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BRYON GEHMAN
Customer Reviews for McNabbs Service & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a little more of a selection of truck sizes available But the space is not very big so that might not be attainable
NICK AMATOAll good, thanks!
Janet LaCavaEverything great!
Raymond KennedyTHE LOCK ON BACK OF U HAUL WAS BROKEN, I COULD NOT LOCK MY BELONGINGS OVER NIGHT, AND ITEMS WERE STOLEN. VAN HAD 146,000 MILES, TRUCK WAS SHAKING WHILE DRIVING
ROSE PARLINGreat Customer Service Manager easy in and out in a few minutes highly recommend.
Daniel PressmannGreat customer service!
AARON VERESThe best location and help !! I highly recommend this place. The van was easy to manage as well. Thank you !
Christine VellaniOne moreover truck
AL HAKANSONCan’t think of anything that needs improvement!!!
Jeff RissellI would hands down recommend McNabbs location; friendly, nice, and had the truck I reserved when I showed up.It was clean and had no issues, unlike at Lower Macungie Self Storage (LMSS), reservation 25031355. Drive the extra miles and go to McNabbs. LMSS was a terrible experience. I originally rented at LMSS and when I showed up, the associate said you were not supposed to be able to rent that vehicle online, it's not available. I explained I had a reservation, but she said it didn't matter, they didn't have the truck. She was rude from the start. I said my reservation says guaranteed and she remarked, Uhaul does not guarantee the truck, time, or location of a rental. If I wanted a truck, I would have to drive to another location. I didn't have the time that day so I left and called 800 number for Uhaul. That associate was understanding and explained LMSS was wrong, cancelled res and refunded me the advertised $50 guarantee. I would have left this review for that reservation but since it was cancelled, I cannot leave a review, so adding it to McNabbs. In the end, so glad I booked at McNabbs for another day. I will only use McNabbs in the future. Thanks again!
Colleen KesterWas very happy with the pick up truck that I rented. pick up was easy as was drop off. Would rent again from this location.
DOREEN TRANSUELocation was great but before the pick up date, system moved my reservation twice. Second time was further for me. Luckily I spoke to Rubin at U Haul, he fixed it.
michael calogeroNothing needs to be done to improve the business. It was such an easy process. The truck was in great shape and it was an easy move. Cindy did a fantastic job explaining everything. Thanks!
Frank KoerblerBetter customer service
DONALDO AGULIERLoved the gentleman behind the counter.
danny merrifieldNothing that I noticed.
Jerome HeraufInterior of rental was quite dirty and rental had very high mileage on it, over 157,000, plus brakes were noisy so not sure if I would have felt comfortable taking it too far on a long trip without concerns of it having trouble. Location and customer service was great overall.
Christopher McNellisGreat service, they make fun an enjoyable!
Rawle AlkinsNothing needs improvement with this vendor!! Fantastic customer service.
Todd RodgersRented mats and they werent in the truck. Tried charging. $25 cleaning fee not cool…
Kevin SheehanFriendly and efficient staff at McNabbs. Always a pleasure to work with them.
Daniel FloryshakNothing, had a great experience. Thank you!
al leitgebThe only problem I have is the gas gauge read 7/8 full. I went 1 mile and it went down over a an eighth of a tank. I do have pictures to prove that. At the cost of gas I find this very disheartening. They fill up to 7/8 tank and natural you are going to fill it. They are going to make out quite well. It’s not the location it is Uhaul itself. Rent again from Uhaul not sure.
Janet CannonCould not have asked for a better experience! Thank you!
JASON marcanteThe middle seat in the cab is missing a seatbelt.
Jeff WestScott was great! Will definitely rent again from this location and recommend to others!
Jill TriffoOnline Reservation was easy. Also easy process for Picking up and for returning the truck.
Matthew McTishVery efficient and easy drop off.
SUSAN WENTZELThe app was an absolute disaster. It demanded I take photos to proceed, and would not respond in any way to the photos I submitted. When I tried to "Add Photo" either nothing at all happened, or the app went inactive. I had to go to the website to complete both the rental and the return. I was late on both ends as a result of trying to use the U-Haul app to rent and return a U-Haul truck.
Brenden WhalleyService representative very approachable, courteous, made it easy to get the rental and was very knowledgeable.
Annamarie Rodriguezno complaints here!
dominic molinariThe person who took care of me was pleasant, professional, and very easy to do business with.
Regina MacNeeras the old saying goes: don't fix what is not broken
dominic molinariIt is always a great experience here!
dominic molinariInterior was filthy- obviously had. It been cleaned for some time. Ground in dirt in the seats , dash surfaces were all dusty , it was obvious this was not cleaned for some time
MATTHEW MULLWhen you return the truck they put more miles then what you actually drove to charge you more. When I went back to verify my mileage they denied me access to view the truck.
Rafael GarciaYellow light illuminated - no explanation. No way to contact U-Haul that the truck was returned on Friday, June 11.
Vanda CarrierNothing really, short of doing it all for free!
dominic molinariDon't go changing to try to please me.
dominic molinarialready is a walk in the park!
dominic molinariThe van had candy and food stuck to the dashboard that we noticed part way through our trip. The emergency break release button had wires hanging down that made it difficult to use. The staff were friendly and helpful. Just not the best experience I’ve had renting a U-Hahl.
Hillary Atkinsonnext to nothing!
dominic molinari