Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Good level of service, Pete was able to recognize my need to a bigger unit and gave me a great deal. Thanks!
The power steering was not working properly it made for poor handling. The drop off point was 20 miles out of the way 810670 is the number of the situation report we filed with u haul
I would not move with Uhaul again if it was the last moving truck company on Earth! My experience of the manager of the uhaul agency was rude, unprofessional, and insensitive. My experience of the customer service agents I spoke w except for one was the same. I rented a truck and within a few hours had to return it without using it as my move in date was changed last minute. I deserve a refund! You cheapskates have forever lost my business and my respect!
Pete the manager was excellent. My truck was not available when I got to the store but Pete took care of the situation in a very professional manner.
My issue is with corporate, when they promised me a call back within an hour after I made the reservation. Had they done that, I would not have had to call customer service and complain that the van I wanted was located out of my way. I had no time to get there, as it was farther away and in the opposite direction from which I needed to go. Fortunately I finally got to speak with someone who could get me a bigger truck at the same rate, and since it was very close, the mileage charge was not very much. In the end they did the right thing, but it took a little extra affort and phone calling to get some satisfaction. The truck worked perfectly and I got my job done within my time frame.
Tammy was extremely helpful.
Our movers said the unit was infested with roaches.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.