Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Great employee; very helpful without over complicating it.
I was given an appointment from u-haul reservation center to pick up my u-haul truck on Saturday morning at 7 am and return it by 4 pm for a one day charge, plus mileage. I accepted that and booked my truck. On Friday I get a call that the store didn't open until 9 am. I had paused movers to come at 7:30 am, so I was told I could pick up the truck on Friday. When I picked up the truck at 2:30pm I was told I had to have it back by 2:30 on Saturday, not 4 pm, or I would be and WAS charged for a second day because I had the truck until 4 pm like I was originally planed. What made me unhappy was I was promises one thing and due not being able to get the truck as planned I OCCURED EXTRA EXPENCE that I should not have had.
We tried to rent a truck from another location and it wasn't available at the stated time. Had to run around and find a truck, not the size we originally wanted, at another location. This put us very much behind on loading and prevented us from having pre-arranged help on the other end. VERY UNHAPPY WITH THIS SERVICE.
Give me a truck that's clean and swept out. Also if I call up and want to start the process ahead of time to save time when I get to the store don't tell me you can't.
Terrible customer service I reserved a unit online received a confirmation called was told they didn`t have the unit hung up on
Customer service was good
Good level of service, Pete was able to recognize my need to a bigger unit and gave me a great deal. Thanks!
Tammy was extremely helpful.
Our movers said the unit was infested with roaches.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.