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Mabel Z
Customer Reviews for Mendenhalls Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were very helpful and quick on processing the rental to get me on the road. Did a great job hooking up trailer.
William LA cleaning fee of $15 was added to an open 5X9 trailer at the time of return without notice. This seems like just an extra money grab especially since all the trailers are stored outside. I did not have time to dispute at return because the location was closed and I was quickly approaching the arbitrary return time and didn't want to incur another $20 charge for late return.
paul aGreat people! Always a smooth transaction!!!
DENNIS BAll taken care of!!
TOMAS PExcellent service second time in a row.
Brian VVery friendly and professional.
Kris SYou can’t make this location better they’re very good
Joe PThere was an issue logging in the digital system. Dealer did a manual contract to get me on the road.
Glenn BDrop box was somewhat difficult to locate. Not related to the location, but the app kept crashing in me for the return and was extremely frustrating
Keith HNo improvements needed. Fast, professional service and great price.
DANIEL SThis facility was great
Judy CVery accommodating
William DVery easy to rent from customer service was excellent an very friendly.
Shay MMendenhalls Garage is a Cecil County legend always awesome service. Our truck was in showroom condition fully fueled and ready to work. Recommend this Garage for Uhaul rentals.
Keith CThe people were very nice and made the renting experience pleasant.
david SI had a rent a car dolly last minute to pick up a new to us vehicle. The check in and hitching process was quick but thorough. Even though it was near the end of their business day (Saturday), the couple was very friendly and accommodating. Great experience!
Drew COld fashioned custom service.
LEON KEverything went smoothly, great customer service!
Brian KKay and Patsy create an ease of use of equipment from reservation to drop off. Perfect!
RICHARD MI always get excellent service when I rent from Mendenhalls!
LISA WAlways great customer service
Joseph MGood folks to work with
Doug SI have rented from them twice now and they were awesome
KARL LMr. Mendenhall was extremely helpful and courteous. The equipment was more than adequate.
James AThank you for excellent experience!
david kThe retailers were very cordial and professional.
geoffrey eFourth time I have rented from this location as part of a house move. Never an issue.
Joseph SNone
Nelson CDecent and well working trailer.
Erik CNA
Charles SOutstanding customer service. Jay and his wife take great care to take care of their customers. The equipment is in a good location to be able to hook up and return. I prefer this location a d will rent again. Outstanding u haul location.
Glenn BI signed up for the Mobile app Travel Share program so that I could just pick up the vehicle, just in case my timing was off. Luckily I arrived in time to catch the personnel in the facility because the app did not work. That was a major disappointment and if I had been a few more minutes behind schedule, ALL of my plans would have fallen through. The owners at Mendenhalls were excellent and helpful!! Great place for business.
George RGreat location and great management team, would 110% recommend to anyone to rent there!!!!
Dan HVery helpful
Seth BGreat equipment and the people were super nice and accommodating.
Richard MMendenhalls Garage is a great place to rent a U Haul. Jay and Patsy went above and beyond helping me find a truck at the last minute. I only needed a vehicle for a few hours and they were able to rent me a truck on the spot even though that truck was reserved for the next morning. Everything worked out great! Patsy works hard at keeping the vehicles clean and it shows. The truck was spotless; front and back. There is a gas station right across the street so returning the truck with a full tank of gas is easy and convenient. They will remind you about a low bridge on Casho Mill Rd, but I also found a low bridge on Hickory Hill Rd as I tried to get from State Rd. to Blake Rd. Fortunately it was very easy to back up and turn around. I recommend using Mendenhalls Garage for any moving needs. Great experience.
Denise DEmployees were polite and helpful. I would absolutely utilize this location again.
John MRental process was a breeze.
Greg MEverything went well, would def. use them again!
mark hEveryone was very nice and fast. Extremely helpful
James KEverything was great
Michael JVery nice people very helpful
Jack PExcellent service. Rental process went smoothly and equipment worked well.
Brian VBest trailer rental prices in my area. Professional and friendly staff, great experience. Definitely will be renting a UHAUL trailer again.
DANIEL SOnly issue I had with my experience was dealing with uhaul itself. Changed my pickup location 3 times and each time to a further location. Had already made the plans so was stuck driving almost an hour further than originally planned to pick up. Then when it came to drop off the location was changed without me knowing until I was already at the location. Then I was charged a fuel and mileage surcharge because I was over driving to the new drop off location.
James FI have already recommended them to a Friend and it's been less than 24 hours. Jay was amazing, helped me hook up and disconnect when I brought the trailer back. Customer service A1
Sara HMaking sure the availability shown on the internet is accurate. Had to go 10 more miles out of the way to get a truck and that's after we tried 3 other locations that said they had it and didn't.
Alexandra NVery good service. This is my second time renting a UHaul from Mendenhall's. They have a good selection of vans in very great condition.
Vincent KFriendly staff, easy entrance and exit. A++.
Curtis JThe service was very good and the personnel were very friendly. The equipment was in good condition.
JB MAbsolutely wonderful, Jay was very helpful from beginning to end. He even met me when I returned the trailer(Sunday). Overall great experience...
David K.
Thomas S