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Phillip H
Customer Reviews for Levi Storage Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it cheaper for families to move
Mary MThey lied about not being able to rent the equipment I reserved, they didn’t tell the truth about the cost and resulted in me spending almost triple what it should have cost, they didn’t set up a drop off location on my paperwork but set it up in a different town than I even told them which resulted in a very difficult and time consuming drop off and also added to the overcost. Very unsatisfied!
Patrick DThis location is great, wish I had just gone there first and avoided your clunky, awkward WEBSITE. As long as UHaul and the web have been around, I expected much more from you. In my experience with websites there are some that are intuitive and “lead” you through the maze, then there are some that work but aren’t that good, then there are those that should be avoided at all cost! UHaul’s is the later.
Gary CHeather was awsome and helped so much.
Lisa D | Overall ExperienceThis UHauls at this location are not well maintained. We went through 2 before finding one that worked. The attendant was very helpful finally found a Uhaul trailer that worked and got us on our way. They also have two locations. One location has no attendant and only signage that says call this number or go to the other location. I feel like the Armstrong location should not be listed as a pickup location since it's not attended but basically a Uhaul storage location. If I had to get another Uhaul trailer in the future I would go to another location that has attendant and Uhauls on the same property.
Patty lExcellent personnel.
Steven AThis place is great
steven tI had requested a hand dolly with the truck. I was told it would on the truck. I REALLY needed one! Guess what. My son picked the truck up for me -- and no hand dolly! The customer rep told my son they were out of them. (My son told me later that a man in line behind him also requested a hand dolly and was told it would be in the truck and it wasn't!) This made me mad! And I don't get mad too often. I expected it to be on the truck, and bcuz it wasn't, I had to have someone go get me one. All they had to do when I requested the truck 4 days earlier was say, "sorry, we don't have that available right now." Then I had the time to go someplace else and get one. VERY IRRESPONSIBLE!! Will NEVER use this location again.
PATRICIA SThey were very helpful Thank you
kenny ROne of the best experiences renting a truck, I was in and out in 15 min, the attendant was kind and helpful.. I’ll never go anywhere else to rent a truck!
Sam PEasy drop off
Steve KNothing, easiest car hauler pick-up i have ever had!
Billy GExcellent facility! Definitely recommend.
Blake R | Overall ExperienceCustomer service was excellent. I am really appreciated how friendly and helpful she was. I have to rent small trailers a few times of year and I will definitely choose to rent from this location again because of her.
LISA MLove this Uhaul location. I rented a dolly and thought I’d get the same one as last time but I didn’t. We went to load the car on it and it tore up my front spoiler on my vehicle so I didn’t get to use it. I notified them right away, and we returned it, but didn’t get a refund.
TAMMY BThe personnel was super nice. Keep her and increase her pay
Steven AStaff was friendly and helpful. Uhaul equipment is very built. However some lubricants here and there would do wonders. Fortunately I had some spray lubricant with me or I don't believe the tie-down ratchet would have worked. Doesn't appear to have been lubricated in years. That's no reflection on Levi Storage. I notice similar problems whenever I rent uhaul equipment anywhere.
JD SThe tow dolly was unfit for use when I took it. It had so much beech sand on it, the tie strap ratchets were both inoperable. I had to clean them with brake cleaner to get them to work.
Robert CTruck bed could have been swept out a little better. Overall excellent experience.
Galen GHeather from this location was very helpful and it was appreciated. It was a busy time with all the college kids returning to town, and she was still very helpful to us (and others as well). Thank you
Kevin Tthey sold my mini fridge in the unit that was supposed to be auto paid without getting into contact with me so it’s lost forever
Camille L | Overall ExperienceNothing. Great service, friendly and and very helpful.
Tammy BGreat customer service
Karl LAlso excellent customer service
Sherri MSignage and instructions for after hours drop off would be nice.
Josiah JSuper easy drop off....love Fayetteville!
Todd WNo improvement needed
James BEasy drop off and friendly staff
Matt PGreat staff and excellent service
Sherman SEasiest transaction I’ve ever had.
Mallory BSuper nice people...
Carol PConvenient location.
Darren GThey made it so easy and fast.
pat wTire was flat when received.
matt BMy rental was made spontaneously, the truck was exactly what I needed, the whole transaction before and afterward went very smoothly.
Aunene tClean the vehicle. Fix mechanical problems. Provide a more friendly interaction with customers.
James BClint did a great job getting us on our way. No problems.
kenneth rWith all the changes we had to do, the staff was exceptional. We even got it back before they closed that same day. Great job to everyone.
Barbara WCan you say the clerks sent me out with the wrong truck. I got to my house and they called me and asked me to bring it back because they had given me the wrong one. When I agreed to do that, even though it was going to put me behind schedule, I got there in the truck they gave me was dirty, and it had no gas in it. They told me I had to put gas in it myself, and that if I didn’t return it with the same amount of gas it had when I left the lot, there would be a refueling charge added. Because the tank was only approximately a quarter of a tank full, I had no way of knowing how much gas I would need to put in. When I ask them to fill the tank so that I could take it away with a full tank, they refused. Total shit show. I will never rent from U-Haul again.
beth sSo very helpful and friendly Best ever experience
Scott KStaff there are very friendly and answered all my questions. They explained different storage options that best met my needs. I will use this facility again when I have a need to rent storage space, or rent moving equipment. I highly recommend using them!
Richard P | Overall ExperienceManager of this location is very friendly and helpful.
DAWN TStaff at this location were wonderful to deal with! The equipment was ready when we arrived and in great condition. Parking area was easy to navigate.
Tim MThe only knock was the location but not their fault. All in all if I needed to get a U-Haul or knew somebody I would recommend this location.
Steve CThank You for a great experience
tom o | Overall Experienceremember not all people are good using a phone to do this type of service. however, making a simple phone call to you was all it took to help me thru this process.
Catherine wGreat service all around.
sophia r | Overall ExperienceThe staff was more than helpful always on top of all my needs I moved to bigger units with in the facility and each time they were a huge asset
melissa a | Overall ExperienceThe Staff wont tell you when there are any problems. I was planning on moving out but then the front garage code broke and I had to pay for another month before I was told how to access the facility and the would not refund that month. The storage warehouse would contently flood and they did not put any new procedures to stop this from happening.
CHRISTOHPER A | Overall ExperienceGreat folks, and I appreciate their services over the years.
Jim E | Overall ExperienceWell watched facility, very clean.
alisa l | Overall ExperienceNot a safe place to park your vehicle. Will never do it again. People would throw trash in the truck bed of your vehicle. I even had some one attempt to break in my truck by removing the door lock kit. If you can find somewhere to leave your vehicle, I would recommend that strongly. This is not the place.
Carlos D | Overall ExperienceVery accommodating to our needs. Thank You!
Edward H | Overall ExperienceThank you so much!! Unit 7016
Jeff C | Overall ExperienceThis was a GREAT place for storage! They were so easy to work with and had great facilities! I recommend highly!
billy d | Overall ExperienceGreat place good people
SAM S | Overall ExperienceThe customer service was excellent, employees and managers.
RHONDA B | Overall ExperienceThey helped me make a good choice and were available for support
richard s | Overall ExperienceStaff was rude and unhelpful. Wrote off my concern about the shipping and then looked up my account and had the wrong pod listed under my name. Some of the Worst customer service ever. Dirty facility.
Mark H | Overall Experience