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jimmy g
Customer Reviews for Wing Time LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul app still sucks!!!!!! Waisted a 1/2 an hour on app and with Rep (on phone) trying to get my truck. Finally went inside business to pick up and was ready to go in 5 minutes. Sad that the app is worse than it was 2 years ago.
David SHave an estimated bill available to compare charges.
virgil jWe had used the online app and because our time to pick up was suppose to be 12 midnight, it was put in as 13 noon. This location doesn't have anyone available until 10:30 . There was no one there to sign us in. We had to wait until 10:30. Having 12 am and pm instead of noon and midnight would elevate this problem. Other than that our experience was great!
Linda RThe equipment was clean and in good working order. Return was a breeze using the self return option. Only issue I had at all was when I picked up the truck. I did all the pre check in stuff online and when I got there it still took about 40 minutes to check in due to the lady checking me in was on a personal phone call the entire time. Every once in a while she would help me and then go back to her phone call. The guy Neil who worked there was very helpful when calling in for extra days added or when I had a question. Overall I would definitely use them again and recommend to my friends.
AMANDA FGreat customer service. Did everything possible to get us up and rolling. An asset to the Uhaul experience.
Robert JProfessional
KERRY SCargo van was dirty
Julie YThese were some of the worst place to deal with or pick up a Uhaul. This couple were fraudsters. The mileage out was false; the gas quantity was false; they charged for an insurance I declined. I have reported them to American Express and requested that the charges be contested and request for payment be declined. I’m very sorry. Thank you.
Justice COffer money back when mileage used was far below contract mileage, offer discount for returning truck early and for returning it with more gas in the tank than required.
James TEducate the man on how to properly rent a uhaul and to make sure equipment is clean before leaving the parking lot.
lorrie jI am so disappointed in the service. I didn't ask for insurance. I reserved the trailer and it said $49.90 plus tax. I called back and changed the time to pickup the trailer. I had to call because it wouldn't let me do it online. I spoke to Amanda to change the time to 12pm instead of 2pm only. I didn't want to add anything else. When I went to pickup the trailer the lady didn't give me and paperwork or have me sign anything. I thought everything was the same. When I returned it they said I didn't need to do anything. Again no paperwork to sign. They said I would get an email. When I got a chance to look at the email they charged me for the insurance I didn't ask for. If they would have given me a paper to sign or a receipt I could have adjusted it right then.
Julia PNice but came in real late to work
John HCould not gain access to the key because Pad lock wouldn't open. Got the code from customer service and it still did not work. Had to cancel hired mover. Truly an inconvenience.
Etta LIt was an unmanned drop off.
Jesse MThis was a lot in front of a bunch of stores. Apparently U-Haul is franchised to a chicken wing restaurant that is unmarked. A LOT of confusion. Also, drop off is do it yourself, but my disability also affects hand strength, making it difficult to twist the trailer clasp.
kevin bThis location had great service, friendly people, and well maintained equipment. The gentleman was very helpful, walked me through the whole process and helped me choose the best option for what I needed.
Cameron MI was told first 20 mikes free then after $1.09’a mile and that i took pictures before i left with it and when i return with the mikes and the gas hand after we put gas back in it. But yet was charged for gas and service fee. And was charged for all the mikes now in despute on the charges to bank account would. Refer no one to that location
MARTHA DGreat customer service
mary gCould you please send me a copy of my lease for the truck thank you so much
bob cAttendant was to busy to deal with me and I was told to leave the key and he would deal with it later
GARY Lall was good
Mary MI’ve had a truck rental and I took it back 2 days early and I and never got a closing bill
albert TIt was great.
Tressa CNeal was friendly and professionally. He got us in and out on drop off quickly.
Jerry KNeil was extremely friendly and efficient. The trailer was ready when I needed it and when I returned it he was worried about me getting wet in the rain. A very good experience.
Roger MThe truck was filthy. I felt rushed. Lost our discount because he wouldn't let me find and give him the address uhal.had sent me when I made the reservation for drop off in Riverview. He was rushing me and said he would just leave the drop off location blank and I could take it anywhere. That gow we lost the discount, because the discount was offered to drop off in riverview. There were service lights on on the dash, I took pictures of the service lights. He rushed me through the pick up so, I didn't get to look at everything there. When I did try to access the check list online, my link had expired.
Mary WExtremely grateful for the assistance.
CHRISTOPHER GMore training. The man was nice but he wasn’t present when I needed him to be to assist with my check in so I am getting charged for another day after repeatedly asking the wife was she sure I was good with just turning in the key to her. The process to reserve took was difficult. Still waiting on area supervisor to contact me about the mess up on the extra day charge.
Natisha BVery helpful and very nice
JAMES GWhy was I charged 2 times
JEANNIFER Pthey gave us a smaller truck then what we asked for.. the truck didn't even have a dolly.. and they charged us for the bigger truck.. they have a $100 deposit hold I wasn't told about until after they swiped my card.. overall horrible experience.
johnny pWas told one price then the day of drop off was charged double
kimberly hBe more up front with the actual price of a rental of a uhaul
Russ R