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Tiffany Franklin
Customer Reviews for M&P Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
Matthew Alexander JrNot to rent a car dolly
Alfred MitchellMaybe have a code so trucks can be dropped off inside the fence when the office is closed
METISSA BOOZERNothing
samuel brownWe folded the blankets but have not been credited $25 per the posted sign.
Adrian KendallNothing friendly service and very convient location.
PHILIPN STONEMANHave a real office there a real person there at that drop off location.
Daphanie EllisPlease fix the app so that it will allow us to check in properly.
Eddison SmithProfessional and friendly.
Mary MossGreat!
Shenequal MondayI’m very satisfied for the years of service I’ve received while using this facility.
Victor NievesStaff was friendly and helpful
LG ADAMSThey are never there to talk in person not good customer service at all
FREDRICK RENDERAwesome daddy/daughter team! Always friendly & a lot of help :)
Holly BoutwellExcellent service!! Very friendly staff!
Mallory Leebetter equipment and timely availability of equipment
JAMES SANDERSAwesome customer service.
Melinda BarnesHe was very helpful.
George BowensSuper Friendly staff
TONY JACKSONThe staff is extremely nice!
Alessia Maddoxgreat people
Matthew HarrisGreat customer service!!
Brenda TarverWe made a reservation on May 11 to pick up where we lived, Auburn Al. The day before the pickup date, I received an email that I would have to pick up an hour away. There were people that made reservations after me that were given first choice over me. By doing this, it caused me to be a day and half late causing problems for my loaders and was unable to get anyone to help me unload because of u hauls schedule change. I will be filing a complaint and seeking financial damages caused by u haul. I would appreciate an immediate refund due to the inconvenience and the money they cost me by missing some other appointments with clients that were already scheduled. I can be reached at 334-332-3460.
Farris BondurantHad a good experience renting Uhaul truck. I’m definitely going to recommend to family and friends.
Lottie HolmesBetter gate access after hours. They don't answer number posted on gate. Had to call uhaul customer service and have them call owner personally to open gate from there home.
Elijah DavisGreat service!
Daniel SmithEverything was done professionally and taking care of very properly I have no negative to report to this company their professionalism was excellent
BETTYE FITZPATRICKGreat Customer Service.
Eugene HolmesThe pick-up location was very friendly.
Leonard TownsThey were so helpful! Even when I got to my destination and had problems I called Mallory and she tried to help me ! She went above and beyond!
Amy TortorigiFriendly helpful owner
STEPHEN CHANCEThe lady at this location was a passionate person, very cheerful and friendly coupled with his little friendly son. I recommend them for any business for their reliability and dependability.
ANTHONY AGWUMEZIEwas fast and get every think done right
ALI MHANNAGreat service..
PATRICIA ELLINGTONThe staff was friendly, however the truck the truck jerked and hesitated the entire way home. It cut off when trying to back up. I spent a whole day trying to get a replacement. This delayed my move and cost me additional money.
Kajuandra HarrisThe dealer was very helpful and polite
GRALYN BARTOVery friendly and helpful and accommodating to specific needs.
BRAD BOWERMASTERVery helpful and prompt.
MALCOLM KELLEYGreat Experience
DAVID PERRYThey have great customer service and would highly recommend this Uhaul location.
ROY LEESpecifically asked if I could receive a refund if U-Haul was turned in eraly. Was told yes. When I dropped off vehicle at location I choose, they told me that I could not obtain a refund from them and would have to obtain a credit form the location I picked up from. When I called to request, I was told that they never told me that. I KNOW that I was told I could receive a credit. If I was told otherwise, I would not have rushed to unload or return vehicle before 3rd day started and would have taken my time unloading with no issue. Becuase I paid upfront, I was not worried about the funds but am upset over the principle. I was told one thing and then told the opposite after the fact. I did not misunderstand what I was first told.
DESIREE MADIEDOKeep a few more trucks in stock.
ARIC LYNELL ALFORD