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Gloria Elem
Customer Reviews for A 1 Tires Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
friendlier service. rental vehicle was hard to maneuver to get out of parking lot.
JAVIER ALVAREZLocation was small and quiet. It is not a large UHaul store with all your boxes. But they had exactly what I was needing and were close by.
Stephanie Finley ThomasGreat service thanks
ELVIS BATISTENothing,excellent service! 100%
CORNELIA TINAJEROGreat "Texas folks"
Martin Tyler Jr.This was my third time renting from A 1 Tire Shop. Every time I come into the office Becky is so helpful and extremely supportive. I highly recommend A 1Tire Shop to my friends
TYRONE PAIGECuster we service lady was very rude!!! No I wouldn’t recommend this location at all
Joel MartinezI like Renting my UHAUL from A1 Tires Shop. BECKY Elias is so fast and helpful with the transaction every time I rent. the Equipment they have on hand is always ready when you arrive. also keep in mind, if A1 Tires doesn't have a UHAUL they will search for a rental for you..
TYRONE PAIGEI reserved truck online. That part was fine. I went in and said my name and that I have a reservation. She said Okay and just sat there..I said I need the key please. Finally she handed the key that was on front of her. I said thanks and left..I followed the rest of directions and went on with my move. No trouble, no accidents, added gas, cleaned truck and returned truck with over 12 hours left on my day rental. My mileage was under 6 miles total. Problem is they still charged me $25 for cleaning!
Leslie BergmanPersonnel was very helpful and courteous.
KENNETH COULTERLook it might not have been clean. But these were old vehicles. Which to me is on the main company, not the operators.
Michael BridgesGreetings Future Self Movers... Don't let the location fool you. Becky over at The FM 78 location knows all there is about renting whatever you need. If they don't have on the lot she can find you a another location that has whatever your looking for.
TYRONE PAIGECustomer service was great.
JEFFREY WILLIAMSVehicle just needs to be washed. Windshield full of bugs and dirt.
WESLEY WOODSTruck made very loud grinding noise. It was very apparent that it was in need of maintenance. When we asked he insisted this was normal and that the vehicle undergoes regular maintenance so all should be fine. Driving the 2 miles back to my house, it was clear this would not be fine. I had to call Uhaul on my own for a different truck and was then asked to drive the broken one myself 15 miles (passing MANY uhaul outlets with 20’ trucks along the way) to trade it for a new truck - which all caused additional stress because I was unable to meet paid helpers I had coming - because of all these Uhaul issues.
LINDA MEEKERVery friendly staff. Attentive to making sure the rental process was quick and that the equipment meet my needs.
Matthew RossCharged me an extra day but told me I had to turn it in 16 hours before my time was up. Charged me a cleaning fee when there was nothing in the back of the truck.
Brian ThomasEveryone was very friendly and helpful
Chris NolanI dropped off trailer after hours.
todd briereParking lot is small and only has one exit/entrance.
Jonathan WhitbeyI dropped off on a Sunday and used the online drop off. If you are dropping off a truck and trailer here, the space is very limited within the lot. Just not clear where to put it. Backing up and driving around the lot took alot of time due to the space constraints. If you aren't good with reversing a trailer, you may not want to pull into their lot; go when they are open and park across the side street. Another location at Elm St, just down the road, has a lot more space for parking/turning.
sean sextonI was told my unused miles would be refunded and they weren’t.
Jordan HoelscherThe San Antonio regional manager was helpful. Other than that you have ignorant employees working with you all.
Juan Sergio GonzalezAmazing customer service
elizabeth corcoranThis was not the scheduled location, but I pulled in to use their air compressor. When the tire wouldn't hold air, the nice customer service representative told me, "we'll let you turn it in here, and we'll take care of the tire." Awesome customer service.
steven mannPlace to park trucks was too tight when I to the truck back
amy laverne hermanI just have a question on my bill. I was quoted 49 dollars per day use it 2 days and returned. My total bill was 133.00 dollars. It had 1/2 tank gas I filled it to half a tank when returned. So, I don't know where the extra cost came from. Thanks
FERMIN SANCHEZGreat Service from Great People
Curtis LindesayTrailer was dirty
WAYNE WILKINSONNot sure if it was because of the weather, but the truck that I rented smelled of dog and both dog hair and mud was in the vehicle when I rented it. The back of the truck also had mud and trash left in it.
Candy AbdallaMake sure the tires are full that’s all other than that everything was fine 2nd time using yall
TRACYE HALLGreat people and right in the neighborhood was great.
Bruce KingshottParking lot was extremely tiny and hard to maneuver in. I was in a GMC quad cab 8 foot bed with a car hauler. They wanted me to do a U-turn, back up and park the auto transport trailer at a odd angle.
Clarence PullinI would recommend this location to my friends and family
Armando MoralesVery professional and knowledgeable. I would recommend to friends and family.
Armando MoralesThe manager was very nice and helpful on the return of the truck.
LARRY JOSLIN