had a very good experience. will use this location in the near future.
Terri B
Customer Reviews for Hi Rock Entertainment Hall LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think this service is amazing and was smooth from start, to storage, to delivery. I've already recommended it to people and can't think of anything to improve.
Sean Feverything was great from start to finish.
Joseph BThey were very nice and easy to deal with.
KEN GThe service was good and friendly. Keep it up.
Vanessa JA more obvious sign on the road would help.
THOMAS SShane was a wonderful person to work with and very helpful!
Kimberly FI see no need for improvement, very nice, polite business owners and would definately recommend to anybody needing to rent a uhaul to move.
Brandi MVery friendly. Everything was done ready for pickup
ED SI didn’t see anything that needed improving. I’ll be renting from them in the near future
ED SThis location is very convenient and the staff very friendly. The truck I picked up however was very dirty and had used blankets all over the back of the truck. There was also a long pole in the box as well.
Donna GThis location was VERY helpful. I booked a reservation with another location in Oakland MD on 4th st. Long story short - They were closed upon pickup time and manager wasn’t even in town nor did he care that I counted on getting g the trailer and this left me in a lurch. The location on Hutton was a life saver and accommodated my reservation quickly just minutes before closing.
Patricia DVery nice location and friendly staff.
RANDOLPH CHire more gentlemen like the fellow who runs/owns the site at the high rock entertainment hall... It won't change the fact that u-haul is an unscrupulous, customer scamming organization, but it may help deaden the sting of this reality for the next poor moron who uses your services in good faith.
James RStaff was very polite and went well beyond all expectations! Just seemed like good caring people.
John GGreat people
william lGreat experience.
RANDOLPH CThe Ubox is a life saver for moving across country. Pack, stack, load and off it goes all safe and sound - no mixed van loads. Way less expensive than traditional movers. You can get extra strong arms to help scheduled through the system for local assistance on both ends of the move. We used a trailer for the immediate need packing (bed and such) then were able to decide when we were ready for the Ubox to arrive on our own schedule. Every person we interacted with - live or on the phone - were informed, well trained, courteous, and quickly made sure we had what we needed on our schedule. Aynne Morison Oregon to Maryland move.
Aynne MThey. Whete. Friendly. And. Helpful. And. Reasonable. Prices I would. Rickamend. Hi rock. Rentals.
Todd TMale that answered the phone answered "What's up mother fucker". It was late at night and i suspect he was drunk. A lady ahowed up on site and was helpful/nice
Samuel JShane and Dawn Lambert were the BEST to work with, especially since I was new to the moving thing. They provided problem solutions and went out of their way to work to accommodate our needs. They truly made this process a delight.
MARY CFirst I went to the other location in Oakland and the internet didn’t work. I had to go to this location. They were great!
ROBERT CNothing. Great service thank you
JOSE CEverything was wonderful
Sheila FCheck-in process using the app was long and laborious. Many items (e.g., photo of ID, etc.) could have been uploaded in advance. This would be particularly helpful for locations like this one where cell phone coverage is limited.
XIAN ZEasy to get in and out, great to work with. Good communication. Truck was clean and ran well. Highly recommend.
Richard S