I love this location. Customer service is always exceptional. On this occasion, the truck I rented smelled like a dirty cat box. I informed the woman at the desk, and she was very gracious. Thankfully, I was moving trash and not home goods, or I would have had to get another truck and experience a delay in meeting my project goals.
Teresa M
Customer Reviews for Main Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always use this location in Lewis county. The staff is professional, pleasant, and provides thorough information.
Teresa MIt was a nice experience the lady there is very nice.
Jason RThe staff was very helpful and professional. Super easy return. Awesome location downtown and right next to an Amtrak station!
Ryan EWhat fantastic customer service. Greatest people I have ever worked with at U-Haul.
Kendra BSmall issue. I received the wrong truck at pick up.and it was resolved where I delivered the truck
Rhoni AThe customer service rep was very kind and very helpful.
PATRICIA WYou have very professional and friendly customer service.
Rich VStaff made sure the truck would be available for pick up at my preferred location. Good value for in town move.
Judy CGreat place unless you have the regrettable misfortune to deal with a East Indian operator, or an operator that doubles the rate for local moves, because so many were apartment moves in town. Most of the U-haul staff are honorable, just need some PR and ethics training. Our small town in WA is great, has no problems. Seems to be big city problem.
Jon CThe woman in the office is over the top nice; she goes above and beyond! It’s a pleasure to deal with someone who takes pride in her work! Very personable, if I could rate this from 1-10… I’d give her a 12 👍
Brian VNicest people I have ever worked with. They went so far beyond what I would have expected.
Doug BWe bought alot of supplies from the store in chehalis Washington and the price and employees were extremely helpful and good prices .I'd recommend this store to everyone .people on the phone were super helpful also. The truck was so nice and easy to drive. We had a super good experience. Thank you!
Luther Mrude and condescending customer service. after being bounced between 3 uhaul pick up locations, i was directed to this one but my pick up time was an hour before the location opened. i asked to do mobile pick up, i was asked if i knew how and was never given the opportunity to respond. when she stopped attempting to speak over me, i said i know how to do mobile pick up because i’ve done it before, she responded with she doesn’t need to know about my history with it, she’s just explains it because many people don’t know. then on the day i was set to pick it up there was no mobile pick up set up for my truck so we waited an hour before we could get the keys. we were across the street and at 9:01 AM i received a call asking where we were since our time was an hour ago. she then proceeded to give an unnecessarily long winded explanation of all of the payments i had made an hour ago, asked me to purchase things i had already purchased, again, an hour ago.
Olivia MCourteous staff, quick transaction
Christopher BThe trailer was not available in Kent as the people decided not to return it. I drove 1.5 hrs (3 hrs round trip) to Centralia to pick up the only available trailer within a 100 mile radius of Federal Way. Centralia office was very nice and helpful!
Elizabeth RAfter calling the morning of pick up to make sure there wasn’t a closer pick up location, I drove 45 minute to Spanaway. When we arrived there we no trucks available for us due to a wrecked truck the day prior. We were then told to go to Centralia, 52 miles away. The only good thing was the wonderful, professional woman there. Her customer service was excellent!
Tia WCan't think of a thing. Excellent customer service!
Teresa MThey made the process fast and efficient. They were great to work with and had the truck ready to go.
Greggery TNa
Kristina HIt was not the locations fault. The interaction with an actual person there was great. The main problem was after hours pickup was incredibly complicated and did not go well. We had to cancel and redo the reservation multiple times. This is the second time I've had this experience. It just seems like a very difficult process that in both instances took me over an hour to get '"verified"
Jessica AIt’s not this location, it’s that I had to come to this location at all. My reservation was in Shelton and got cancelled on me because someone else didn’t turn the trailer in
Casey BA drug user was next to use leaning up to the building shooting up while we were dropping off our truck. I would not recommend going here alone, let alone at night.
Walter AWhen I picked up the truck in Centralia the lady was very rude and charged my card before verification of the amount. Upon looking at the receipt, I noticed that the price and mileage had changed. She was not handling the issue of the bill very well and told me that she doesn't have to give me the truck if she chooses to. When I researched the requirements for towing my car I was told by uhaul that I only need to use the single axle tow behind. Upon calling my car dealership they told me it would destroy it because it's a hybrid. So I decided to use the 2 axle tow bed instead and had to drive out of my way to pick it up. I also verified that this trailer would work by uhaul. When I tried to load the car, I discovered that there was no way I could get it on the trailer without damaging or removing my bumper area. I looked up any and all information regarding the proper use of this and any additional tips... they did not work and uhaul HAS NEVER LOADED THIS CAR BEFORE! Otherwise they would have had the same problem as I did. Now I had to return another tow trailer and add more mileage to my trip, not to mention, the frustration and time it took(2+ hrs). The uhaul customer service lady on the phone was super helpful and took care of all my needs.
