Customer Reviews for Mobile Man
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mobile Man
The parking lot is very tiny, making it hard to maneuver a Uhaul truck and trailer. There was construction all around which also made it difficult, but this is not a reflection of Mobile Men, just something to think about when picking up or returning a truck.
This pick up point was set at the back of a low end car servicing garage. The entry to the hut was littered with trips hazards, and it was quite difficult for my wife to navigate through the yard, as she is heavily pregnant.
The van smelt very bad and the previous renter had been smoking and there were cigarette butts on the floor and in the ash tray. I had to stop and clean the cabin interior as the smell was overbearing.
The staffs customer service skills were of an acceptable standard but this standard and type of designated pick up point does not do U-Haul any justice in my view.
I had decided not to use U-Haul again after this experience.
Although I didn't have any problems, the lot is small for such big trucks (obviously not a problem that can easily be fixed). As for the office, I loved the personnel - they were flexible and willing to work with when a problem came up after returning the equipment. Thanks!
The woman was rude, the gauge was right at the knock but she argued that it needed to be above the mark or we would be charged $30+, the place was filthy, it was a run down mechanic shop.. I WAS RIPPED OFF AND WILL TELL THE WORLD HOW BAD UHAUL TREATED ME AND THE QUALITY OF YOUR EQUIPMENT. I did everything right, long reservation time! confirmed twice. I asked in the reservation for a fairly new clean, safe, well maintained truck. I was scared with all I heard from other drivers about UHAUL's trucks breaking down. They were right.
Have a truck available in at least a 25 mile radius of the major city they are reserving one.
During construction on Van Buren, it's hard for eastbound customers to know where to turn. Better signs would help.
The truck I rented did not have a functioning parking brake, had to use blocks under the front tires to to stop from rolling forward. Very inconvenient.