I have used this location at least 3 different occasions in the past 2 or 3 years and customer service has always been great as well as the equipment rentals.
Branham S.
Customer Reviews for Lloyd's Rental's and Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used this location twice recently and have been very happy with the service
Richard B.I've used U-Haul for years. This was the best experience. Staff was friendly and helpful. The pickup was also very efficient.
Robert G.Lloyd's staff is always friendly, helpful, and efficient. I keep using them!
john H.Thanks so much!
Elaine J.I just wish the seat could have moved up for a short person.
Diana W.very satisfied.
JOHN J.Fast and efficient
Ruby F.The guys behind the counter were nice enough, but bottom line is they didn't have the equipment they promised me and they couldn't find a solution so I don't have a big problem with them because they weren't provided with enough equipment
Erik H.Great counter staff
EDWARD S.Truck I rented had no heat. I would guess the heater core was leaking do to the windshield constantly fogging up to the point I could not see to drive.
Joseph A.Absolutely nothing!!
ALLISON D.Good experience.
James W.Everything was great and the staff was really helpful. The only thing I would say is the cab of trucks should be wiped down more.
Rose A.Customer service is second to none!!!
Carlos E.Very positive experience, made our move very easy.
Angela J.Gary was great to work with, as he was both courteous and helpful. It was a pleasure doing business with U-Haul.
Glenn B.Fast and friendly service, super easy to pick up and drop off!
ALEXANDER G.Great customer service
Joey P.Lloyd's is my go to for U-Haul rentals. Always very accommodating and proffessional.
Laurie C.Loved the van. It was perfect and ran great. Only issue, no wiper fluid, which was not a big problem. It would have been nice to have.
Robert K.Very nice and helpful.
Amber S.I always use this location. Excellent customer service- easy and affordable. Strongly recommend these guys.
Catherine P.The truck left a big oil stain in my drive way
Edward J.All went well
Frances B.Lloyd's was exceptional! I bought all my packing supplies and on the day of pickup when I wanted to switch locations, they were nothing but accommodating and helpful. Would recommend the, any day of the week.
Kristin C.Friendly guys in the office!!
Bryce P.Thanks
William T.Lloyd's was excellent, the people were very friendly and competent and the trailer was very clean.
Richard O.The truck could be a little cleaner. Your policy of guestimating the fuel is stupid. You should have full tanks and require renters to return full. Just like rental cars.
John H.Seamless process. Staff very helpful.
David S.The truck was returned during non-business hour. No notification, no acknowledgment of the truck being received.
Shang K.Always an awesome experience with these guys!
James P.I was quoted for a one day rental for $135, extended another day for free (thank you), but then charged and additional $220 for mileage; not what was in the contract. When I called to ask, he said to call U-Haul.....
Christopher D.So my daughter and I went to the wrong UHaul business on Market in Wilmington. The gentleman said he could just move the reservation. They were so accommodating and professional. The equipment was in excellent condition. Yes I will use LLoyds in the future.
Maria D.There is nothing that anyone could do to improve on the service that Lloyd's UHaul offers to their customers. They are outstanding!!
Mark B.Then gps wasn't picking up our location well so it took a while to even get access to the truck
Kristen H.Easy pick up and return very professional staff definitely will rent here again and recommend to my friends
Matthew H.Great experience. The gentleman at check in and drop off was very personable, helpful, and was very efficient with getting me in and out. I was surprised how easy everything was with my experience. Great job team.
james B.Easy to use. Pulled up had my reservation ready. Hooked up trailer and was done in 10 minutes. Returned trailer 2 hours later. They unhooked it and was done. Will use them again.
Scott C.Everything was great 👍
Frances B.They are the best to work with great group at Lloyd's
JAMES D.Very friendly, large lot for drop, came out to meet us as we pulled in. Recommend this as #1 drop site in Wilmington NC.
Cheryl H.Very friendly people. Love the customer service. Clean environment.
Bernadine S.It would be great if there was a device to lift the trailer off the hitch easier. The 6x12 trailer takes 2 people to lift and it took my wife and I a long time before we were able to get it off.
Jeff D.The place was amazing...my issue is with price..i rented a truck for 24 hours only drove 25 miles..had to get it back the next day instead of same day bc i had no ride home and it costs $60 plus $10 in gas..that is $70 to rent a truck..too much..so that is on uhaul..Lloyds was great
Paula R.Lloyd's provides OUTSTANDING service...plain & simple.
Mark B.Great customer service!
Leonard M.Keep doing what you're doing. Renting from this location was a pleasure
don L.