Someone didn't do due diligence when the truck was returned. There was something terribly wrong with it. It shook so bad it actually made my husband and son dizzy. Also, after setting everything up, we get home and receive a phone call that the one we wanted wasn't available and had to go to a larger one which we really didn't need. When we picked it up, all the paperwork was screwed up. Not impressed but the most important issue was that, THAT TRUCK SHOULD NOT HAVE BEEN ON THE ROAD!
ROBERT V
Customer Reviews for Lycoming Lawn and Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales person was extremely helpful and polite I would highly recommend this location.
Sandy OThe renting was easy, staff very kind, truck clean… I would totally recommend to others and will use their services again for myself
MICHELE CThank you very much!
Karen WThe process is a little cumbersome. It took way longer than we thought, and the app had difficulty taking and uploadinf photos.
Michael RDrop off after hours..easy and explained well
Daniel TDrop off after hours went well and the truck was promptly checked in the next business day with a follow-up invoice.
Stephen SContinue what you're doing, all good at Lycoming Lawn and Garden....
JOSH B1800 GO U HAUL gave me the run around. Two of the five people gave me incorrect information. It’s obvious everyone is not trained on the same level and given the same customer information.
Ruth BExpeditious. Ten minutes in and out with hook up to trailer.
Stephan AI love renting from this location! The people are fast and friendly.
Julia CNothing you are the best
amjed aActually have the website working for 24/7 pickup, have better customer service and have the equipment in the truck that was ordered and paid for. Paid for a dolley and didn't have one.
Kyle HThese guys did a great job, easy checkin/checkout, clean trucks, and very friendly. Would definitely recommend!
Steven HNothing... All was quick and efficient!
Robert KEasy experience.
Leonard BI was supposed to pick this truck up in Williamsport. They did not have a truck due to an issue with another truck the previous day. My reservation was changed to Montoursville w/o my knowledge. Williamsport office checked me in to get the truck and then realized they do not have a truck. I feel I should have been notified in advance rather than wasting 45 minutes of my time. The Williamsport personal were nice but confused. The Montoursville personal acted annoyed. Things happen & I understand but communication could have been much better!
DEBRA NI need 20 ft Uhal but when i call she book for 26 ft which was too big for me but she told me that some one contact you and take care of price but no one contact.me. So I called on pickup day and left message. I receive call back and after i explain my concern she transfer me to customer service but after holding for 1 hr i hang up phone. Guy at pickup location also didn't adjust price. So I end up in paying for 26 ft instead of 20 ft. Due to that i have to take a risk of driving without insurance.
Nileshkumar PVery friendly and accommodating.
Alexander Bwhen you send someone 40 miles out of way to pick-up equipment they you want to send them 14 miles out of way to drop off location when one is close. need to do better job of matching location on both ends. use of zip code will be a start.
Robert SVery convenient location, courteous, helpful and fast service, size of truck readily available.
William HDid the reservation online, but they didn’t get many that way so it was more difficult.
Andrew REmployees should be wearing masks. Sign disclaimers about HIPPA and 4th Amendment are improper and the place should be shut down for not following protocol.
Christopher BThese guys were more interested in what they were ordering for breakfast than helping me. Did not leave the building to make sure I was familiar with the truck, just gave me the keys. Not friendly. Zero customer service.
Jennifer LEasy process. Great experience
William DClean the cab better .it was full of dog hair and interior windows dirty from dog nose smudges . I am allergic . So 200 miles of lleergic symptoms from previous renter
Jacob FU-Haul provided me with everything I needed to accomplish my move. Thank you
JOE RNothing. It was Easy, fast, convenient
Shawn KDid not care for the fixed mirrors the right mirror was useless to me except for the small convex mirror under it..and should have a second step get in it!
Sherie Jquick and professional
Eric BLower your prices they are way to high for a car dolly but I had no other choice
Calvin PWe dropped the van off here during off-hours, so I have no review for this location
Holly AVery pleasant and helpful and I’d go again!
Gary BQuick and easy service especially while using my Uhaul frequent user account. Allowed an after hours drop with no hassle. Saved me some $$ by realizing I did not need a 7-4 way adapter for my truck hitch...never realized I already had the 4 pin under my 7 pin harness...Great service!
MICHAEL MThe truck was below 1/2 tank of gas. I tried to report it on line but wouldn't work. I even took a picture.
GARY NI was directed to this location after my initial location failed to have the truck I reserved in stock. I was offered a larger truck at no extra cost but opted to stick with my original request. The distance between locations was minimal so it was not a big deal.
steve hVery dirty uncomfortable trip from Pennsylvania to Florida
ADAM KTrailer needed rubber clips on chain hooks. I used duct tape to prevent hooks from coming loose. Also found piece of bubble rape in trailer.
Dennis TThe person checking us in didn't seem to know what he was doing, and had to keep getting help. Also, although the truck was swept clean, it had an incredibly strong smell of animal urine and feces. In fact, when we opened it at our house and began to clean it with lysol, we saw that there was feces smeared on the walls, all over the ramp and stuck to the bottom of the folding door. Truly, it was gross!
Tommy LThe location provided excellent service. However, the information from UHaul was not accurately transmitted to the location.
Andrew S