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Wayne C
Customer Reviews for Milan & Grants Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little bit more info about proper safety features of using car hauler trailer.
Don PFirst time renting a U-haul. The lady was very helpful
Thomas MSatisfactory in all respects.
Charles FVery friendly attitude.
Victor ROne of the nicest CSR I've ever met.
Tommy MNothing doesn't need improved, The lady was Every Nice and she made sure I understand.
Shyanne PHello. Quiet place, quickly issued 26 fit trucks, but the employees are a different story, they are wonderful. There is enough space for a semai truck, just ask about it. Also there is a girl with a very beautiful smile. I definitely recommend this place to everyone and the employees should be given big bonuses:)
Andrei SAgain the Representative was very professional and courteous. I will definitely use this location again.
Julian CExcellent, friendly, courteous service. Thanks
Johnny WCheck in was quick and painless. Service lady was thorough and concise explaining the charges
Charles HThe reservation I made was cancelled due to the 15' truck not being there so I had to find a 20' truck and when we went to full the fuel up to the original level the gage was broken so we filled the tank more than we needed to and were told that was our problem and we wouldn't be reimbursed for the extra fuel we added.
Autumn BVery accommodating!
Sarina BVery muddy and at no fault of the owner operater
Arthur CThey called me as I was on the trip to see if all was going well for me with the truck. She was kind and helpful as we completed the rental process when I turned the truck in at trip’s end.
Mike Blimited contact with associate required me to handle the equipment myself after having a back injury. Not pleased with not having anyone to handle equipment for me.
Danny SHad to drive eighty miles to pickup truck. Same as our last move. No good customer service.
Charles BI had a flat tire within hours after I left all tires were not checked for air pressure. The rental center could not hook up can tow, no support. Worthless location and support.
David lI know its hard with covid but clear information such as return time would be useful
Chasity PSign for service instead of equipment promoting u-haul services
segundo hVERY HELPFUL IN A TIME WHEN OUR WORD IS IN A LOT OF TROUBLE, AND I THANK THEM FOR THE HELD AND GREAT SERVICE. THAT THEY GAVE US.
Brett GThe manager was very helpful and went out of her way to assist me
Raymond CBasic after hours drop off
Samuel KThe person who checked out the truck to me asked if I could have it back in 24 hours. I did exactly that. Then, no one was there to accept the check in. After spending almost 30 minutes on the phone with U-Haul, I followed their directions. I was told not to use the mobile check-in procedure and to lock the key inside the truck. When I phoned the manager of the checkout location the next day, she scolded me for doing what U-Haul told me to do to check in the truck. Also, in a follow up phone call, I was told by U-Haul that the checkout location would be told to contact me to see about getting a refund for the second day I did not use the truck. NO ONE has contacted me and it has been three days. Too bad.....I have used U-Haul for years with no problems. However, I will never do business with this pickup location again. They don’t even have a drop box! Even one of the U-Haul reps I was on the phone with during the 30- minute call said ...”There has to be!” ...when I advised her there was not. I walked around the checkout location. There is no drop box!!! She (the U-Haul rep) acted like I was lying to her.
Mickey BCouldn't ask for better!!!!!! Thank you!!!!
Bruce TThe lady was very helpful.
Alfred MThe trailer looked good and was clean but we never opened the door all the way open . So when we got to our destination and opened the door all the way up and loaded it it would not close. We worked on it for about half hour in 90 degree weather . Finley we unloaded it and reloaded bought some tie down web-straps made a make shift cargo net
EARL SThe lady was exceptionally nice and helpful. The gentleman that helped me unhook the auto transporter was great as well
Jennifer LVery nice and customer service friendly people. They made sure that I had everything that I needed and helped me hook up the trailer. Will be using them again in the future.
THOMAS PThe would be the first to admit that because someone was gone for 3 weeks they didn't know how to check me out. They never did a walk around before we left and we didn't find out that we should have gotten one until our destination. I did the pre-checkin and it still took me almost an hour to register.
John VI'm more concerned with what you can do to improve my experience with U-Haul. I have used U-Haul many times and I would like a refund of the difference which would be somewhere in the neighborhood of $400. My phone number is 928-892-9441
Yvonne JWas very nice I reserved on the wrong date, but very helpful, and was able to accommodate us.
Clarissa GNice and friendly. We love using U-HAUL..thank you. Wish you had a Discount promotion
samuel lGreat and helpful staff. Effortlessly and quick return of equipment.
michael gHad no problem dropping it off....
ALLAN FThelma in Milan was very helpful and full of information I like good effective, efficient people like this Thank you thelma
tom nThelma the manager is great!!!
Robert GVey kind and helpful
GLENN BIt was ok I guess I park the trailer in parking spot while it was closed but I call the lady the next morning to verify the trailer and it was all good and I was thankful.
Sammie Ygreat service
GERALD Hexcellent service
Bernard DIt irked me that the office had no 24hr drop off box and seemed to have nothing but voice mail available. I usually use Penske and now I know why. I'm a not so satisfied customer & will make sure friends / family know about Penske!
SOPHIA BWorst service I have ever had. I will never again use U-haul....
erica pThelma was very helpful in resolving a discrepancy between online validation versus dealer validation of set up. I really appreciate her taking the time to follow thru. The office could use some tidying up.
Patricia BYour Representative at Milan was very helpful. She was one of the first U-Haul employers that was friendly and helpful after we had an accident with a U-Haul trailer and our car. She also confirmed that trailers and wind frequently can cause accidents. She was helpful in getting a truck for us so that we could finish our move to Nebraska.
RALEENE HPerson renting equipment could provide more instruction on equipment operation. I was not aware that fender on driver's side of car carrier could pivot out of the way.
ANDY H