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Thomas Recktenwald
Customer Reviews for Monte LeGrand
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dave was great. His energy was amazing 🤩
Regina PerryThis location is always organized, on time and very friendly. The trucks are clean & well taken care of.
AMBER TEAGUENothing everything was really nice really nice guy David I really liked him and enjoyed him
Todnisha CovingtonNothing, because I always experience the best customer service at this location.
Angela NorfleetGreat guy! very down to earth and will go above and beyond for customers
Dustin AndersonInspect dolly before renting and/or explain dolly defect before renting
William TaylorDave was friendly and kind. He took extra consideration with some winter weather coming our way and provided great customer service.
Chrydtal JohnsonDrop off was 21 miles from destination, took 30 minutes to drive there resulting in being 6 miles over my allotted mileage. According to your app this was supposedly the closest drop off destination but we saw several dealer lots going to this destination.
Steven TribbleStaff was very professional and friendly, Made you feel like family and friends, Will refer them to everyone needing uhaul rentals,
Larry DonaldPersonal was very professional and informative, They even went out of there way to assist us in our return, This location is one of the best we have ever had service from/with, Thank You
Larry DonaldOutrageously high
Cynthia BrittonAdditional charges were added to my bill without my knowledge or permission. Would not honor my AARP discount Lied about tow trailer not being able to backup while hooked up to truck. DON’T USE THIS LOCATION (Berry in Louisville, KY)
George FoxI had no reservation walked in explained what i was hoping get he was very courteous, pleasant, prompt. process was easy. i will rent from him again. Thank you so much RON DECKER
RON DECKERMr Dave was very friendly & helpful. I definitely appreciate it!!
Lakeisha SmithMore than one ignition key fit the vehicle that I had rented and I was given the wrong key. Later that day I had to meet the owner to switch keys out. I would recommend if an ignition gets to the point where more than one key fits to replace the ignition. This would not only prevent incidents like this from occurring but also theft. With that being said the owner Dave was exceptional in customer service and accommodating in working with me in my needs of the uhaul.
Andrew Williamshe went above and beyond!! super sweet and kind! i’ve rented with him twice and he’s always commanded me in every way he could!
amarionna kilowEverything was perfect quick and the lot manager was super sweet and friendly.. nothing needs to change
Cassy MillerTech was very professional and helpful. Will use this location again. Thanks for great service
Larry DonaldService Was Great! Could’ve Asked For Better Service!
Czar TaylorVery niece place..people work here...
JACQUELINE MARCHDavid was very friendly and easy to deal with. I definitely will recommend his location to anyone looking for a truck or trailer rental. And there is no place else I will go for my own needs. Thanks, David, for a great experience.
Thomas RecktenwaldDavid was great, very friendly and helpful. The location was super cool, plenty of parking would absolutely recommend!!!
Jamie TothDavie was friendly. We had a few issues with our reservation but we worked them out. We had reserved the truck for 24 hours because we didn't know how long it was going to take us. Upon returning the truck we were charged $20 gas charge. Yes, the owner told us to return on a 1/2 tank however, it wasn't a 1/2 tank when we got it. It was under the line. When we put gas in the truck, it was back at the line, if not a little more. Throughout my years of reserving trucks, I've NEVER, that I can recall been charged for the gas. I always put it back were it was to avoid that fee. So we had put $15 in the tank and was charged another $20 on top of that. Also I've never had the owner return a truck for me. I always handle that when I return it but I did not get the chance to do that. I am thankful that I took pictures before to have a documentation. Other than that, we had a good experience at this location.
Beverly WEAVERDave is very nice and helpful! I have never had any issues at this location.
Kathryn JonesCustomer service was great. Definitely will call and use them again.
MARCELLA SPENCEThe attendant was super friendly and made the whole thing s pleasant experience.
Andres Gonzalez JrVery professional and knowledgeable and friendly it was great experience.
Frederick JacksonBecause I didn’t get all of my deposit back I paid 104:00 and got back 28:00 dollars and the truck only cost 38:00 dollars
Rufus HodgesDavid is awesome. I won't rent anywhere else except this location.
elizabeth fordGreat guy Dave is and very helpful
KAORU OBRYANNOTHING AT ALL!! David was great and very helpful!!
darrick gainesExperience was fine.
