Larry went above and beyond to make this a very easy and pleasant experience. Will definitely use him in the future
Joseph K
Customer Reviews for Larry's Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The physical location of the business (building, grounds, etc.) could definitely use some renovation and curb appeal.
Scott ELarry was great to work with. He is an outstanding employee and I would recommend his services to anyone.
Tammy DThe dealer was very friendly and helpful. He has gone out of his way to help me and my family out on our move. Not only with the initial rental but also with a follow up.
John KLarry provided excellent customer service.
GAYLE MMore inventory
JAMES GNo one at the location. Difficulty parking equipment. Have to stop traffic to back in. Tiny parking lot with lots of obstructions. Not a good location for a Uhaul rental facility.
george HLarry made sure we were well taken care of. Thank you!
JAMES GLarry was great
Richard NAdd wheel chocks to your transport trailers. Something for the rear for a little more stability.
Brandon MThe representative was terrific. He was so nice and went above and beyond to make our experience a pleasure.
Heather HI have rented small items at this location before with no problem. However on this occasion we needed a very large truck for a long distance move. The owner of the location continuously told us that he could not guarantee us a truck at all, let alone a truck the size we needed. We agreed to take a smaller truck and still were unsure if we were going to have it until three days before our big move. He was difficult to communicate with. He failed to provide us with additional moving supplies that we requested. And repeatedly informed us that U-Haul as a company treats him poorly and is trying to shut him down because he is in such a rural area. Very unprofessional.
Shannon MThis was my second location. You sent me to an not existent drop off 1 hour out of my way in Westfield. Your system is broken.
John PLarry talked me through the entire rental and pick up process.
Lester BThank you!
Hilda Fvery helpful and knowledgeable thanks larry
West Bdriver side fender was only held on by one bolt. fender fell partially onto the road as i was driving home. fixed it when home by replacing the bolt. also driver side strap tightener slipped a lot.
RAYMOND BVery small old gas station with no room really to drop off a 26' Uhaul. Hard to find the drop box for the keys. Because of the small parking area, we had to park in front of the other two trucks right alongside a busy main road.
Rachelle WBy far my best experience with U-Haul yet!
Chardae MLARRY - the Owner of this U-Haul location in Galeton, PA - could NOT have been Nicer or more Helpful - Was TRULY WONDERFUL in his CUSTOMER SERVICE and an EXCELLENT Representative of the U-Haul Company! Jennifer B
Jennifer BPlace a sign that says the mail slot is the drop off box for the key. I dropped off before regular business hours and called the owner's cell. The owner is extremely helpful and friendly. I will be using this location on my next trip.
Helen FExcellent pickup experience, Larry from Larry's service did inform me the truck had a minor issue but parts where not available to repair at the time, but their was no safety concern.
Chad MLarry went above and beyond to make sure all my needs got met. Will do business with again !! Nancy
Nancy DIt was such a pleasure working with Larry, this was my first time using U-Haul and I was a little nervous but he and his service took all of the stress out of moving! I can not imagine how he could've made the experience any better.
Paige EShould not be asked for credit card info over phone and to take a picture and text driver’s license because i had already provided it at time of reservation.
John MLarry is Awesome great guy to work with!
Nicole AAlthough uhaul was not able to meet my reservation time and location Larry made everything more than fair. Great guy, very concerned about everything he could control.
Grantland RLarry was great and very informative. Followed up
Gregory BI was to pick the truck up in Westfield Sat. morning at 9 after 2 hrs of phone calls and waiting I was told to pick it up at 1:30 in Galeton. Went to Galeton and no one was there, called the phone number I was given and told the truck was in Gaines. Finally got the truck which was very nice but because of all the time changes I lost my help to load it, I was also promised a $50 discount which I did not happen either. I was already stressed and this just added a whole lot more stress.
Jane Ffind a new line of work renting vehicles is not it! uhaul is the WORST..The list of what they did wrong is staggering....
joseph zI have always used U-Haul as my company moves me around a great deal and always get maximum value for my dollar with U-Haul. the only improvement that would help would be to pack, load and unload for me, (that would be a great help)
Daniel BThe windshield was filthy, there were potato chips in the cab. I found a chip in the windshield when cleaning it, promptly notified the supplier and the drop-ff location. The left rear inside tire was flat which jeopardized the entire trip (200 plus miles). Informed Fricke's hardware of the flat tire also. Chose this location mainly for convenience.
