Customer Reviews for Main Street
(U-Haul Neighborhood Dealer)

Rating:

5.0

Your U haul Rep at this facility lives behind this store and he went above and beyond to help us with your rental process the man had just got home from the hospital God bless him and get well soon

Rating:

1.0

We were suppose to pick up truck in person but no one there. Via phone was difficult and we ended up having to call uhaul. The lady we talked to was nice and helpful. Truck was old and not in good shape.

Rating:

4.0

Michael checked the truck in and was extremely helpful. I was impressed with the assistance he gave. Michael should be recognized for his outstanding service.

Rating:

5.0

I had issues with the App when I dropped off the truck on Saturday evening. I thought I had stepped through all of the needed steps to Drop Off however by yesterday morning this was still not cleared. I called Uhaul yesterday and notes were made on my account. Looks like all is good now as long as no more charges are added.

Rating:

4.0

No one was there. It wasn’t open put the key in the dropbox.

Rating:

5.0

refund my extra gas since uhaul charged me for three miles over on milage.

Rating:

5.0

Mike was super to work with. The equipment was ready to use and well maintained. The prices have increased excessively and I will explore every opportunity before using Uhaul again.

Rating:

1.0

I scheduled a pick up for 9AM in Bardstown, KY two weeks prior. The day before the pick up date, I get told a truck is only available for pick up in Elizabethtown, KY at 11AM. I get a call at 10:50AM while I am a mile from the pick up location in Elizabethtown that there is no truck available because it didn't show up. I was redirected to Munfordville, KY for a pick up. Overall, I went 124 miles out of my way!!! The customer service rep took off $10 of the original price plus I am supposed to get a $50 rebate, but this doesn't even cover the cost of fuel I had to put back into the truck which was $61.04 not counting the extra cost of fuel I had to use for my car. Terrible experience. Will never use U-Haul again!!!!

Rating:

3.0

Drop off site looked like abandoned building.

Rating:

3.0

Pick up process is awful!! Can never find the location with the phone app. I paid for a dolly $12 and no dolly again.

Rating:

1.0

I did not receive a utility dolly and was still charged for it. Had difficulty getting my keys had to call customer service to get the code. The truck had not been swept out by the prior user.

Rating:

3.0

When a customer calls saying that something is wrong don’t just assume it’s their vehicle. Actually check the equipment you are renting out.

Rating:

2.0

No one was present for drop off. Called and spoke with someone about the check in but they were not available.

Rating:

4.0

Location was closed the day I needed to drop it off.

Rating:

1.0

I sent an email to customer service about the rude and unprofessional employee that came outside as I was returning the truck.

Rating:

3.0

I did not get my 25 dollars back for it being clean

Rating:

5.0

Better windshield wipers.

Rating:

3.0

Dealer did not want to input exact return location. Said it didn't matter. Anywhere in Lexington KY was ok. He randomly put in a location. When it was returned via online, website reflected we could be charged if it was returned to the wrong location. Not good business practice.

Rating:

5.0

Awesome owner of this spot

Rating:

5.0

The tow dolly was clean but the one ratchet was bent and didnt work like it should have.

Rating:

5.0

My first time renting a truck. The guy who helped me (Mike) was very helpful and patient.

Rating:

1.0

I do not have a complaint on the person we receive it from, he's always wonderful! My complaint is with the Uhaul company itself. After over 3 years of use, they lost a WEEKLY customer. After receiving a faulty trailer where the break didn't work we had to drive it 2 hours away & out of state where it then came unhitched for us to find that the actual hitch system had been stripped. We waited OVER 2 hours on a VERY dangerous off ramp for a service guy who just "tightened" it back on & followed us to the local Uhaul company who then informed us we had to deal with it or pay even MORE for another one. After complaints to corporate, the "immediate" roadside that by the way is the biggest joke ever & far from immediate assistance nothing was resolved. Uhaul better be thankful no one was injured nor was a vehicle because if it had I would had not been a very nice person. So beware when renting in general from this company, there immediate assistance is a joke & false advertisement as it's far from immediate. They lost my weekly service, I'll go else where for a company who actually CARES about there customers.

Rating:

5.0

Had trouble getting photo to go through on original rental through online rental

Rating:

5.0

I was not happy having to drive an extra hour out of my way to drive all the way to Munfordville. Yes, his customer service was excellent and better than the lady in Leitchfield, but we were never notified of the change. Had an actual call been given or email sent, we would've prepared for the drive, instead we lost over two hours of our packing day. We will more than likely not be using this service again.

Rating:

3.0

Very Friendly and helpful

Rating:

5.0

Excellent service. Very efficient and helpful.

Rating:

4.0

Store hours could be better.

Rating:

5.0

My experience was amazing and easy.!! We reserved our U-Haul on online the night before.. when we arrived everything was ready and quick . The only thing I wish you would change is the 3/4 tank of gas fill up. Why can’t you just make it fill it up when u bring it back. It’s hard to get it right on 3/4 of a tank.

Rating:

3.0

Better lighting Stronger wifi so we can check equipment in and out with our smart phones for the ultimate convenience

Rating:

5.0

I had a hard time with the lock was not able to get it to lock

Rating:

5.0

This is close to our destination and was very nice

Rating:

3.0

U-Haul didn’t allow the extra 64 miles I had to drive to pick up the truck since that was they closes truck. I had to pay 60.00 in extra gas for those miles. A customer should not be penalized for the miles or gas to go pick up a truck.

Rating:

2.0

Make it convient for your customers it is already a stressful situation (moving) so having to drive 50 miles to go and get a truck and trailer was a real inconvenience...I ordered 4 day prior to pick up. Completely messed up my loading schedule and did not get truck packed in one day..totally disappointed with uhaul...

Rating:

5.0

Service rep at that location was extremely knowledgeable and friendly!!!

Rating:

5.0

easy drop off without any hassles

Rating:

5.0

All was good

Rating:

3.0

Never book through u hall.com, or by 800 phone# or phone app. ONLY do so through neighborhood dealer. Neighborhood dealers know what they are doing. Corperate people do not. Very disappointing experience. Never again. Again, only deal with neighborhood dealer. If you book through u hall.com or by phone app or via 800 # you will be very disappointed. When I picked up rental, neighborhood dealer was not allowed to assist because I used the phone app.

Rating:

2.0

The guy that runs this place is never there when u need a rental and won’t come in if u call him

Rating:

5.0

Friendly and professional.

Rating:

5.0

Mike is always helpful and understands that I only have a limited time to pick up a trailer. Excellent service.

Rating:

5.0

I left my cell phone in the truck and this location went the extra mile to help me retrieve it! Thank you so much!!

Rating:

4.0

The gentleman who owns/runs this location was very helpful! Will rent from him again in the future!

Rating:

5.0

The man who signed us in was extremely friendly and nice.

Rating:

2.0

Have a human actually on site.

Rating:

5.0

Personnel here are top notch for customer service. We have used him several times recently for bookings and he is very efficient. Highly recommend

Rating:

5.0

Everything was great. Keep up the good work??

Rating:

5.0

Great Job by all.