Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
The storage unit exit at this location requires a sharp turn to pass through the gate, but the way is severely narrowed by a tractor-trailer permanently parked along the wall inside the compound across from the gate making it impossible to swing and corner a 20' truck through the exit gate. It was necessary to exit through the main entrance several times (which would have been impossible without assistance from my spouse punching in the code from the other side of the gate and watching for oncoming traffic through the entrance gate as I was exiting to prevent a collision with incoming traffic). I reported this safety concern to an employee and he simply shrugged and said that it was a common problem at this location. Upon attempting to access my storage unit today, I found it to be completely blocked by another person's belongings. I am hoping to be able to access my storage unit tomorrow. The employees have very thick accents making it difficult to understand their English, and they do not seem to know the area at all though they have all demonstrated a very friendly attitude.
Ensure the Trucks are cleaned from dirt & odors before renting.
Ensure orders placed online are met when requested if not provide suitable location that can meet requirements.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Rented a truck at 4pm and it had to be returned by 9am because someone already had it reserved:
Outstanding customer service
There was a mix up with our final bill but it eventually got cleared up.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
this location was very close to my house and convenient
Training and compensation for inadequate equiptment.
Opening up at 8:00 am would be nicer.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.