Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Tammy was extremely helpful.
I did not need the hand truck but it would have been helpful if I could have moved it out of my way.
Our movers said the unit was infested with roaches.
I made a reservation on line for this location for a 17ft truck and for 2 bags of pads and for 2 4 wheel furniture dollies and 1 appliance dollie. they did not have the 4 wheel dollies and they had me go to the Boynton Beach location which added 5 miles to my mileage and I only used 1 bag of furniture and returned 1 unopened bag with the other pads folded as they told me it was my responsibility to do so. they would not give me less miles nor give me credit for the unopened/unused bag of pads. Very Poor customer Service. And when I got to Boynton to get my 2 - 4 wheel dollies I had to wait in line behind approx. 4 customers for over 35 minutes(no fault to Boynton) but my so called Mgr at Lantana should have given something for my inconvenience,besides the excuse that they are not a regular U-Haul. After using U-Haul for over 40 years. I will look else where for this type of service.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.