Customer Reviews for National Stg Center Of Redford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of National Stg Center Of Redford
Once the equipment is returned please close out the accounts in a timely manner thank you please!
I will never rent from uhaul again worst customer service I have ever seen, disgusted with how I was talked to and treated.
This location is unorganized and gave me the run around. The disconnect between this location and the call center is absolutely ridiculous! I would never recommend this location to anyone. I rented a dolly and forgot to put it back in the truck! I talked to the location including the call center to let them know that I would be dropping it off. The call center gave me the incorrect time they they closed. I made the trip to a closed center because of the wrong information I was given. I had the dolly delivered the next day and I was charged for it. I was also told that as long as I return it I will not be charged. Overall my experience was very poor.
I would only recommend this location to a friend due to the over achiever Eric who worked diligently to resolve a horrible situation. I must admit though I am very dissatisfied with the service or the lack of communication from the customer service center office regarding the $50.00 refund I am entitled to because of the constant errors on the part of the U-haul establishments (3 different ones). That being said I will only utilize U-haul as a last resort.
The staff here was very friendly and helpful, I would only use this place, ever if I'm in Michigan.