Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Pete the manager was excellent. My truck was not available when I got to the store but Pete took care of the situation in a very professional manner.
My issue is with corporate, when they promised me a call back within an hour after I made the reservation. Had they done that, I would not have had to call customer service and complain that the van I wanted was located out of my way. I had no time to get there, as it was farther away and in the opposite direction from which I needed to go. Fortunately I finally got to speak with someone who could get me a bigger truck at the same rate, and since it was very close, the mileage charge was not very much. In the end they did the right thing, but it took a little extra affort and phone calling to get some satisfaction. The truck worked perfectly and I got my job done within my time frame.
Thank you. Very smooth, Routine move via U-Haul of Lantana Self-Storage.
Was happy with all personal and equipment.
Tammy was extremely helpful.
Our movers said the unit was infested with roaches.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.