PRIOR TO OUR MOVING DAY WHICH IT WAS JUN.29 / 23 .ON JUN 28TH. AFTER NOON I GOT A PHONE CALL WHERE TO PICK UP OUR TRUCK WHICH IT IS 15FT. NOT 20FT. AS WE RESERVED IT TWO WEEKS BEFORE . I WAS TOLD THERE IS NO 20FT. TRUCK AVAILABLE IN N.VA. AS A RESULT WE HAD TO LEAVE SOME OF OUR FURNITURE BEHIND,YOU CAN IMAGINE HOW DISAPPINTING MY WIFE AND I WERE. AND MAKE THE MATTER WORST I WAS CHARGED FOR A 20FT. TRUCK TOO. WE NEED SOME KIND OF RESOLUTION TO MAKE THIS RIGHT. I DON'T WANT TO BE FORCED TO HIRE AN ATTORNEY . WE ARE IN FL. NOW ( 3169 WHISPER BLVD DELAND FL. 32724 ) CELL # 571-437-9552 M. NOWROUZI
MOHAMMAD NGreat customer service!
Jean KMidgard has very helpful and pleasant personnel. This will be my go to spot from here on out!
Lori HThe only issue I had was, I didn't receive a email or any kind of confirmation for the combination of the after hours drop off box for the key. I called U-Haul Corp and Stephanie said to put the key in the box for the locks.
Cherie MEasy process to return.
Stacy JExcellent customer service. Very clean and well organized.
Raymond MMake sure the ac works in the vehicles
JOHN MMake sure to have the item that we order and have some one in the office to take the order
Amanda CAttendant was courteous and very helpful. Facility was very nice.
robert cGood job great staff very helpful
gordon lDrop off took a little longer than expected, but staff was friendly and helpful.
Christopher MEquipment had a bad tire that I had to get changed out. That should have been caught and repaired before I arrived, It was the passenger rear axle tire. It had a nail and the tread was at the wear bar. All (3) other tires were new.
Kimberely KService personnel was very helpful 👍
Russell SExcellent service and very clean and secure location. Well lighted with security cameras. Voted best in DeLand!!
CRAIG Wwhen we opened the trailer it was in unacceptable condition. I called immediately To found the issue I had to take about 30 minutes to get grease off almost the entire floor of the trailer and then washed it down with a degreaser before I could use it. I called as soon as I opened it and I understood that because of the great inconvenience they gave it to me for free or I thought at least a discount, which was never reflected in my final bill
Jorge RThe truck was clean but the air conditioning didn’t work.
Athena SGreat customer service and a great experience
James GIvonne was super nice and excellent customer service , she provided complete explanation about return or any problem She is very professional and courteous Thank you so much
Jorge L