I was confused on the damage that was on the truck with the Xs needs to be more specific
Sean C.
Customer Reviews for The Rustic Roost
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentlemen who checked us out was very helpful in showing exactly how to connect and operate equipment. The software portion of the process was glitchy.
BLAYNE B.Uhaul corporate is the worst. I reserved a trailer. 2 days before pickup I get a call it's not available. STRIKE 1. They changed the location to a place 3 hours away STRIKE 2. I called the 800 number and found a trailer 15 minutes from my house. Uhaul REFUSED to honor the discount they gave me. STRIKE 3. Budget and Penske need to start renting trailers without the truck. 1 STAR
Peter M.Lady did not know the computer system. Another location (Fountain) actually reserved the trailer for me to pick up at this (Rustic Roost) location, so it should have been a simple process. It took 30 min. and a phone call for her to get this trailer rented. She read my address AND credit card information out loud (loud enough for others to hear). Not cool.
Shawn R.People at location were pleasant and helpful. However, the truck had some kind of STRONG chemical perfume smell, like they were trying to hide something foul. It made my eyes water and my throat burn. Not a minor thing, this was a big deal. I had to leave a window down while driving at highway speeds during winter temperatures. That sucked. The driver side door would not close correctly. If I did roll up the window, the driver side door made a very loud wind noise since it would not close properly. The check engine light came on at the end of our trip. Temps/voltage/oil pressure were all good. Advertised as a 20' truck, but the cargo box is only 17' long. Lost 3 feet of cargo space that I paid for, simply because the truck is not accurately described.
JAMES A.Every one I dealt with was very nice. Quick and easy reservations. They were very helpful when I needed to extend my rental time also.
Tommi B.Property was gated & chained off NOT ACCESSIBLE 24/7 Please Advise Will NOT use again
Casey S.Quick, easy and they were very friendly and understanding!
Larry G.Had a wonderful experience when i went to rent a trailer. Tommy was super helpful and made the entire process a breeze. 10/10 recommend dealing with Tommy.
Joshua S.Uhaul gave us the wrong address for drop off. It should be 603 S Nevada not 601 S Nevada. Also, the Rustic Roost is an antique store on Palmer street, 10 min away!
Amy B.They were amazing and very friendly and helpful.
Karisha S.We arrived after closing. Could be better signage for the Rustic Roost but otherwise no issues.
Joan W.Excellent service and cost
Jeanette H.Return was quick and easy. Entry into lot is a bit sporty due to steep grade from lot to street level and causes trailer to bottom out as you enter the lot. Perhaps direct customers to another entrance.
George F.Great service all the way
Francis J.