We arrived at 9:00 for our scheduled pick up. The location does not open until 10:00. After 20 minutes on hold we were able to speak with a customer service rep that sent us a link to access the truck. We would have preferred to know that the location wasn't open and it would have been better to receive the link automatically. The customer service rep was nice, but by the time we left we were close to 45 minutes late. We will not use this location again.
Christina T
Customer Reviews for Norwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul app on my Samsung Galaxy S9 at the time of the rental (3/1/24), did not let me take photo. I had to use website instead to go through the checking out / checking in process. Very annoying. Also, requiring the reading of the documents should be more user friendly. Simply having links to the document and an instruction saying that I need to read it doesn't really tell much. We need visual cues and friendly way to engage and complete that requirement/experience.
Philip BSuper helpful staff and efficient experience overall.
JULIEFRAN REverything was perfect
Nicole BLengthy process using the smartphone to rent and return the vehicle
Avi HAll I can say is the trucks should have electric windows as the turning handle goes right into the side of the knee
Lori SBest experience ever. We had a terrible experience with budget. Was nice to know that you guys actually had the equipment we needed.
Michele LSuperior customer service. Representative went out of his way to ensure that the rental went smoothly.
Grant JIt was very easy to pick up the van. Good parking, safe environment, easy access, friendly office
Kerstin LThis Norwood Self Storage location manager & agents always provide such excellent customer service that they are great examples for others!
Roseanne Mgreat service.
Kevin RPLEASE !!!. Provide an exterior U-Haul signage on the roof or something, somewhere to be clearly seen. Thank you
Carl LTruck was fine would have liked a little more gas than a quarter of a tank when picking it up
DAVID CThe lockbox was a little tricky to open
Russell SCustomer service by Andrew was timely, hands on and excellent.
Ji PManager very helpful Mark? Helped with online sign in as link acting glitchy Retrieved supplies dolly etc Excellent!
Julie NWas very easy to rent and return
Paul GThere’s a lot is steps to get to finally using the Uhaul vehicle, and a lot of steps to finally returning it, but it was definitely worth it for me. I got my moving job done and am very satisfied.
Brad RNothing. Service was very good from start to finish
DAVID SKeep it up
Danny NNo key drop box ?
Alan PGreat rental, great service!!!!
John SAll things considered, in today’s world of tech, etc., Uhaul is SO not happening. Uhaul needs a young tech guru BADLY.
toby bGREAT Service guys!
Felix PWas overcharged for mileage when I told them I lived right by the location and wouldn’t be going far. Also was charged $25 for a cleaning fee which was never mentioned up front and the truck was returned spotless. They’re looking to scam you out of anything extra they can so don’t be fooled by the up front low cost because it ends up tripling by the time you return your truck.
Giovanni SJoseph was so helpful and professional
Ralph TThe service was fast and nice. Jeff working there was professional and courteous. Would definitely recommend this place to someone else
Ronak M