Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Our movers said the unit was infested with roaches.
I made a reservation on line for this location for a 17ft truck and for 2 bags of pads and for 2 4 wheel furniture dollies and 1 appliance dollie. they did not have the 4 wheel dollies and they had me go to the Boynton Beach location which added 5 miles to my mileage and I only used 1 bag of furniture and returned 1 unopened bag with the other pads folded as they told me it was my responsibility to do so. they would not give me less miles nor give me credit for the unopened/unused bag of pads. Very Poor customer Service. And when I got to Boynton to get my 2 - 4 wheel dollies I had to wait in line behind approx. 4 customers for over 35 minutes(no fault to Boynton) but my so called Mgr at Lantana should have given something for my inconvenience,besides the excuse that they are not a regular U-Haul. After using U-Haul for over 40 years. I will look else where for this type of service.
The storage unit exit at this location requires a sharp turn to pass through the gate, but the way is severely narrowed by a tractor-trailer permanently parked along the wall inside the compound across from the gate making it impossible to swing and corner a 20' truck through the exit gate. It was necessary to exit through the main entrance several times (which would have been impossible without assistance from my spouse punching in the code from the other side of the gate and watching for oncoming traffic through the entrance gate as I was exiting to prevent a collision with incoming traffic). I reported this safety concern to an employee and he simply shrugged and said that it was a common problem at this location. Upon attempting to access my storage unit today, I found it to be completely blocked by another person's belongings. I am hoping to be able to access my storage unit tomorrow. The employees have very thick accents making it difficult to understand their English, and they do not seem to know the area at all though they have all demonstrated a very friendly attitude.
Ensure the Trucks are cleaned from dirt & odors before renting.
Ensure orders placed online are met when requested if not provide suitable location that can meet requirements.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Rented a truck at 4pm and it had to be returned by 9am because someone already had it reserved:
Outstanding customer service
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.