The management at this U-Haul location are very friendly, helpful and professional. The trailer i rented was in excellent shape.
JOHN G.
Customer Reviews for My Garage 13th LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service 😂👏👏
Willie T.Sybil is so sweet. I loved doing business with her.
Susan J.Truck was dirty inside. Dash drink holder was sticky. Drink was spilled & ran all over driver side floor. So floor was sticky. Went to pickup truck at reservation time. Received a text that my reservation had been changed to a 24/7 pickup point. Sitting outside in chill air trying to figure out how to check out truck. I had poor cell reception & it was lengthy time to download U-Haul app. Wasted one hour trying to get key to truck. Paid help had to sit & wait that hour while I figured out how to check out truck. Had same issue trying to return truck using app. Ended up having to call U-Haul 800# to check truck back in.
Billy T.Office secretary was very nice and helpful. Trailer had issues which should have been corrected prior to rental.
Les H.Where straps go to hold down the tires they needed to be oiled. They were kindof rusty. It could have been easier to let the handle down but the handle was a little hard to turn or it could be that I was not strong enough. LOL
DARLENE K.fast and friendly, equipment was in good shape, very satisfied
James D.They where very very helpful and friendly would use them again and recommend them to anybody that ask me.
Jennifer I.check the truck upon return from customers. My truck had a broken mirror. Be more honest on receipts! I was initially charged 3 days when only used 2. Was charged $1.09 a mile when web site showed .89 a mile ! Not too much sure i will use uhaul again
sean B.Everything was great about my uhaul experience except the price. I don't understand why it costs a hundred bucks for a 10 ft truck with a 4 hour run. I even turned it in early. On top of that, this time last year, I rented your biggest truck, had it for a full 24 hours and drove about 100 miles and it was only 100 bucks. It's too expensive 😫
Johnny H.Had to hook up my own trailer, tire had a nail in it, had to hook up to a second trailer. Paperwork never came through on the trailer switch. Returned it 24 hours early and was charged for the full rental. App to return didn't work had to call in. It always seems to be something when I rent. Lady at the facility when I picked up trailer was nice.
Brian P.Thi location is a must
Dwayne F.HAVE SOME EQUIPMENT AVAILABLE IF NEEDED WHEN RENTING A TRAILER.
Paul D.Excellent customer service
Tom J.Again, nothing to improve on.
Laurence D.