JONATHAN RYour service and patience in our difficult move is truly appreciated.
kate mVery helpful and friendly young lady at the counter.
David STimely and pleasant experience
Teresa MI only drove 5 miles but was charged 3 gallons of gas. I think I was over charged for gas
Ida CThe truck wasn't as clean as I expected it to be, but the worst part was the running condition of the truck it ran pretty rough and sounded pretty rough let me concerned every mile of my trip whether or not it was going to break down or something very stressful
GWENDOLYN COn short notice rental the car trailer was dirty. I cleaned up the trailer and all went Great. Thank you so much. Edward Miller
Edward MVery nice, easy and friendly
MICHELLE INo comments
JOSE GThe gal working there was super helpful, sharp and on the ball with everything.
Ian EThe location was fine but my mobile pick-up experience was an absolute NIGHTMARE!!! Took 45 freaking minutes to pick up my truck after hours, when the U-Haul rep told me it was easy to do and would only take a few minutes. I even called U-Haul for assistance 3 times during my attempt to pick up via mobile process. HORRIBLE, HORRIBLE, HORRIBLE!!! Do NOT do this pick-up method (unfortunately I had to because I couldn’t get to location to pick up before they closed).
Ranae KIt was just fine and where I always go if I need a U-Haul so no improvement needed.
ANITA JI was told I could drop off vehicle in Issaquah. I was told there were multiple locations to do this. I went to an Issaquah location only to find there weren't any drop off sites in Issaquah, that I would have to drive to Renton to drop it off. Had the customer service person verified this when I picked up in Centralia, it would have not cost me time, my daughter time, frustration in locating a new location and in general setting back an entire day of "must get done" items to a chaotic mess. In general everyone was polite and nice. The information was incorrect, the effort to make certain I could drop off a truck was all it would have taken to not disrupt several people's day and events supposed to take place during the day. This was a poor experience, a frustrating experience, and it did not have to be this way. One phone call would have allowed me to not miss multiple places in a domino effect.
DEIDRE WIt's hard to improve perfection!
Richards KLovely person very helpful at the desk!
DONNA SThe truck didn't have cruise control and the transmission was going out I had it was ram in high RP gs for a long time I had to stop every 200 miles to spend $80 in gas it was ridiculous it should have been checked out for the long trip drive from Centralia Washington to Benson Arizona very disappointed in the quality of the truck and the quality of the business with everything
Lisa Fexcellent service
KAREN WThe staff is very friendly and helpful the place was clean and inviting
Cynthia BLady at the storage facility was very nice and very helpful.
JAMIE HKeep on Keeping on.
Ricardo BEmployee(manager?) at this location was extremely helpful, pleasant and friendly. It was so nice having some like that help me during this day and age of the self service and non existent service one finds in most businesses. I will be going to this location from now on.
ROBERT TEverything was great, experience was stress-free, will use this particular location if ever needed again.
Wendi CEquipment was ready when we arrived. U Haul associate was courteous. We where in and on our way in a short period of time. I would definitely recommend Main Street Storage for any moving needs.
MICHAEL DThis was my first time renting a u haul and it was a Good experience. I have just one complaint, but it's for The people who built the truck. They need to have a Way to move the mirrors from the inside of the truck That is a safety issue.
STACEY LCourteous service, prompt service
Kathryn OVehicle wasn't serviced (window washing fluid was empty, oil sensors were messaging that the oil was 0% serviceable, cable running down back of door to assist opening and closing was not secured. ) When I delivered the truck the receiver stated that they were filling a complaint against the storage unit that released the truck in that condition. I was glad I noticed these items before I left the facility. The truck was not a year old and had only 9,000 miles yet not maintained...
JOHN VNice and friendly service.
randy aThis place was closed when I dropped off the truck
Ronald MVery courteous and personable staff
David GWas not happy with the truck. I made the reservation back in March for this truck and told them I needed a bench seat because their were 3 adults. I get there and I had to get one with 2 bucket seats and a very small middle seat. Going 1400 miles like that was not very comfortable. My sister and I traded off seating there but we still ended up with back aches and very swollen feet. Also the tranny sounded like it was ready to quit at any time and I had to have someone shut the passenger door rom outside because it wouldn't shut completely. Other than that is was fine.
DELINDA P