Ruth Ann WhitehouseDavid was very helpful and funny. He was also very empathetic and kind.
Anteshia PittsDavid was very friendly, helpful and accomodating
ROBERT NATALEVery personable and professional
Rashawn LathamJust continue to be the gentle giant who plays no games with his business!! Best U haul rental in Louisville ❤️
Shanda WileyThe guy that runs this office was very rude threaten to take out a warrant that the truck was not returned in a timely fashion, which we were returning the truck once we finished moving, but he was being very nasty, threatening to involve the law. I’ll because of someone else’s screwup.
James MorrisDavid is always awesome. Customer service was outstanding. I really appreciate his patience with trying to get me setup Wednesday and finalizing the deal Thursday. I'll be back!!
Renita ShivelyThey were great and really helpful, if I need a uhaul again I’ll be going to this location!
Olivia McElvaneyVery rude yelling and very lies about has hand not working and he know it was not working I will not go there no more
patricia ferrellNone
Khamis AmirService and the ppl were great I'll rent again they r my first choice
Gregory StewartEl dueño muy amable y buen trato
Vermayda RuedaLower mileage rates.
Darrell PutnamExcellent Service
Bhupeshchandra PatelGreat guy to work with
Larry JohnsonVery professional and accommodating
Rosa SearsCustomer Service was great I will definitely be back.
Carrie BlevinsNone!! Great service
Anthony SimpsonMonte and his brother David are some stand up guys and will do anything to work with you and help you out. If you are needing anything moved these are the guys!!! Highly recommend.
Andy AllenAnd a very bad part of town owner, and never returned my calls to confirm
gary LiblanI tried to drop this off a day earlier they were closed at 3:30, I had to drive 15 miles out of my way and passed two other U-Haul rental places to get to this one rude customer service will not rent from this place again
gary LiblanMr David was very nice and professional and courteous...he accommodated me on a Sunday when there was no open uhauls.. and also educated me on the proper size truck to get.....I will very much so recommend his business and will use him again..
rashanda dudleyDavid was very helpful, friendly and an overall nice guy!
Christopher CeleseStandard cleaning fee ridiculous. Nothing was left behind.Nothing was eaten. Literally drove from a to b replaced gas and dropped it back off by 5 which they stated it would be open. They were not. Truck felt like it needed some alignment work.
Patrica NewbyI rented a truck from Louisville ky on Berry blvd March 24 2023 and the first truck was broke. When I tried to turn it on it would not start when I finally got it started I took it back. The man David did not want to give me a new truck he said if it break down in the middle of moving he will send somebody to come get me. Well I thought that was going to be inconvenient, so I had to argue with him to get a new truck. Finally he gave me a new truck. Because you f the late start I had to keep the truck a little later in which I was going to pay. Again the truck was due back at 9 am March 25 2023 , however I didn’t get the new truck until 100pm, however do you know David report my truck stolen after 1200pm March 25 2023. I did not even have the truck for 24 Hr. Worse experience I ever had in my life. I will never I mean never rent from Uhal never again . My friends nd my big family nor anyone they know will never rent from this evil corporation again. Please just go to another truck company these people are evil. I call the customer service they tried to take the report off , but they couldn’t get in touch with the manager. Terrible experience. Please don’t rent from them.
Wanda HendersonGreat guy in the office there and took good care of me. Although, he was not accurate with the amount of fuel in the truck and that cost me over $26 at return. The truck threw a belt on the last leg of my journey and I lost power steering as well as most of the brakes. I barely made it, but did end the end.
Chris DavisGreat service Thank you very much
graviel marreroOwner was very nice but There wasn’t any heat in the truck, check in engine light came on, truck started to run funny,and we worst got the truck on empty.
BRIANNA DAVISI paid for everything and when I met up with David and told him that I had an issue with the truck and everything he said he would take care of it and I would only have to pay $134 which is what I paid and you guys release the hold and now he's trying to charge me more that is not how you do good business I couldn't even completely use the truck for all the days the truck had a check engine light on it I didn't want to risk any damage to the truck whatsoever and now he's going back on his word and that's not right he was very rude nasty and obnoxious in the beginning and even nastier in the end sincerely Alan McKinney
allen mckinneyDavid is awesome on all accounts I will go back everytime I like he lays it out straight to the fine print.
Alexandria Phillips