nothing - well pleased with personnel
David F
Customer Reviews for Magees Auto & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Everything was excellent
LATOYA ABetter customer service and honesty.
Ada HNothing comes to mind.
Lester HTheir a RIP off . Over charged me and then put $25 dollars worth of gas in it when it was already on a fourth of a tank of gas and charged me for it. When the guy clearly walked in after putting gas in the Van that i was told was $19.95 for a day and told his boss he put it on a half a tank of gas. The Boss/owner said someone was going to have to pay for the gas because he wasnt. Acted like he was going to cut me a deal but over charged me. I brought to his attention why would he put half a tank of gas when it is only suppose to have 1/4th in it when you rent the truck out it is suppose to have a quarter of a tank and it didnt even have that when i got it. It was on empty and i showed him the photos i took of dash when i rented it and brought it back to show proof of the gas needle and mileage before and after. My paperwork was all wrong. They have so many people in their handling the paperwork and in and out the office and their talking to everyone else except the customer. Its a very unprofessional place. Not a place i would ever recommend anyone to rent a UHaul from because they try to distract you to keep you from seeing their over charging you. Pocketing the cash when their supposedly cutting you a deal.
heather jMagee Auto & Detailing staff very helpful and friend. The problem I had was with the Jackson office. I never received a call like they said about my rental. The did not or could not get my required rental locally (i.e. within the city or county). I had to go to another county (about 30 miles away to get it). I was charged mileage from the rental place and back, which was about 30 miles each way and in another county. The company sent me to this location out of town and charged me and called it a local rental. It was not local if I had to go 30 miles out of city and county limits to pick up the truck. Called Jackson office and the Manager there was very rude. Asked for District Manager name who was not in. Called back and could never speak to District Manager. Manager on site noted my account according the the Magee Auto & Detailing that I was questioning about having to be charged this. Very unhappy with U-Haul for this and I asked could that be waived.
Dirkland SExcellent service
Neil HPrice was ridiculously high . Good location truck was clean . Moving equipment provided as needed .
Clarence YLack of communication ended up costing me extra money and I will never rent from u haul again !!!!!!
Todd BVery professional, courteous and friendly. I will definitely do business with them in the future.
Nathan PI didn’t really have much contact with this location, but the contact I had was fine. They seem like nice people. They were at least friendly.
NELSON MThe employees at Magee’s were super friendly and supportive…. No improvement needed!!
Wanda NThe Magee's are the friendlies people. Their station is always extremely clean and uniformed. The trailer are always clean and free of dirt and debris. I rent trailers from them quite a bit, and I will never go anywhere else unless they close or circumstances force me too...
Jeffrey DMagees helped me out tremendously when every Louisiana U-Haul location couldn't follow through on my reservation. Magees was able to get me set up and were very accommodating, working with me for a pick up time that allowed me to not alter my original moving plans.
Chase BID was not checked to be sure I was who I said I was and clerk was very inattentive, stayed on the telephone the entire time I was there. Was just handed contract and told where tow dolly was located- nothing more.
Tammy HI received better services at this location the Uhaul service for 1303 W 7th Street were VERY unprofessional, after waiting over 30 minutes before reaching check out and starting my paperwork they gave my 26 foot Uhaul to the lady sitting next to me I was not happy camper being i was told "O" that's how things happen!!!!! And I still haven't received my $50 credit nor my $40 refund. Lesson learned reservations didn't mean anything to these people.
wanda cI had trouble securing a Uhaul truck in our region, and an agent at another location found me a truck at McGee's. From the beginning of my contact with them, they were helpful, friendly, and did not let me down. They remembered who I was when I called. Excellent service in a stressful time.
Victoria BThe trailer needed a good washing and sweeping, but it didn't bother me. Tires in excellent condition.
Donna PGreat service Robin was very helpful
Diadria PWonderful location with exceptional customer service!
JOHN MThe only issue I had was that the gas wasn’t on 1/2 tank at pickup. Only had 1/4 of tank. Was in Hurry, couldn’t turn around once I notice. But overall great experience
Marvin GAwesome customer service! They always go above and beyond. A pleasure to deal with.