Terry NWe returned the truck by the appointed time. There was no one at the location and the vehicle was not moved from where we parked it for 4 days!!!! There is never anyone at this location. In fact, the trailer that we rented 3 weeks prior was still in the same location where we left it!!!!
John RYou need to find another drop-off location/vendor for the Galeton area. This person [Larry?] was not there and would not answer the telephone number provided. There was no one available at this location to assist in unhooking the trailer or direct traffic [this is on US Route 6 and is very busy; it could be a safety issue in the future]. This person, in my opinion, does not live up to the U-Haul expectations/policies.
John RLarry went out of his way make sure the auto transport was set up to ensure I had no problems on my long trip home.
roger bExcellent experience. The U-Haul representative explained everything very clearly and educated me on all equipment.
geoff mEvery time I have moved, I have used UHaul and have had an excellent experience!! This location is an anomaly, I am sure, but I feel that UHaul should know the way that this rural location is being managed because it does not represent their excellent customer service standards. Here is the short version of our story! We arranged a pick-up at this location well in advance for our move and arrived a few minutes early to pick up the truck. I wanted to pick up a truck much closer to home, but the size we needed was only available about 30 minutes away. The location does not have a staff member except by appointment, it appears, and the gentleman who owns the store was 25 minutes late for our pick-up. In addition, when we were ready to pay for the truck, he asked for my driver's license and card and instead of processing my information, he attempted to make a photocopy. I asked him why he needed a photocopy and he answered that he did not have internet at his store so he would take my information home with him and process the sale there. He said he would "burn" the photocopy, so my information would stay secure. While he appeared to be a nice man, I felt that this was an unprofessional interaction and that my private information was not being treated with care. In addition, the gentleman became visibly frustrated when I shared my concerns, which increased my hesitancy to rent a truck from his location. After going back-and-forth for one-and-a-half hours, I was finally placed in touch with someone at UHaul over the phone who could process my payment securely. I feel that I should have been notified with my reservation that this location could not process a payment and that UHaul should provide additional customer service training at this location.
hannah bLarry was great and even called after I dropped off my transport to make sure everything went well.
Caleb ALarry was very attentive and courteous. Would recommend him to everyone. Thanks Jim Cleveland
James CLarry was very helpful and knowledgeable. A true professional.
LeRoy WAbsolutely top of the line service! Very friendly and extremely helpful! Couldn't have asked for a better experience! Thank you!
Robert JWould recommend this location. 5 stars
Raymond TLarry went above and beyond to help make this an easy move, would highly recommend!!! Thanks again!!!
Tina CTrailer had no jack had to lift the tongue onto my hitch. Tongue weight way too much for a 74 year old man to lift.
Kenneth UGreat service, convenient,affordable.
William DNothing. The owner was wonderful. He was very helpful and kind. Would highly recommend him to anyone.
Roan's Mexcellent u-haul store
Gerald GThe service level was exceptional.
Joshua PGreat man to deal with! Thank you
matthew gAs far as I am concerned everything was handled at a very high and professional level and thank for all the help!
David GI rented the truck as he was closing on Wednesday and returned it before he opened on Saturday. I was still charged for 3 days......not happy.
Mark BLarry was great! Wasnt there on time but made up for it in every other way. He was great to deal with and I would definitely refer him to anyone!
Shannon DVery nice to work with.
Douglas SLarry is a fantastic guy, very friendly, helpful, andan knowledgeable about uhaul's services. I didn't put excellent because his office and lot are dirty. Larry is a top notch guy and I would be more than willing to put up with all of that to work with him him again.
Carl MReally great customer service! No hassles or problems what so ever. Was a repeat customer and would gladly go through him again.
Rebecca LGreat customer service..
ZANE fLarry is a great guy to talk to and on top of things.
ZACHARY KThe owner isn't even there. He listens to phone messages once a day. After he got my message, he was very helpful but I didn't get a truck until the next day. I had reserved one at another location but couldn't get it because the place was closed & we couldn't get the key.
Freda F