Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
I think that your fuel charges are ridiculous and completely inflated!
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
Equipment needs to have preventative maintenance done, steering was sloppy and the accelerator was sticky. Further, the individual signing out the equipment was oblivious to the reservation until, after asking what accessories we would need he was questioned regarding whether he was looking at the reservation or not. Also, the invoice for the equipment reserved and used is wrong, with additional cost transferred to us. Will not use this location in the future, may not use Uhaul.
I rented a 10" truck for $19.99 but when I got there I was told that price was for one-way rental and for in-town it was $29.99 or I can take a 14' truck. They said that the website is not up-to-date. Anyway, they were very nice and honor the $19.99 price for the 10' in-town truck.
Would have given excellent, but left waiting longer than expected due to staff member not accustomed to internet reservation dropoffs. Otherwise, good.
very good service thank you
Facility staff was friendly and helpful.