Ann MEveryone at this location was most friendly a d knowledgeable! I could not have been more pleased.
harvey ythey need to listen and have people that knows how to work the system because i was double charged for the truck and the transports. I still havent recieved my refund back from the transport. the transporters wasnt maintained therefore we had a hardtime which made me late turning in the trailer.
celestestein cTires were below pressure causing problems on the road. The cargo area had sand on the floor from previous rental smelled like crawfish. Sand in the cab area also. CLEAN THE RENTALS THOROUGHLY AFTER RETURNS. CHECK TIRE PRESSURES. I HAD TWO THAT WERE 30LBS UNDER.
James JVery friendlyservice thank you.
Sue RGreat Customer Service
James DGreat store owner was very friendly and polite.
Carl MExcellent people to do business with.
Gregg SMr. Ronnie was awesome. He went above and beyond to accommodate me
Kim BThe place was closed at 1pm on a Saturday. I wanted to File a complaint and let the know that truck is horrible. The brakes are in unsafe condition.
Gwendolyn SGREAT PEOPLE!!! Customer service awesome!!
Donna HNothing my experience with the customer service at magee's detail was especially awesome she made the rental process so easy and speedy.
Felecia WThis is a first class organization. Thanks for your professionalism. Will come back in the future
ALAN CNothing to improve. The service was very kind and the truck was clean.
james mPlease allow customers to remove additional rentals (like dollies) from their total before completing the payment if the equipment is not present like it is supposed to be when the truck/vehicle is picked up.
Porsche ZGreat customer service. I called because I was running a tad late, gentleman stayed and waited for me.
Frank WThe customer service was FABULOUS. Very nice employees who were very helpful to us. I would highly recommend this U-Haul location. Great experience.
Steven CI reserved a truck last week and I went through the Express Check-in process the day before I needed the truck. I went to pick up the truck at the location specified, and there wasn’t a truck there. I had to travel back 20 miles, past a place I had already driven by, just to pick up a truck. I had people scheduled to help me move, and this change threw off the schedule for my entire day. The worst part was inconveniencing people who were helping me. No one called to let me know of this issue beforehand, and no one had an explanation. On top of this, I had to pay for the gas to fill up the truck for the extra mileage from having to pick it up further away than I had scheduled. Overall, this was a very poor experience for me, and service was not good at all. People I talked with over the phone were very short, and did not care to speak with me.
Andrew SGreat people, great truck. No complaints. Only issue was with scheduling: I kept scheduling trucks and they kept getting canceled.
SHERIDAN LN/A
Marvin HVery nice professional people. Took care of me quickly and friendly
Herschel CWhen we picked the truck up it less than a 1/2 tank of gas. The truck cargo area leaked all the way doe the left top side and wet all of my living room furniture and 4 boxes of clothes
brady mFriendly staff. They went above and beyond to get us acquainted with the area and community.
Ann MThe owner was so confrontational we were having to pick up 56 miles away from where we originally reserved the lady on the phone from Jackson was very rude. We get there finally 2 hrs late and this man was so wanting a confrontation my husband was so upset at him! My husband went to fill it up walked around seen damage that wasn’t ever shown to us stops back by and all the man would say was You have insurance don’t you! Well yes sir we do but we’re not gonna report it to our insurance company for something we didn’t do! He was so unprofessional I will never return there EVER!
Shari LThe ppl here has very poor customer service skills they treat they customer like trash talk to u any kinda way didn’t give me no paper contract to even know what my gas mileage need to be upon return didn’t know what time to return the truck I was so nervous in there how he watch me like I was a criminal or something Mr. Ronnie Magee has a very nasty attitude and I’m leaving this comment on behalf of my fiancé Brian Badon because I was on the phone the whole time and I witnessed how he was treated I wouldn’t refer this location to a enemy better yet a animal cause that’s what he treats his customers like I have never went through this with no other uhaul location I was over charged for the smallest truck u can possibly rent all because I didn’t have a contract to even know what time to return the truck nor gas mileage so unprofessional
Brian BPerfect experience.
scott eThe staff was amazing, the location and equipment were in excellent condition! Highly recommend this location
CHRISTOPHER Rvery friendly staff.
COUNT II got excellent service at this U- Haul business. I would recommend them to anyone!
Judy N